$5,500 bill for surfing the web on my 8900 in Peru!!!...Ridiculous!!!

[prca_217]

I am very upset...I even got the international email plan before I left and still they are charging me for surfing the web....some people on this forum advised me that they did the same in other countries and they didn't have a problem....anybody know how I can surf the web in other countries without getting charged per kb......plz guys I need help on this one

[jackie treehorn]

Is the email plan the same as a data plan for tmobile??

[prca_217]

thats the only international plan they have "international email"...one of the representatives told me it was for email and data but obviously he did not know what he was talking about

[Seraph08]

When you get an international data plan with every carrier you will still have usage charges because they all charge by the MB or KB as well. This is one of the reasons why so many people on this forum clamour for wifi capable devices. Sorry about your bill but you should call them and see if you cant work out some kind of deal because they are probably valid charges.

[ArickInRealLife]

if it says "international email plan" its probably only for use with international emailing. but thats just what i think. if it was international email AND Data i think that would be clearly stated.

[dawgangel10]

Sorry to hear about that! T-Mo and it's shenanigans with thousands of dollars in phone bills is the reason I switched to Verizon.

[ARSC]

yeah sorry to hear thatt... its sad.....

[Artemis68]

Call them and say that a rep told you that it covered data and email.
See if they'll refund all or part of your bill.

Posted from my CrackBerry at wapforums.crackberry.com

[ERDude]

OUCH!

Never ever trust a rep, read the fine print for yourself.

[BlkBear]

Originally Posted by prca_217

I am very upset...I even got the international email plan before I left and still they are charging me for surfing the web....some people on this forum advise me that they did the same in other countries and they didn't have a problem....anybody know how I can surf the web in other countries without getting charged per kb......plz guys I need help on this one

Your one hope is that the rep that told you this, made a note on your account that this is what you were told. I had the same thing happen to me on AT&T a few years ago, regarding roaming.

I called in to make sure than the town I was going to be visiting would be part of their free roaming while I was there working. Turns out it wasn't and I got a nice hefty $2000+ bill for all the local and LD calls I had made while there. It was documented that I asked 4 ways to Sunday, if the plan I was upgrading to covered LD and Roaming, and in the town I would be in. Called before I left, and twice while I was there, and yup it was going to be covered, based on the cell tower info blah blah blah. They did wavie the charges and like others have said, I make sure to read the fine print now.

So in the future tell them to note on you account what they are telling you and to get a supervisior on the phone to confirm, especially if this is something that may cost you money later.

Any rep for any carrier can tell you anything to get you off the phone in the alloted time they have to deal with each customer. If it's not in the notes, it didn't happen.

[prca_217]

well T-mobile will not charge me at all ...thank god....how come some people don't get charged ... there has to be a plan to use data abroad ....who would pay this much ...its insane people

[trdtrung]

congrats on being able to get out of that, i would be speechless if i had to pay that much

[Stones1]

i was in Peru march-2008 with international email plan for 3 weeks and i surf and google maps a lot and i did not get any charge for it. t-mobile rep told me that before that they charge for data use. i was lucky

[prca_217]

yeah the supervisor said some people were lucky cause there was a glitch in the roaming system or something

[prca_217]

next time i am unlocking my phone and buying a prepaid sim card with data