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  1. thornburg24's Avatar
    CrackBerry Abuser

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    Thread AuthorThread Author   #1  

    Default Upgrade issue.

    Sorry if this has been addressed. I ran an upgrade search on only came up with OS update issues. This is about Upgrade eligability. I was eligible for a phone upgrade in May but did not use the upgrade because I was waiting for the 9800 to come out. Every time I log on to the AT&T website it shows that I am available for an upgrade. Now that this new device is about to come out it suddenly says im not eligible till Oct 13. Wondering why the change. I called AT&T and they said they see the date changed but have no idea why and there is nothing they can do to change it back. I am not happy about this at all and just curious if I have any options. I have not made any changes to my account and my account is paid in full with a $0 blance, I have been with AT&T for MANY years and never had an issue till now, but this is a very big one to me. I dont understand why the date change. Thank you for any help
  2. Mister Xiado's Avatar
    CrackBerry Master

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    #2  

    Default

    Basically, if the cost of voice, messaging, and data on your line drops below $70 per month base rate, your eligibility is negatively impacted.

    I would have been able to upgrade in June if I had kept my 900 minute voice plan and unlimited data. I would have been able to upgrade in October if I had kept unlimited data. But I barely use my phone for anything but important calls and email, and as I am not a consumerist, I have no need to enter into another contract just to get another phone to barely use.
  3. thornburg24's Avatar
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    Thread AuthorThread Author   #3  

    Default

    What I don't understand though is my plan has not changed since May when it said I was eligible till now when I'm suddenly not

    Posted from my CrackBerry at wapforums.crackberry.com
  4. Mister Xiado's Avatar
    CrackBerry Master

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    #4  

    Default

    Your eligibility is calculated in rolling three month periods. You could have changed something five months ago and only be impacted now.
  5. dchinners's Avatar
    CrackBerry User

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    #5  

    Default

    My Account did the same thing when the 9700 rolled out...

    Completely Lame.

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