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# 1
01-04-2010, 09:35 PM
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| |  1200 dollar data roaming charge
So i log on to a 1200 dollar bill for a download on an email in CABO. Tmobile refuses to drop any cost and said either pay it or cancel. So word of advice if your going to cabo throw your blackberry in the ******* ocean and change to verizon.
Anyone fight this with an attorney? It would be worth it just for spite.
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01-04-2010, 09:57 PM
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Quote:
Originally Posted by cmurphy37  So i log on to a 1200 dollar bill for a download on an email in CABO. Tmobile refuses to drop any cost and said either pay it or cancel. So word of advice if your going to cabo throw your blackberry in the ******* ocean and change to verizon.
Anyone fight this with an attorney? It would be worth it just for spite. |
How long were you in Cabo? And was the phone on the entire time? If so, then that is what did it. Now as far as fighting it.... I think they may have you by the short hairs if you claim you did not read or understand your contract. But it might be worth your time to push this up the chain to someone that can help. As I understand it, the VP of Customer Service is someone you may want to contact as well as anyone between the bottom rung of the ladder on up.
Personally, I always find out about roaming before I leave the states, so it's noted that I asked about it before hand, so if there are charges that I was told won't happen but did, it will hopefully be easier to get them reduced or waived.
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01-05-2010, 12:01 AM
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This problem of roaming charges has been discussed many times here. TMO has been very adamant of charging data usage when roaming overseas since last year. I travel frequently abroad so few things I do to avoid the charges. Get UMA enabled phones, preferably unlocked ones. Turn on WiFi only connection if u have free access to it. I'm pretty sure if u r staying at nice hotel they do usually have WiFi. Or buy local sim card. Some of us got lucky n never got charged but better be save than sorry...
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01-05-2010, 12:12 AM
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There's not a lot of information to go on here. Did you knowingly use your BB while out of the country? Did some applications get left on?
Is $1200 excessive? Yes, but if you left apps running that used data, that's not T-Mobile's fault.
Please give more details on the situation.
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01-05-2010, 02:17 AM
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There is really nothing you can do about it if you knowingly left your "network connection" on while you are abroad, you might get a nice CSR or their SUP to waive some of it for you as a courtesy.
It sucks but you are supposed to get charged. It is best to do what others have suggested, only turn on "wifi" while abroad so anything you get is free. Really there is no point of leaving network on as UMA will allow you to place and receive free phone calls as well.
If you have auto repayment drawn on your credit card every month, you might be able to fight the charges with your credit card/bank as they are more lenient most of the time.
Good luck!
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01-05-2010, 05:37 AM
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2 years ago, i had just got my iphone, and i was abroad and did not know about roaming charges. i downloaded audio and video and ended up with a 3500 dollar bill. i went to swisscom and because they advertise "free internet everywhere" the said they understood and dropped the charge to 500 dollars. was very kind, but they said that the roaming is kind of a ripoff anyway, so they had no problem lowering it, aslong as i had learned my lesson 
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01-05-2010, 09:24 AM
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Nothing to fight. You might get lucky and find someone who will work with you, but in the end it's a valid charge.
As mentioned before, turn off 'mobile netowrk' and use wifi on a UMA phone. Works for me every time I am out of the country. Make calls (only to the US) and get my emails with no issues/extra charges
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01-05-2010, 10:43 AM
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If you are with T-Mobile why didn't you add the Unlimited International Blackberry Email to your account?? They will even prorate it for the time you are gone - so a week works out about $5 and you can add/remove it from my.t-mobile.com
It is supposed to only cover email - but you state that this is how you got the charges. I'm not sure how changing to Verizon would help you either? I'm looking at their website and it states they charge $5.12/MB in Mexico???
Last edited by markbb99; 01-05-2010 at 10:54 AM.
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Thread Author
# 9
01-06-2010, 11:50 AM
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your right nothing to fight just talked to Tmobile attorney who was your Atypical Ahole. My mistake but thought I had international just happened to another employee of mine. The mistake was mine, but vengence is nice to be the VP and approve over a 100 international reps to expense their cancellation fees to switch out of tmobile.
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01-06-2010, 06:23 PM
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Quote:
Originally Posted by cmurphy37 your right nothing to fight just talked to Tmobile attorney who was your Atypical Ahole. My mistake but thought I had international just happened to another employee of mine. The mistake was mine, but vengence is nice to be the VP and approve over a 100 international reps to expense their cancellation fees to switch out of tmobile. | Sounds like a poor business decision to me. Ignorance should not motivate decisions.
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01-06-2010, 07:55 PM
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Quote:
Originally Posted by markbb99 If you are with T-Mobile why didn't you add the Unlimited International Blackberry Email to your account?? They will even prorate it for the time you are gone - so a week works out about $5 and you can add/remove it from my.t-mobile.com
It is supposed to only cover email - but you state that this is how you got the charges. I'm not sure how changing to Verizon would help you either? I'm looking at their website and it states they charge $5.12/MB in Mexico??? | In my expensive experience, the International email plan, does not include regular data charges, nor attachements to email.
I ended up with a $600 data bill after being told by CSRs at T-Mobile that all data was covered for the $20/month plan...which is isn't.
They did discount it 50% when I queried it tho.
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01-06-2010, 08:27 PM
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Quote:
Originally Posted by K Bear Sounds like a poor business decision to me. Ignorance should not motivate decisions. | It depends on whether going through a provider change will remind him to check the roaming options before the next trip. If it does then it's a good decision. If he doesn't, I imagine we'll see a similar thread in a different carrier sub-forum...
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01-07-2010, 12:58 AM
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Quote:
Originally Posted by cmurphy37 your right nothing to fight just talked to Tmobile attorney who was your Atypical Ahole. My mistake but thought I had international just happened to another employee of mine. The mistake was mine, but vengence is nice to be the VP and approve over a 100 international reps to expense their cancellation fees to switch out of tmobile. | So let's recap:
- You assumed you had international data, for whatever reason. Rather than checking, you just went with it.
- You admit it to be your mistake, yet you discuss "vengence" (Sic)
- You're choosing to pay 100 cancellation fees in order to switch to another, higher cost provider, whose BB plans will work the exact same way with international data. This is all due to your admitted mistake.
On a side note, I'm curious what type of company made you VP with the poor communication and decision making skills you've demonstrated.
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01-07-2010, 01:29 AM
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I'm still curious about what made this attorney different from the rest... Quote:
Originally Posted by cmurphy37 your right nothing to fight just talked to Tmobile attorney who was your Atypical Ahole. |
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01-07-2010, 10:56 AM
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Quote:
Originally Posted by NorrisCell So let's recap:
- You assumed you had international data, for whatever reason. Rather than checking, you just went with it.
- You admit it to be your mistake, yet you discuss "vengence" (Sic)
- You're choosing to pay 100 cancellation fees in order to switch to another, higher cost provider, whose BB plans will work the exact same way with international data. This is all due to your admitted mistake.
On a side note, I'm curious what type of company made you VP with the poor communication and decision making skills you've demonstrated. | Agree wholeheartedly. Would love to know what company they work for so I can avoid shopping and or investing with them.
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