 | |
 Thread Author
# 1
07-29-2010, 09:48 PM
| | | CrackBerry Addict Device(s): HTC Thunderbolt Carrier: VZW | | Location: Phoenix, AZ Join Date: Aug 2009 Posts: 628 Likes Received: 1
Thanked 3 Times in 3 Posts
| |  Had to hang up and....
.... try to call back later hoping to catch a CS person who can speak English.
When did T-Mobile go to incomprehensible CS people from India or Pakistan or Mars or where ever?
It's been a long time since I needed to call CS but I've not run into a langauge problem before, did they outsource?
|
07-29-2010, 11:25 PM
| | | CrackBerry Genius Device(s): Droid Razr Maxx Carrier: Verizon Wireless | | Location: Upstate NY Join Date: Jan 2009 Posts: 3,096 Likes Received: 3
Thanked 14 Times in 13 Posts
| |
I know that postpaid CS versus Flexpay CS is different. I believe they outsourced the Flexpay CS. No idea about postpaid though. I'm sorry you're having problems.
I called recently and got an American someone on the first try so I can't relate. It IS ironic though because didn't T-Mobile just win a J.D. Power award again? Haha.
Posted from my CrackBerry at wapforums.crackberry.com
|
07-29-2010, 11:39 PM
| | | CrackBerry Geek Device(s): Nokia Lumia 900, retired devices 9000 and 9700 Carrier: AT&T | | Location: Cleveland, OH Join Date: Jun 2009 Posts: 10,051 Likes Received: 359
Thanked 490 Times in 441 Posts
| |
If I ever have a problem where I cannot understand a CSR, no matter what company's help desk I call, I say "I cannot understand. Please transfer me to a CSR in the US." It has worked for me every time.
__________________
--Laura
|
07-29-2010, 11:43 PM
| | | CrackBerry User Device(s): 9700 (Bold), 9550 (Storm2) Carrier: T-Mobile Pin: Just Ask... | | Location: Virginia Beach, VA Join Date: Aug 2008 Posts: 73 Likes Received: 0
Thanked 0 Times in 0 Posts
| |
I called yesterday and talked to a native English speaker in Blackberry support on the first shot.
__________________
T-Mobile 'Berries -- 8120 (Pearl) -> 8320 (Curve) -> 8900 (Curve) -> 9700 (Bold)
Unlocked 9550 Running on T-Mo
|
07-30-2010, 12:12 AM
|  | CrackBerry Abuser Device(s): Storm2 9550 Carrier: T-Mobile | | Join Date: Jul 2009 Posts: 219 Likes Received: 0
Thanked 1 Time in 1 Post
| |
Interesting, I have never had a non native English speaker when I've called CS. Sorry for your bad experience - I've never had anything but positive results from Tmo's CS.
|
07-30-2010, 07:41 AM
| | | CrackBerry Genius Device(s): HTC Vivid 4G Carrier: AT&T/Cingular | | Location: Eastern PA Join Date: Apr 2009 Posts: 2,273 Likes Received: 57
Thanked 100 Times in 70 Posts
| |
Flexpay is outsourced. That maybe changing shortly. There are a lot of structural changes going on behind the scenes that are addressing issues like this.
Posted from my CrackBerry at wapforums.crackberry.com
|
Thread Author
# 7
07-30-2010, 08:15 AM
| | | CrackBerry Addict Device(s): HTC Thunderbolt Carrier: VZW | | Location: Phoenix, AZ Join Date: Aug 2009 Posts: 628 Likes Received: 1
Thanked 3 Times in 3 Posts
| |
Thanks to all who responded for the information. I do have a flexpay account so that might be it.
I'm going to try again today during normal working hours and see who I get, I'll ask for a transfer if I can't understand the guy this time, that's good advice!
|
07-30-2010, 08:45 AM
| | | CrackBerry Genius Device(s): 9650 (Bold) Carrier: Verizon Pin: Ask nicely please! | | Location: Blackwell, OK Join Date: Sep 2008 Posts: 2,817 Likes Received: 0
Thanked 1 Time in 1 Post
| |
I don't have T-Mobile, but one time when I had sprint I had a csr who wouldn't transfer me and said "I ~~~~~ speak ~~~~~ slow~~er ~~~~~ so ~~~~~ you~u ~~~~~ can ~~~~~ un~~der~~sta~~and ~~~~~ me." Needless to say that put me in a worse mood.
