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  1. Diesel984's Avatar
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    Thread AuthorThread Author   #1  

    Default How Hard is it to Swap??

    When I spoke with the Warranty people about my 9700 being replaced the other day, I was told that we're no longer eligable to swap to a different phone (make and model) because of shortages in the Warranty Department...That Sounds like a Load of crap to me!

    No offense to you Reps...I'm sure ya'll are great people...But how hard is it to get the people @ AT&T to realize that If they keep sending out broken Refurbished phones my way, and I keep sending them back...WHY NOT swap to a different model?


    I dont complain too much about the service...Could be BETTER in the hills of Colorado, but I get by...And I get a pretty nice Law Enforcement discount which is cool...But Im really getting tired of having phone problems...and only getting refurbished ones back.
    Nate
    POLICE DOGS-Teaching Idiots NOT to run...ONE BITE at a time!
  2. rdiddy_25's Avatar
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    #2  

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    After 3 times u are eligible to change to a different device. If the csr doesn't help ask to escalate to a supervisor or manager. That should resolve ur problem

    Posted from my CrackBerry at wapforums.crackberry.com
  3. Mister Xiado's Avatar
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    #3  

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    Escalating to a supervisor devalues your account. Not officially.

    It's just that every time someone sees ESCALATED CALL, it's "oh great, I have to deal with this ****", not "oh man, I feel bad for this person, and I want to go out of my way to help them out".
  4. Diesel984's Avatar
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    I don't raise **** with them...I deal with people like that all day working in law enforcement, and there is no reason to blame them, when its not their fault a phone has problems-
    Nate

    Posted from my CrackBerry at wapforums.crackberry.com
  5. b8x4c34's Avatar
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    #5  

    Default

    no offense, but didn't you post about warranty swapping your from a 8100 to a 9000 to a 9700?
  6. Diesel984's Avatar
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    Yup- I tossed this out as a general question

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  7. Diesel984's Avatar
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    Default

    Quote Originally Posted by Mister Xiado View Post
    Escalating to a supervisor devalues your account. Not officially.

    It's just that every time someone sees ESCALATED CALL, it's "oh great, I have to deal with this ****", not "oh man, I feel bad for this person, and I want to go out of my way to help them out".
    And THAT right there is why I CALL AT&T and not my wife...She'd just want to chew someone's head off...

    Then again, She's got the 8900 like you, and has not had a single problem with it...Im kinda left wondering if its where they're manufactured...Who knows though.
    Nate
    POLICE DOGS-Teaching Idiots NOT to run...ONE BITE at a time!
  8. b8x4c34's Avatar
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    well to answer your question you're generally only allowed one device swap
  9. Diesel984's Avatar
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    Quote Originally Posted by edavies19 View Post
    well to answer your question you're generally only allowed one device swap
    Agreed - AND After 3 of the Busted *** Blackberry refurbs I got back, I was GLAD to get a different one
    POLICE DOGS-Teaching Idiots NOT to run...ONE BITE at a time!

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