Change in Upgrade Policy

[NorrisCell]

Effective January 27th, T-Mobile will begin allowing smartphone users to upgrade their phone every year at the new customer price. Additionally, customers with phone-first devices will be given the opportunity to upgrade to a smartphone at the new customer price.

I don't think I have to explain how huge this is.

[vsuga]

yay, I can finally upgrade to a 9700 or something else w/o paying the retail cost.

[AwesomeBerry]

Wow that is great...I've had my Curve 8900 since it came out and my wife just got the 9700 and it kills me that I had to wait another year. I wish a T/S BB would come to TMO now.

[vsuga]

Originally Posted by AwesomeBerry

Wow that is great...I've had my Curve 8900 since it came out and my wife just got the 9700 and it kills me that I had to wait another year. I wish a T/S BB would come to TMO now.

I feel your pain. I would've had to wait til September to get a new bb, I got this BB 1.5 years ago. This is exciting news for me.

[aNbA]

sounds awesome!

.....is there a catch? like having to change our plans or buy a certain add-on?

[Insane06STi]

My phones dont last a year.

[NorrisCell]

Whether or not there are any special terms is yet to be seen. The info I got just says that the upgrade period has been shortened from 22 months to 12 for smartphones. If I find out anything new about it, I will post it here.

[Lorena79]

I hope this is true because I NEED a new BB! I went into a T-mobile store today (1/26/10) for issues that I've been having with the internet and asked about upgrading my phone....they never mentioned anything about the new upgrade policy.

Please keep us informed!

[Myveggies]

This is a great strategy for T-Mobile as this keeps people on the EM plans which is more profitable for TMO.

There was no incentive for people to sign a 2yr contract because it would cost people more in the long run compared to buying the phone at retail. Now there is a reason for people to sign a 2yr contract.

[syb0rg]

This means nothing to me, personally. I am on the Even More Plus plan and i have to pay full MSRP for every phone i buy.

Sounds good for those that like to be tied down.

Posted from my CrackBerry at wapforums.crackberry.com

[jdans431]

This is great news.. If only I wouldnt have upgraded last week with out a discounted price

[pricewc]

I was told about this yesterday by tmobile over the phone. I'm currently on the phone with them now and they are telling me I will have to change my plan since I have a suncom plan. I was told yesterday that I would not have. I refused to do this so I'm currently on hold and if nothing happens I will cancel. I'm so angry right now, I've wasted more time on the phone with these people.

[TequilaAddict]

Thanks Norris!!

[pricewc]

The customer care rep connected me to the loyalty department and he got it worked out for me. So all is good, got the bold 9700 for $149 little more than I expected because the girl told me $129 yesterday but overall I'm pleased that'll have a working phone again.

[Kezza]

So what does this mean for people who are out of contract? I have been out of contract for 7 months. Would like to get the 9700 and am willing to sign a 2yr contract. I called retentions yesterday, and they offered me $129, no upgrade fee and no shipping fee. If people who have only fulfilled 1 year of their contract can now get the $129 price, it seems like I should get offered a better deal? Just wondering if this new policy will mean a change in retentions as well?