
02-06-2011, 09:32 AM
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| CrackBerry Abuser Device(s): 9700 Carrier: T-Mobile | | Join Date: Oct 2008 Posts: 116 Likes Received: 1
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Quote:
Originally Posted by NorrisCell The plans are set by TMO as a company, so no retailer will have power over them. As mentioned above, you may be able to get a different rate through loyalty, provided you've been a customer for a reasonable (>3 years) length of time. | This.
We've been with T-Mobile since 2005. However, my wife's phone never had data on it until 2009. After I added it on the website (for $25/month), I called customer retention and got it knocked down to $19.99.
I had to cancel data on my line when I left the US for a year so technically I was supposed to get the $29.99 plan when I added it back. I went on the website, added it back, called customer retention and they put it back down to $19.99.
Depending on how many times you've called T-Mobile, your payment history, and the length left on your contract, the CSRs at retention have quite a bit of leeway. I had a CSR explain thsi too me. For a more "high" maintenance customer, the less "rewards" you'll get. Just remember to be nice when talking to a CSR, they can get what you need. If you call up ranting and raving for something you want, they don't have to do it.
YMMV.
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