You would not believe what Verizon tech said!!!

[andonakis]

So I go in to a Verizon store to see if I can switch my wife's storm to a storm 2 or anything else other than the storm 1. Currently on her 6th one and she basically reached her limit. I will not go into detail of what was wrong with it as everyone knows the problems.
So basically after an hour trying to explain to her its a peace of crap, I told her "why don't you guys just admit that there is a problem with this phone".
Her answer??? Ready for this........."To be honest with you this is the first time anyone has complained about the storm" REALLY!!!! Am i suppose to believe that??
So they gave me a 7th storm and said if this one don't work out they can see what they can do. I told her there is a powerful thing called the internet and a place called "Crackberry", thousands of people can not be wrong and walked away in disgust.

[kb5zht]

Actually my Verizon techs say the same thing. I have had little problem with it myself, especially since the recent OS updates.

I thing the vast majority of the sniveling and crying are here on the forums.

Posted from my CrackBerry at wapforums.crackberry.com

[mostlydo]

call verizon. if she has had 6 replacement phones she will most likely qualify for a multi fru, which in this case would be the storm 2. the rep is paid by verizon, he is trained to play dumb and help you out. call tech and they will actually take care of you. complain a little if need be.

[jlsparks]

#7? Really? Mine original S1 (from 11/21/08) lasted until my S2 arrived on 10/29/09, and my brother's using it now, also with no problems. Was the original OS kludgy? Absolutely. Did RIM err in not developing the S1 with more app mem, which would have resolved quite a few issues? Yes. Have they rectified that with subsequent devices? Yes.

On how many of her 7 Storms did you install OS 5.0.0.328, or .419 for that matter? How many apps and themes did you have installed on her phone? What *specific* problems did you experience?

Not to sound cold, but I tend to agree kb5zht's analysis. After replying to many threads posted by S1 owners bemoaning the S1 it became apparent that many of them simply hadn't been proactive at all in terms of maximizing their devices. I'm not saying that all S1 problems were user error, because they obviously weren't; however, I'd tend to think that if you've gone through 6 of them you might want to review what you've been doing with them (or not doing), leading to their returns. Sorry, I just find it almost impossible to believe that your luck is really that bad.

[valorian]

There is alot of truth to what Jlsparks is saying.

I repair computer for a living and when I see a person sending in a computer multiple times it's almost always because they are not using the computer correctly or just being carless with it.

[censai2010]

Every cellular company has a policy called "Lemon Exchange". As for Verizon, after a phone has been replaced 4 times, the 5th is any phone of choice, equal or lesser value. The tech should have exchanged the phone and if there was a difference in the amount, you'd pay the difference. That simple. Do not accept an 8th Storm1. Seriously. That thing is a piece of crap and if you'd had that many problems, not sure they would hand you another of the same model. Hope this helps. And instead of going into the store, call Blackberry tech support thru the Verizon customer service #. They will gladly replace the phone for you. Hope this helps....

[rts3k]

Originally Posted by kb5zht

Actually my Verizon techs say the same thing. I have had little problem with it myself, especially since the recent OS updates.

I thing the vast majority of the sniveling and crying are here on the forums.

Posted from my CrackBerry at wapforums.crackberry.com

I respectfully disagree. Yes the updated OS made it more stable and each owner has different opinions but the phone has a lot of problems. Before I upgraded I figured out how to make it work for me but it would still do random reboots. I loved it regardless though and thanks to these forums I figured out workarounds for many issues.

[andonakis]

Originally Posted by valorian

There is alot of truth to what Jlsparks is saying.

I repair computer for a living and when I see a person sending in a computer multiple times it's almost always because they are not using the computer correctly or just being carless with it.

I would disagree. My wife and I had the storm from day 1. The only apps we have are weather bug and facebook. We have been with verizon for over 10 years and never had problems till we got the storm. Since the latest official update this phone has been horrible. If they tell me don't use this app or this app screws the phone so on and so forth then why the **** do i need this phone if it causes memory leaks and is unstable. Trust me I have better things to do in my life than trying to figure this phone out. it's a pain. Technology should make life a little less stressful with a little help here and there.
Hmmmmmmmm why is it my storm 2 is 99 per cent flawless???

[howarmat]

you still never said what any of your issues were....im guessing if you have gone thru 6 user error comes into play.

Still have my first storm also

[mobiledevice]

I'm also still on my first storm.

[andonakis]

people can't hear me speak, it freezes and have to manually take out battery, network connections turn off, gets stuck in landscape, and for the most part it has a mind of its own. Now I know for some it's working fine, i just wish I was one of them. Like when you buy a car, for the most part people are happy, but when you get a lemon you get frustrated. Storm 1 for some was a total failure. I don't have to read the complaints in these forums. I see it in my everyday life where other people tell me straight out that this phone has been very unreliable. But on the other hand there are those who just love it. And basically those are the people that have no apps and use it as a phone and calender and to receive email.