Posted from my CrackBerry at wapforums.crackberry.com
|
07-30-2010, 09:13 AM
| | | CrackBerry Genius Device(s): 9930 7.1 Carrier: Sprint Pin: safety, rolling, clothes, hair, bowling, bobby? | | Location: Chi-town, or your moms house depending on the week Join Date: Apr 2010 Posts: 2,614 Likes Received: 2
Thanked 1 Time in 1 Post
| |
Yeah, doesn't sound like tmobile to me... Called them tons of times over the past 7 years, never once not understood the person... Now that I think about it I don't think I've even heard anyone with an accent...
|
07-30-2010, 09:30 AM
| | | CrackBerry Abuser Device(s): 9780 (Bold) Carrier: T-Mobile | | Join Date: Apr 2009 Posts: 204 Likes Received: 0
Thanked 0 Times in 0 Posts
| |
Quote:
Originally Posted by xs11e  Thanks to all who responded for the information. I do have a flexpay account so that might be it.
I'm going to try again today during normal working hours and see who I get, I'll ask for a transfer if I can't understand the guy this time, that's good advice! | I have a flex pay acct with tmo also. So I can truly relate. The CS sounded like they were from India. Luckily, my issue had to be Transfered, lolz. If I can't understand I accidentally hang up and try again esp if I'm dealing with an urgent matter. Good Luck on ur next call.
Posted from my CrackBerry at wapforums.crackberry.com
|
Thread Author
# 11
07-30-2010, 01:11 PM
| | | CrackBerry Addict Device(s): HTC Thunderbolt Carrier: VZW | | Location: Phoenix, AZ Join Date: Aug 2009 Posts: 628 Likes Received: 1
Thanked 3 Times in 3 Posts
| |
BETTER! I had a conversation with another CS person today, she was mostly comprehensible. She was unable to answer my question however so, I'll give it a shot:
Why do I have a flex pay account? Do I want a flex pay account? What are the differences between flex pay and regular? Is there any reason one is better than the other?
Credit isn't a problem but I was never offered the option of a regular account when I signed up at the T-Mo store.
|
07-30-2010, 01:26 PM
| | | CrackBerry Genius of Geniuses Device(s): Android. Carrier: T-Mobile | | Location: Cincinnati Ohio Join Date: Nov 2008 Posts: 5,197 Likes Received: 6
Thanked 88 Times in 50 Posts
| |
I always call and press the number that i can speak Spanish, THEN..... When they start speaking Spanish i'm like "woh woh woh do you speak English" and 9 out of 10 times they say "yes, can i help you "
|
07-30-2010, 01:42 PM
| | | CrackBerry Genius Device(s): 9930 7.1 Carrier: Sprint Pin: safety, rolling, clothes, hair, bowling, bobby? | | Location: Chi-town, or your moms house depending on the week Join Date: Apr 2010 Posts: 2,614 Likes Received: 2
Thanked 1 Time in 1 Post
| |
^ I don't know why but that is hilarious lol
|
07-30-2010, 01:48 PM
| | | CrackBerry Genius of Geniuses Device(s): Android. Carrier: T-Mobile | | Location: Cincinnati Ohio Join Date: Nov 2008 Posts: 5,197 Likes Received: 6
Thanked 88 Times in 50 Posts
| |
Quote:
Originally Posted by Pi Guy 3.14 ^ I don't know why but that is hilarious lol | well i can understand them a-lot better than i can understand "Harry"
|
07-30-2010, 02:50 PM
| | | CrackBerry Genius Device(s): Droid Razr Maxx Carrier: Verizon Wireless | | Location: Upstate NY Join Date: Jan 2009 Posts: 3,096 Likes Received: 3
Thanked 14 Times in 13 Posts
| |
Yep, the fact that you're on Flexpay explains why you're getting non-native English speakers for CSR. Flexplay CS is outsourced, like I said. I have postpaid and have had NO problems.
You need a credit check to get a postpaid account but it's nice because you don't have to pay full price for your phones, no fee if you don't have autopay, and better CS. You should be able to keep the same plan you have now too.
__________________
"If I read a book and it makes my whole body so cold no fire can ever warm me, I know that is poetry." -Emily Dickinson | | |
| Thread Tools | Search this Thread | | | | | Display Modes |  Linear Mode |
| |
|
