customer servise wait times

[kcarter3]

Waited on the line 2hr lastnight now workn on hr n 15 min today. Still no one picks up. unexceptable! if they stop screwing up my bill i won't have to call. 4 months in a row they had to fix my bill. might have to chang with these problems.

[MattMJB0188]

Originally Posted by kcarter3

Waited on the line 2hr lastnight now workn on hr n 15 min today. Still no one picks up. unexceptable! if they stop screwing up my bill i won't have to call. 4 months in a row they had to fix my bill. might have to chang with these problems.

You have been blacklisted. Happens when you call too much. Call FROM A LANDLINE PHONE and key in a different number. Do not, I repeat DO NOT put it your number. You will get a rep in about a minute this way. Don't even waste your time mentioning the black listing to a rep because they don't know about it. Good luck!

[Armando175]

Blacklisting someone is just stupid to me. It started happening to me so what I did was I started calling from my Google Voice number via the Google Voice app on my 9700 and I got through within minutes. I love it.

[blackberry-unlocking710]

You can also use the live chat
I never call the support, it's better to use chat or submit a request online and wait for them to call you. use the link to find the contact us page on t-mobile website.. read the info there... try to use live chat

[Italiannyc]

Ive never had to wait on hold ever.

Say english .. Customer Support .. Customer Care .. then ur in ..

Even if there ever was a wait , like 5 min , the recording would tell me they would call me back when its my turn. And they do

[wolfgaze]

When I call in, I just say RETENTION, and then they think you are canceling your service and they patch you right through.

[bigboe101]

Man to be blacklisted you must call them alot. I have never waited over 1 minute, if it seems that I would have a long wait, they just use the automated voice to call me back. Can I ask you how many times do you call TMobile.

[ronnie51]

I just tried what u guys suggested and they had me on hold till the call was dropped. Don't have a computer to live chat. So what has tmobile turned into? Not responding to their cllients this way.

Posted from my CrackBerry at wapforums.crackberry.com