[moneymatt]

Originally Posted by jlsparks

#7? Really? Mine original S1 (from 11/21/08) lasted until my S2 arrived on 10/29/09, and my brother's using it now, also with no problems. Was the original OS kludgy? Absolutely. Did RIM err in not developing the S1 with more app mem, which would have resolved quite a few issues? Yes. Have they rectified that with subsequent devices? Yes.

On how many of her 7 Storms did you install OS 5.0.0.328, or .419 for that matter? How many apps and themes did you have installed on her phone? What *specific* problems did you experience?

Not to sound cold, but I tend to agree kb5zht's analysis. After replying to many threads posted by S1 owners bemoaning the S1 it became apparent that many of them simply hadn't been proactive at all in terms of maximizing their devices. I'm not saying that all S1 problems were user error, because they obviously weren't; however, I'd tend to think that if you've gone through 6 of them you might want to review what you've been doing with them (or not doing), leading to their returns. Sorry, I just find it almost impossible to believe that your luck is really that bad.

Nah- regular battery pulls alone is grounds for a defective product.. unfortunately all storms are defective products.

$Matt

[black_rain™]

i have the same issue of having 7 replacements in 6mths and (was never told or had any idea i could have gotten a brand new replacement of choice) until i recieved my 7th device. A verizon tech told me that my only option would be a Tour (gtfo) is what i wanted to tell him.

My BB Storm issues rundown

1st phone lasted 2 weeks - Buggy OS (had jittery reaction)
2nd phone Non responsive screen - In Store tech wanted to put business card behind battery and i refused and he noted my account that phone was "OK". *shrugs*
3rd phone - Had those illegal argument error messages
4th phone - Camera won't work - called up vzw tech and did wipe handheld and camera still didnt work
5th phone - Phone kept freezing - called up vzw did a wipe handheld and with no 3rd party apps installed, the issue continued.
6th phone - Couldn't recieve MMS, Tech couldn't figure it out after being on the phone for about 45mins and now i'm on my 7th. which is when i was told that i'm NOW up to argue to get a new device.

my issues have all been something to do with phone hardware and software and not user error

[EnergyPlus]

My own experience with both the S1 and S2 is identical to jlsparks. I bought my S1 on release day and while there were a few issues (what phone doesn't have "issues?"), I was very pleased with it, especially after the last OS release. I kept the original until the release of the S2 and even debated about whether or not to upgrade, since with the new OS, the phone ran great. I finally decided to upgrade primarily because I enjoy having the latest stuff. I never understood why people felt compelled to return phones 3, 4 (or even five and six) times....isn't that the definition of insanity? Or perhaps, "is it me?"

Originally Posted by jlsparks

#7? Really? Mine original S1 (from 11/21/08) lasted until my S2 arrived on 10/29/09, and my brother's using it now, also with no problems. Was the original OS kludgy? Absolutely. Did RIM err in not developing the S1 with more app mem, which would have resolved quite a few issues? Yes. Have they rectified that with subsequent devices? Yes.

On how many of her 7 Storms did you install OS 5.0.0.328, or .419 for that matter? How many apps and themes did you have installed on her phone? What *specific* problems did you experience?

Not to sound cold, but I tend to agree kb5zht's analysis. After replying to many threads posted by S1 owners bemoaning the S1 it became apparent that many of them simply hadn't been proactive at all in terms of maximizing their devices. I'm not saying that all S1 problems were user error, because they obviously weren't; however, I'd tend to think that if you've gone through 6 of them you might want to review what you've been doing with them (or not doing), leading to their returns. Sorry, I just find it almost impossible to believe that your luck is really that bad.

[Curis]

I just don't understand why the people who are lucky enough to not have problems with their Storms are incapable of accepting the fact that perhaps other people do have problems with theirs--and that maybe those problems are not related to user error.

I'm on my second Storm. Lucky me, considering the stories I've read from others. My first Storm actually lasted a while, and, crappy OSes aside, I never really had much problem with it. My complaints were nearly always OS-related (slow, unresponsive, intermittent freezing, perpetual random resets, just being all-around ugly [though, this is subjective and not necessarily a defect], etc.). Then, one day a couple of months ago, my headset speaker began to get crackly from static and by the next day the speaker simply quit working altogether. I logged into Crackberry and searched for others with the same problem and saw that I was not alone. I tried the suggested fixes to no avail. Finally, I walked it into a Verizon store and got it swapped for a new one--except, the one that they first pulled out to give me had an unresponsive screen directly out of the box. Not a confidence builder. They then opened up another box and that's the one that I've had since.

So, I can understand and easily accept that others have legitimate problems, sometimes maybe even five, six, or seven times in a row. Granted, I wouldn't have the patience to put up with a phone with that much trouble, but I'm wide open to the possibility that it's not always user-error.