PK & Friends Tips, Tricks & Help Thread

**Michael Hepples** · 05-13-2009, 10:09 AM

Originally Posted by jblicharz

I haven't been able to get those on my bb yet. And i'm a little worried about deleting all the apps on the phone just in case I can never get on DM again.

Have you tried doing a full reset of your PC, and a battery pull on your device? Sometimes starting fresh with both will make the difference.

**jblicharz** · 05-13-2009, 10:12 AM

I've done the battery pull, but I don't think I reset the PC. I'll try that when I get home. Also, funny thing is, it updated 4.7 core right before and it went throught the entire same process without a hitch.

**pkcable** · 05-13-2009, 10:51 AM

Another option is to try DM version 4.6, for some folks that one works better.

**wase4711** · 05-13-2009, 04:05 PM

is there ANY way to get 113 firmware loaded on a Mac computer?

Thanks so much!

**rickray89** · 05-13-2009, 07:09 PM

Originally Posted by michaelwpg

Sometimes they don't seem to pop up on their own. Open your media, hitt the BB key, and select "Explore" you should be able to find the movies from there, and once you have opened them that way, they will remain in your list. Come on back if this doesn't do the trick, and we'll look at other options.

Hey michael
Chk this out when u had me go to open my media and hit the bb key and select explore I found the movies that was great but these were movies that I deleted after I watched the movie so is this way that you showed me is like a backup file. That was cool however it work thanks again.

**pkcable** · 05-14-2009, 10:26 PM

Originally Posted by wase4711

is there ANY way to get 113 firmware loaded on a Mac computer?

Thanks so much!

You need to get Windows to run on your MAC, it CAN be done, check this Forum section for threads and help....

http://forums.crackberry.com/f62/

**rickray89** · 05-15-2009, 12:55 AM

Hey guys can you listen to movies via a bluetooth and if so can you be so kind enough and tell me where I can go? Thanks

RickRay89

**pkcable** · 05-15-2009, 10:04 AM

Originally Posted by rickray89

Hey guys can you listen to movies via a bluetooth and if so can you be so kind enough and tell me where I can go? Thanks

RickRay89

Yea Bluetooth headphones should work just fine.

**tryingnottobreakthis** · 05-17-2009, 12:24 AM

hello,

I just updated to the .113 OS and all my contacts and calendar events are gone! I made sure to back up my phone prior to this update so i'm not sure what happened. There was an issue with Browser and Email but I solved that issue.

HELP!!

**tommyq2007** · 05-17-2009, 02:31 AM

Thank you for all the wonderful Tip. I'm a new user to Blackberry device. I just got a storm 9530, unlock and update the OS to .141. Download and upload the At&t service book to the device. change TCP/IP's APN: wap.cingular and Username for APN:WAP@CINGULARGPRS.COM, password: CINGULAR1. With all that steps followed, I can't use the Browser, ATT navigation, setup Emails, sign on to Yahoo IM, Yellowpage, and etc. I can't sign on to BIS because the device is already register and I don't have the LogIn information. I tried your data problem fix, Method 1, it says: Radio Data Activation: abort, ICMP Ping Echo:Abort, BlackBerry Registration: Abort, Connected to BlackBerry: Abort, and BlackBerry Pin-Pin: Abort. Please HELP!!! I read everywhere and still haven't find the solution for it. Thank you in advance for any tips.

**Michael Hepples** · 05-17-2009, 10:11 AM

Originally Posted by tryingnottobreakthis

hello,

I just updated to the .113 OS and all my contacts and calendar events are gone! I made sure to back up my phone prior to this update so i'm not sure what happened. There was an issue with Browser and Email but I solved that issue.

HELP!!

Hook your device up to your PC and open Desktop Manager. Use the same function you did to create a backup, just use the "Restore" option this time. Your backup is named with the date you did the backup by default, usually in your "My Documents" folder. You will have all your contact info and calendar entries back. For some reason, it seems that .113 has a hard time doing the automatic restore on the upgrade, so a lot of people have had to restore manually.

Hope this helps. Report back if this didn't solve the issue.

**Michael Hepples** · 05-17-2009, 10:18 AM

Originally Posted by tommyq2007

Thank you for all the wonderful Tip. I'm a new user to Blackberry device. I just got a storm 9530, unlock and update the OS to .141. Download and upload the At&t service book to the device. change TCP/IP's APN: wap.cingular and Username for APN:WAP@CINGULARGPRS.COM, password: CINGULAR1. With all that steps followed, I can't use the Browser, ATT navigation, setup Emails, sign on to Yahoo IM, Yellowpage, and etc. I can't sign on to BIS because the device is already register and I don't have the LogIn information. I tried your data problem fix, Method 1, it says: Radio Data Activation: abort, ICMP Ping Echo:Abort, BlackBerry Registration: Abort, Connected to BlackBerry: Abort, and BlackBerry Pin-Pin: Abort. Please HELP!!! I read everywhere and still haven't find the solution for it. Thank you in advance for any tips.

I am guessing your device still says "activation required". Try doing this, should solve your problem:

originally posted by pltaylor - If you are using an unlocked Verizon Storm and have "Activation Required" on your home screen or your phone number displays incorrectly, Dial # # 000000 (Send). In the Menu, change the mobile directory number to your phone number and select save. The device will reboot and activate/display the correct number.

**The Shaggy Marlin** · 05-17-2009, 03:50 PM

So I'm a complete n00b with any Berry but I needed to get the Storm for business reasons. Anyway, I'm trying to back up my info because a buddy of mine sent me an updated OS and I wanted to make sure my settings were the same. So the problem I'm having is that about 3/4 of the way through the backup I get "Unknown Error Occurred". Can anyone help me with this?

