Join Our 3 MILLION+ Members Today! Register Here | Login
Go Back   BlackBerry Forums at CrackBerry.com > BlackBerry Smartphone Help and Discussion Forums > BlackBerry Storm > Storm Rants & Raves Forum

Reply
 
LinkBack Thread Tools Search this Thread Display Modes
    Thread Author   #1  
Old 01-31-2010, 08:38 AM
CrackBerry Abuser
Device(s): Device Model: 9530 (Storm) V4.7.0.148 Official
Carrier: Verizon
 
Join Date: Dec 2008
Posts: 101
Likes Received: 0
Thanked 0 Times in 0 Posts
Default Well talk about customer service!

Well talk about customer service. I had a S1 since Dec 08, and transitioned from original OS to .419 with no other problems than the basics. It was a love/hate relationship but I did like the S1. Anyway somehow my screen got cracked a few weeks ago (kids) and made the insurance claim thru Asurion. They sent me another S1, albeit a refurbished one last Monday. Had issues with it all week; different bugs, errors with media and ringtones, stuff that has been posted on CB. Emailed them about it. They called me the next day, discussed the issues I had and said they saw it was a refurbished and would I mind if they sent me a brand new S2......DUH, no! Anyway got the S2 now and tweaking it so it is "mine" Thanks to all the good S1 support from fellow S1 users and I am sure will get the same support from S2 forums.
Now for the bad news...wife is seriously coveting the IPhone 3GS. Dont know what is going to happen.
__________________
CrackBerry User
Device Model: 9550 Storm2 V5.0.0.320
Carrier: Verizon
Reply With Quote Tip this Post
  #2  
Old 01-31-2010, 08:53 AM
CrackBerry Genius
Device(s): Limited Edition 9630 .643
Carrier: Vzw
Pin: K on the inside
 
Location: City of Champions
Join Date: May 2009
Posts: 1,628
Likes Received: 1
Thanked 0 Times in 0 Posts
Default

Good to see that they could "help" you out. I am pretty sure they want to keep as many customers as happy as they can w? this AT&T battle going on.
Reply With Quote Tip this Post
Reply
BlackBerry Forums at CrackBerry.com > > BlackBerry Smartphone Help and Discussion Forums > BlackBerry Storm > Storm Rants & Raves Forum   Well talk about customer service!

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes