HELP!! Authorized dealer charges!!

[nzbmaster99]

This question is for a T-Mobile rep or anyone with knowledge of TMO operations....I bought my TMO curve 8900 from an authorized retailer back in Sep 09....When i signed up, I was required to maintain a minimum requirement of $39.99 my faves 600 min plan and a $24.99 BIS plan....I was in it for the long term so I had no problems with the terms and accepted it....

Things went fine until mid-Jan '10 when my credit card got slammed for $200 by the authorized retailer. When i called an inquired about this charge, they said that it was due to a change on my account in which 'i dropped my BIS plan'. this is a total lie because i never dropped the internet plan on my BB, nor would TMO allow a BB smartphone to go without a basic BIS plan. i cleared it up with TMO customer service and had the dealer contact customer service to have them convinced. eventually the dealer agreed to it as being an error on their behalf and proposed to file a 'dispute' which will get me a refund within a 1-2 month period.

now from Jan to Mar, i was a little busy with some job related travel, and wasn't able to completely keep in touch with the dealer for a follow up. there still wasn't a refund on my credit card acct by the beginning of march, and i called the dealer.....all calls r going straight to voicemail......i left 3/4 VM....no reply....finally i visit the kiosk at the mall.....to find it closed and out of business!!....i check with some nearby businesses and they all claim that these guys went out of business a month ago......so i have no refund and no one to talk to....

i contact TMO customer service and it seems like there is no one from TMO customer service who is willing to help me....since it is not a charge directly from TMO....thats their reasoning for not helping me......i believe there has to be someone from TMO who has a connection to these 'authorized' retailers....there should be some department who 'authorizes' these retailers....there should be some one to help me....i really don't want to lose $200 dollars for something that is not my fault.....

every TMO CSA whom i spoke with agrees on one thing...after they look at my billing statements and acct history, they all agree that the charge was fraudulent.....but they don't have any information to help me.....the most i've gotten from CS is the mailing address for customer relations.....is it something that customer relations can take care of??...im really helpless here....i was wondering if there was anyone with knowledge and experience of such situations to help me out here.....I've hit a dead end here....the stores out of business and customer service seems to be of no help...any advice will be appreciated....thank you very much

[dragonsamus]

Inform your credit card company.

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[vsuga]

Originally Posted by dragonsamus

Inform your credit card company.

Posted from my CrackBerry at wapforums.crackberry.com

I second that. Call them and tell them your situation.

Bummers, I wish you luck with this.

[dragonsamus]

Do it asap. There are usually time limits on how long you can wait. The sooner the better.

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[NorrisCell]

As everyone has said, hurry and file a dispute with your CC company. Alternately, find out who the actual company was on the indirect and see if they have any other stores/kiosks open still. If they have one, go there and be ready for a struggle. Don't take no for an answer though

Unfortunately, TMO can't help because they didn't initiate the charge.

[Artemis68]

Yuck. Contact your CC company right away. I'd also file complaints against the dealer...it's not T-Mobile's fault, it's the dealer's fault because they messed up.

I hope it clears up!

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[BoldtotheMax]

Yep, contact the CC company and file a dispute, but might be to late...I hope not as that would be a shaft...good luck and hope you get it resolved.

[BlkBear]

Originally Posted by nzbmaster99

Things went fine until mid-Jan '10 when my credit card got slammed for $200 by the authorized retailer. When i called an inquired about this charge, they said that it was due to a change on my account in which 'i dropped my BIS plan'. this is a total lie because i never dropped the internet plan on my BB, nor would TMO allow a BB smartphone to go without a basic BIS plan. i cleared it up with TMO customer service and had the dealer contact customer service to have them convinced. eventually the dealer agreed to it as being an error on their behalf and proposed to file a 'dispute' which will get me a refund within a 1-2 month period.

Hopefully you got some or all of this in writing, and when you do in fact contact your credit card company, make sure you show them that on X date the "dispute" was suppose to have been taken care of by the now out of business company. So the dispute should be back dated to that time frame.

it may take a little while longer, but you have TMO records that show when it was suppose to have been corrected as well (get a copy of those too). Most CC companies are pretty good about reversing bad charges, so you really don't need to worry. But as the others have stated, it it done YESTERDAY, the longer you wait, the more chance you will be SOL.

In the future, always get toll free numbers from people to "follow up", even if you don't think you have time, make time. Because you never know when something like this can crop up.