[daspollak]

Put in a warranty claim on my phone for a speaker problem, then my screen got cracked after it was dropped. What should I do since a replacement is on the way? I don't want to get stuck paying the $425 fee for physical damage.

[b8x4c34]

Call AT&T and ask if you can just return the replacement device. Then do an insurance claim if you have it. Otherwise you'll be paying the fee.

[mckinnie]

Just return the replacement device to them and call and file a claim on the phone you are using now. I've sent back replacement phones that worked worse than my previous one, they will not charge you.