Data plan pricing

[timothy918]

I called this morning to have the data service added to my phone. The customer service rep quoted me $30 a month. I called 3 or 4 weeks ago and it was $25 a month. Did the price go up? I have the fav5 family plan with 3 lines. I only want the data on my line. Is there a specific department to ask for to get the $25 data plan? Thanks for the help.

Posted from my CrackBerry at wapforums.crackberry.com

[Pi Guy 3.14]

Believe it or not, prices do go up in the world of business.. What goes today might not go tomorrow.

[ItnStln511]

As far as I know it's always been $30/month.

Posted from my CrackBerry at wapforums.crackberry.com

[timothy918]

Originally Posted by Pi Guy 3.14

Believe it or not, prices do go up in the world of business.. What goes today might not go tomorrow.

Duh! Like I really needed a dumb response like that! Thanks for your wonderful insight on the business world.

Posted from my CrackBerry at wapforums.crackberry.com

[Pi Guy 3.14]

Ok.. well then..... DUH, like we needed a dumb question like that.

Ask a stupid question, get a stupid answer.

[timothy918]

So are you the resident dumb question answering person? If it was such a dumb question why did you respond? I don't think it was a dumb question. I figured maybe someone who works with T-Mobile would have an intelligent answer. I see dumb questions asked on all the different forums I belong to and they just don't get answered or the moderator will counsel them.

Posted from my CrackBerry at wapforums.crackberry.com

[Pi Guy 3.14]

You asked if the price raised from 25 to 30 and I said in the business world prices to go up.. I wasn't trying to be smart or cute, that is a legitimate answer.... Not sure what other answer you were looking for.

[vsuga]

Originally Posted by timothy918

I called this morning to have the data service added to my phone. The customer service rep quoted me $30 a month. I called 3 or 4 weeks ago and it was $25 a month. Did the price go up? I have the fav5 family plan with 3 lines. I only want the data on my line. Is there a specific department to ask for to get the $25 data plan? Thanks for the help.

Posted from my CrackBerry at wapforums.crackberry.com

You should call them back and inform them that they quoted you $25 a few weeks ago however I do believe bb dataplans are $30 a month; not sure if it's different with a fam plan.

[screenpod]

The data plan is indeed $30/month. They've also started adding in their 'general' unlimited texting plan for another $10/month rather than it being included in the data plan like it used to be.

To me it's a bit much for it to have gone up in a relatively short period. I'm paying as much for my data plan as my minute plan. I'd love to up my minutes but a cell bill over $100 is more than I can afford.

If I had realized how much they had raised their data plan I likely would have gone with another carrier.

Posted from my CrackBerry at wapforums.crackberry.com

[Artemis68]

Do you have an older plan? (Not EM or EM+). If so, data should be 24.99 for you, not 30. The second rep is mistaken.

However, if you're on a EM plan, then it's $30. $25 for EM+ plan.

Posted from my CrackBerry at wapforums.crackberry.com

[EliasZuniga]

Originally Posted by timothy918

I called this morning to have the data service added to my phone. The customer service rep quoted me $30 a month. I called 3 or 4 weeks ago and it was $25 a month. Did the price go up? I have the fav5 family plan with 3 lines. I only want the data on my line. Is there a specific department to ask for to get the $25 data plan? Thanks for the help.

Posted from my CrackBerry at wapforums.crackberry.com

How long have you been with T-Mobile? Are you out of contract? Try calling Loyalty department and ask them if you can get the Preferred Blackberry Web for $20 for loyal customers. It may be worth a shot.

[timothy918]

Originally Posted by EliasZuniga

How long have you been with T-Mobile? Are you out of contract? Try calling Loyalty department and ask them if you can get the Preferred Blackberry Web for $20 for loyal customers. It may be worth a shot.

I've been with T-Mobile almost 7 years. How do I get myself through to the loyalty department? Is that who I ask for?

[timothy918]

Originally Posted by Artemis68

Do you have an older plan? (Not EM or EM+). If so, data should be 24.99 for you, not 30. The second rep is mistaken.

However, if you're on a EM plan, then it's $30. $25 for EM+ plan.

I'm on the fav 5 family plan with 3 lines.

[mandony]

Originally Posted by timothy918

I've been with T-Mobile almost 7 years. How do I get myself through to the loyalty department? Is that who I ask for?

When you call CS just clue them on the problem and they will connect you to a loy-i-ality person. You are looking for the $20 PREF BB: 'unlimited BB Internet and email'

[NorrisCell]

To clarify, the general BB data package for grandfathered plans used to be $25, but did go up to $30. The exception to this is if you have a mandatory data plan as part of an upgrade, it is still $25 on grandfathered plans. If you're on a single line plan, the $35 data/messaging bundles are still available.