faulty phones, will tmo upgrade me?

[frreshh]

ive been a tmo customer since 07, i have had a replacement for my bb. and then now in less then a month i am needing yet ANOTHER one, at what point can i ask tmo upgrade me ? I mean this is crazy really to have to keep getting a new phone, set it all up and then 3 weeks later need another for the extact same issue as the one replaced. A lot of people said they have no issuses like I have but this is crazy to me, a customer shouldnt need to keep getting faulty phones over and over. at what point can i ask for this to be fixed by trying a diff bb i paid full price and i dont want to buy another and i cant upgrade till 6 months and i am not about to keep getting 2 new phones a month

[Californium89]

Well with one replacement gone they will just ask get you another I would try around when the 9700 comes out they will probably. Give you a early upgrade considering u only have 6 months left

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[frreshh]

yeah this is the tech the 3rd replacement phone the first was a charge usb issue the last two were because the same issue dealing with the phones memory or something not working right

[K Bear]

Originally Posted by frreshh

ive been a tmo customer since 07, i have had a replacement for my bb. and then now in less then a month i am needing yet ANOTHER one, at what point can i ask tmo upgrade me ? I mean this is crazy really to have to keep getting a new phone, set it all up and then 3 weeks later need another for the extact same issue as the one replaced. A lot of people said they have no issuses like I have but this is crazy to me, a customer shouldnt need to keep getting faulty phones over and over. at what point can i ask for this to be fixed by trying a diff bb i paid full price and i dont want to buy another and i cant upgrade till 6 months and i am not about to keep getting 2 new phones a month

First off, don't blame T-Mobile for the faulty device. Blame the device manufacturer. Second, if you have to replace the device for the same issue again, voice your displeasure with the device and let them know that you want either a new device that works, or to be able to upgrade to a device that will work.

[frreshh]

ugh i kinda think your response was rude.
I never once used the words I BLAME TMO.

what my question is if this issue is happening over and over at what point can i voice an upgrade b/c i dont want to pay a "discount" which isnt really anything with the fact i paid 400 plus for my phone with no discount our upgrade and i just keep having issue. idk if its this particular device idc if they give me another color or w/e i just dont want to keep replacing my phone every 2 weeks it makes it hard to buy apps or to do anything knowing its prob/ going to give me the same problems

[K Bear]

Not trying to be rude. It just needed to be stated that it's a manufacturer issue, not a T-Mobile one. T-Mobile may not upgrade you, but continue to simply replace your defective product. You can always plead your case to customer service. Some reps are more apt to bend over for customers than others.

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[plt3121]

You should tell them you wanna cancel due to the issues and see what happens.

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[TequilaAddict]

They won't upgrade you to the 9700. They will replace your phone with the same model you paid for.

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[NorrisCell]

Originally Posted by frreshh

I never once used the words I BLAME TMO.

You're right, you didn't. However, you are expecting them to fix the issue, so you are acting as if it is their fault. Carriers offer manufacturer exchanges as a courtesy, so you don't have to send your phone to the manufacturer first, then be without while they decide what to do. Getting defective phones is frustrating, I know. There isn't always a way to switch to another phone though. If you don't want T-Mobile to handle it, contact RIM directly. Good luck though, because RIM is one of the worst manufacturers when it comes to warranty issues.

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[ctrad45]

Which device are you having the problem with? I would think an exchange is all you're entitled to. You don't get to upgrade to something better for free because you're having an issue with your current choice of "device". Like Judge Millian always says, the world isn't your bonanza. You should just be made whole and in this case an exchanged "device" (you never said which phone you're having issues with) is all you should get.

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