Any T-Mobile reps on here? Quick Multi Exchange question.

[skyline247]

Any T-Mo reps on here, or anyone who possibly could answer? Wasn't sure where to post this. I originally had the T-Mobile Dash. However, I went through 3 bad devices. The first 2 Dash's went well for a while, but then did not receive a signal at all. On the 3rd (and last) Dash, the power button didn't work. I went into my local T-Mobile store who in turn got Customer Service on the phone. They "Multi Exchanged" the device and shipped out a BlackBerry 8220 Pearl Flip. I wanted the 8900, and was even willing to pay any extra charges, but CS said they could not do that.

I like the Flip, don't get me wrong, but the hinge seems loose, and now the raised ridges on the keyboard are making an impression on the screen. I won't say I don't like the Flip, it takes some getting used to, but it is a big switch from the Dash.

Now here is the question. Due to the loose hinge and the impression on the screen from the ridges, I don't think I made a wise exchange. I don't want to send back a 4th warranty exchange, and am not sure if I could anyway after the Multi Exchange. The CS rep was not very complete as to explaining my options. Is there a way that I could just trade out for the 8900 or similar phone, if not, would I have to pay full retail for a new phone?

I am not necessarily intent on changing the Pearl Flip, but this might help another user that has experienced the same problem.
Any help is greatly appreciated.

[itstharoc23]

u can still change the phone through warranty but u wont be able to get the 8900 without paying something

[AaronWasHere]

generally what happens when you get into a multi-exchange situation is the company will have a list for scenarios that customers can fit into like the one you are into. They take your model of phone and whatever is closest on their list is what you can do for usually a 1 time brand new exchange, so while they cant always get you the exact phone you want, it is at least an option to throwing down a full MSRP. Now in the case of wanting a phone other than what's on that list, well then that's where you will pay for it. Sorry Skyline, that's probably what you're working with.