"On behalf of T-Mobile I want to offer my sincere apologies for the Sidekick data service disruption you have experienced. We recognize you were with out a significant amount of your personal content for an extended period of time while our partner, Microsoft, worked to recover this important data.
We sincerely apologize for the frustration and inconvenience you have experienced (or may still be experiencing) because of this incident. In recognition of these difficulties, and a gesture of our gratitude for you patience and loyalty to T-Mobile, I am enclosing a
$50 T-Mobile Appreciation Card. This is in addition to the credit for one month of free data service that has already been applied to your account. It is our hope that you remain a loyal T-Mobile customer and that we will have the chance to demonstrate our sincere commitment to regaining your trust.
On behalf of T-Mobile, I want to again express our apologies for failing to provide the level of service you have come to expect from us. I assure you, we are working with our business partners on safeguards to help ensure that a disruption like this does not happen again..."
Surely wasn't expecting this, but I wouldn't expect it from any other carrier...
THANKS T-MOBILE (been with ya since the Voicestream days). About to go pick up my Blackberry charging pod and put the rest on my bill