**Michael Hepples** · 05-17-2009, 03:57 PM

Originally Posted by The Shaggy Marlin

So I'm a complete n00b with any Berry but I needed to get the Storm for business reasons. Anyway, I'm trying to back up my info because a buddy of mine sent me an updated OS and I wanted to make sure my settings were the same. So the problem I'm having is that about 3/4 of the way through the backup I get "Unknown Error Occurred". Can anyone help me with this?

Try clearing the browser cache on the device.

Open the browser>BB Key> Options> Cache Operations>clear everything.

**The Shaggy Marlin** · 05-17-2009, 04:01 PM

Originally Posted by michaelwpg

Try clearing the browser cache on the device.

Open the browser>BB Key> Options> Cache Operations>clear everything.

Thanks but no luck. When I get the error the background where the progress bar is reads Auto Text for the top bar and Backing up Databases for the bottom bar.

**Michael Hepples** · 05-17-2009, 04:06 PM

Originally Posted by The Shaggy Marlin

Thanks but no luck. When I get the error the background where the progress bar is reads Auto Text for the top bar and Backing up Databases for the bottom bar.

Try doing a reboot of your PC and a bettery pull on the device. Sometimes starting fresh with both will take care of the problem.

If not, you can also trying going into Backup/Restore>Advanced> and selecting the clearing the Browser Data Cache there as well.

If that still doesn't work, report back. I am digging around right now looking for similar problems and the solutions that have worked before.

**The Shaggy Marlin** · 05-17-2009, 04:07 PM

Originally Posted by michaelwpg

Try doing a reboot of your PC and a bettery pull on the device. Sometimes starting fresh with both will take care of the problem.

If not, you can also trying going into Backup/Restore>Advanced> and selecting the clearing the Browser Data Cache there as well.

If that still doesn't work, report back. I am digging around right now looking for similar problems and the solutions that have worked before.

Thanks, I'll try that. Will quick pull work?

**Michael Hepples** · 05-17-2009, 04:10 PM

Quickpull should work, personally I tend to do the physical battery pull when I want a fresh boot, but the theory is sound.

**The Shaggy Marlin** · 05-17-2009, 04:19 PM

Originally Posted by michaelwpg

Quickpull should work, personally I tend to do the physical battery pull when I want a fresh boot, but the theory is sound.

Ok, I rebooted my computer, did quick pull on the phone and manually cleared the browser cache via the Device Manager and I'm still getting the error..

**pkcable** · 05-17-2009, 04:28 PM

Originally Posted by The Shaggy Marlin

Ok, I rebooted my computer, did quick pull on the phone and manually cleared the browser cache via the Device Manager and I'm still getting the error..

Sounds like a particular database on your storm is corrupted.

The next step would be to take note of where the backup failed and then when you try again go to advanced options on the backup screen and uncheck (and yes you will lose all the info) that database. Then try the ones around it, if yjat don't work.

Tommy,

I had to delete one of your posts it contained info you should NOT make public, but Micheal and I both saw it and will try to help you.

You can also ask for help in the How to Get Full Data on ATT thread from pltaylor, he's MUCH more knowledgable on the subject. Just don't post that screen again.

**The Shaggy Marlin** · 05-17-2009, 04:35 PM

Originally Posted by pkcable

Sounds like a particular database on your storm is corrupted.

The next step would be to take note of where the backup failed and then when you try again go to advanced options on the backup screen and uncheck (and yes you will lose all the info) that database. Then try the ones around it, if yjat don't work.

Tommy,

I had to delete one of your posts it contained info you should NOT make public, but Micheal and I both saw it and will try to help you.

You can also ask for help in the How to Get Full Data on ATT thread from pltaylor, he's MUCH more knowledgable on the subject. Just don't post that screen again.

Well I noted where the error occurred and it happens after the auto text section is nearly complete. Can I go line by line and back up my phone individually?

**Michael Hepples** · 05-17-2009, 04:44 PM

Originally Posted by The Shaggy Marlin

Well I noted where the error occurred and it happens after the auto text section is nearly complete. Can I go line by line and back up my phone individually?

By unchecking the autotext section in the Advanced Backup, it will skip backing up that section. That way, you will bypass that particular database, and hopefully manage a backup.

**The Shaggy Marlin** · 05-17-2009, 04:51 PM

Originally Posted by michaelwpg

By unchecking the autotext section in the Advanced Backup, it will skip backing up that section. That way, you will bypass that particular database, and hopefully manage a backup.

Ok so I went into the advanced backup and selected everything but Location Based Services and everything seemed to transfer fine. I did read the tips and tricks and changed from Global to 1XEV do you think this could have been a problem?

**tommyq2007** · 05-17-2009, 05:00 PM

Thanks for the suggestion. I save the new setting and the phone reboot. but I still can't get it to work. Do I need to have ATT send me a new service book. I was hoping your method of solving data problem works for me, because my phone is already registered and I can't get the login Info. I really need to get the email and Yahoo IM to work. Thanks so much

Tommyq2007

**tommyq2007** · 05-17-2009, 05:01 PM

Thanks for the suggestion. I save the new setting and the phone reboot. but I still can't get it to work. Do I need to have ATT send me a new service book. I was hoping your method of solving data problem works for me, because my phone is already registered and I can't get the login Info. I really need to get the email and Yahoo IM to work. Thanks so much

Tommyq2007