Delayed e-mails with attachments?

[MattMJB0188]

This has been going on for some time now. I have called T-Mobile and they couldn't do much other than resend service books and do a battery pull. They also transferred me to RIM and they said my AOL account is fine and all updated. If someone sends me an e-mail I will not usually receive until another email is sent a couple hours later. So I always get 2 e-mails together instead of separately. This is very annoying because I got a very important e-mail an hour late today. Seems to be happening when there is any content in the message whether attachments or embedded pictures.

I am getting them online right away, they're just not going to my blackberry. I have AOL and am connected through UMA.

I really appreciate any suggestions.

[Zach7]

How fast do you receive an email with no attachments or pictures on your AOL email on your BB?

[MattMJB0188]

Originally Posted by Zach7

How fast do you receive an email with no attachments or pictures on your AOL email on your BB?

A few seconds but sometimes it varies. AN email will be sent and with only text and I won't get it until another email is sent. Always get 2 emails at once.

[Zach7]

Have you tried deleting the mail account off of your BB and then adding it again to see if that will work?

[RWWackoStu]

Do you see a delivery speed difference between UMA and when your on a tower?

[bigtime2]

I'm having the same problem, but I thought it was because I upgraded to OS6.

[MattMJB0188]

I have deleted the account on the blackberry and re-added it. That doesn't help. UMA makes no difference whatsoever. I always get 2 emails together as one was sent earlier. I noticed this ever since I upgraded to OS 5 on my curve 8900.

Maybe enough people are not complaining because they are still in fact getting their emails. Its just delayed. This is very frustrating and T-mobile can't do anything and RIM says everything is updated.

[MattMJB0188]

Originally Posted by bigtime2

I'm having the same problem, but I thought it was because I upgraded to OS6.

OMG I'm so glad to see I'm not alone. Calling T-Mobile or RIM doesn't help. They just update everything and resend service books which does nothing. There has gotta be something wrong with the server.

Today I got an email from 1-800 Contacts at 9:35am. My next email came from Apple.com at 11:06am. BOTH WERE DELIVERED TO MY DEVICE AT 11:07am??? I don't get why the first one came nearly an hour and a half late?

[JuggernautBoston]

Hi Matt,

Thanks for pointing me to this thread.. I'm also having the same issues with my Hotmail. No issues with Yahoo or Gmail which are also configured on my 9780. I usually get E-mails on my 9780 3-7hrs after they were sent to my Hotmail address.. This is annoying..

I've done battery pulls, deleted and resent service books and deleted and re-added my Hotmail E-mail account but no dice..

[MattMJB0188]

This is beyond frustrating. I missed 3 emails today. If I wouldn't have checked my email on the computer I would have probably missed them entirely. Once I was online I opened one and then chose mark as unread and all 3 came to my device at the same time.

I am going to call T-Mobile again in a little while and try to explain again. This is a service issue. Others are experiencing it and just don't realize it. There has to be something wrong with RIM's e-mail servers going through T-Mobile. I know for a fact its not my phone as my 8900 did the same exact thing. Can anyone out there suggest anything that I have not done.

I have already:

*Resent service books about a million times.
*Deleted my AOL email account then re-added it by going to setup.
*Deleted my AOL email account on T-Mobile.com also
*Called T-Mobile and had them send test emails.
*Had RIM UPDATE my email account.
*Pulled the battery (This doesn't help at all)
*Using a brand new 2010 T-Mobile SIM card. Was experiencing this issue on my 2006 SIM card also.

[RWWackoStu]

Could this be a bug on the leaked version of OS 6?

[MattMJB0188]

Originally Posted by RWWackoStu

Could this be a bug on the leaked version of OS 6?

OS 5 did it on my curve 8900. The BOLD 9780 shipped with an official os 6 version which was .285. I am running a leaked version but the same problem occurred in the official version.

[bigtime2]

Originally Posted by RWWackoStu

Could this be a bug on the leaked version of OS 6?

I don't think it is, because I downgraded back to OS5 and I'm still having the same problem.

Also, I have the same problem on Nexus One. It's probably not BlackBerry but Tmo's network.

[04blackout]

I've been dealing with this issue for a long time, feels like a month, but I can't be sure.

Same symptoms: AOL emails generally only received in batches (although sometimes I get my batches in 2, 3 or 4).

My solution: When I have a spare second, I send myself an email to push the messages through the pipe. If it comes through with other messages, good to go. If it doesn't, I reply again until they come through.

Good thing I'm in the middle of a home purchase transaction, as if those messages aren't time sensitive or important.

Frustrating, and unacceptable when you think about it. The preponderance of evidence across the boards indicate a RIM issue and not device/OS-specific. I don't really want to cut ties as the new 4G devices roll out and I'm sitting on a 2-year device credit, because, after all, aren't these things in part billed as superior messaging devices? Hasn't been the case for a month for me...

I don't want to hear about workarounds. This is a gigantic company in an extremely competitive market. And they're going to be a small company getting run over if they continue to rely on their customers to do workarounds.