2nd Account Charges

[Armando175]

What's up CB? Anyways, here's my small issue I have right now. I had an account with three lines about a month ago. My sister asked me if I could get her and her boyfriend a phone since I qualified for two more lines. So I said YES. I walked into a TMO store here in NC to add two more lines to my account. I was trying to add two more lines with a Philadelphia area code but they said I couldn't do it because I was on the family plan and my only option was to get another account and split five lines. Three on one and two on the other account. So I went with the split. The TMO rep at the store was very nice and set up the account. I even got the phones for free since they didn't have the ones I wanted. She also told me they would waive the activation charges since I was adding two more phones. A few days after, I was adding up all the charges on both lines and saw that I would be paying far more on the two accounts compare to having all five on one account. I called TMO and they told me to just merge both accounts into my original account. So I did just that but the rep told me not to forget about paying the bill on the prorated charges on the second account. A few days ago, I get the bill from TMO for $101.31. That includes the two activation charges for $70 plus $20.98 for recurring charges, and $10.33 in taxes. I no longer have the second account since I merged both accounts.

Should I call TMO to have them remove the $70 for activation on those two lines since I was told at the store that they would waive the activation charges? I have no problem paying the bill but I was told that I wouldn't have to pay them. Why should I have to pay $70 extra when they told me I wouldn't have to? Please give me some advice on what I should do. THANKS in advance!

[arete]

I'm not an expert but I would so go ahead and call just to make sure even though I doubt they will wave the fee since maybe that wasn't put into the computer or something like that.

[Armando175]

Thanks! I took care of it. I called TMO and explain what had happened. They told me they couldn't do a credit over the phone since I open the account in a retail store but the representative was nice enough to speak to her supervisor and he/she approved it. They asked me for the store address and the sales rep number because they will contact the store. I just hope I get no one in trouble or get someone fired but when you tell me you'll waive a fee or whatever, I expect for you to go through with it. I even told the rep that I would hate to cancel my other account for something stupid like that. She agreed with me. I love TMO customer service.

Kudos to you Arete for being the only one to respond to my post.

Can a moderator close this thread please? Issue has been resolved.

[sk33m0]

You won't...... Sad fact is some sales associates as lazy and don't process the activation fee waivers like thwy should...

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