- 12-06-2010, 07:26 PM #2
Since you mentioned it's a work device, I'm guessing that the device is activted on your company BES. If it's BES you may be able to go into the BES right click on your name in the user list, and hit resend service books.
If you're on BIS, you just log into your BIS account with your user name and password, connect the device and on the left side you should see a colum that has an option to send service books to that device.
- 12-07-2010, 08:54 AM #4
BES is BlackBerry Enterprise Server and is used for the same as noted above with the exception that it is configured for work email usually on company provided devices. Each company that uses BES typically has at least one person that is the administrator of the BES for the company. They configure the IT policy that will be applied once activated on the BES. In order to get the device activated on the BES, you go the BES activation screen on your device, type in your company email address and an activation password that is provided the administrator of your company's BES, click activate and it will synchronize according to the settings configured by the BES admin.
Now if you just need service books for an AT&T device use this link. https://bis.na.blackberry.com/html?brand=mycingular
Hope this helps.
Last edited by DawgMan; 12-07-2010 at 09:07 AM.