My Blackberry died, and my provider is doing this to me.

[09DannyH]

My Blackberry storm died the other day due to hardware malfunctions. It's never had any water damage, or been dropped, no apps were downloaded, no nothing. I called Telus the other day, and they said they'd call me back whether they're sending a new phone or not. They never called. I sent my blackberry in, and they haven't sent anything thus far. Where should I go from here? The phone is still on Warranty, it's only 7 months old. Should I call telus again? Who should I talk to because I need a working phone.

[mostlydo]

yes call tellus, go to tech support, explain situation, where did you send your phone??? if they push you around or half *** their job, ask nicely to speak with a sup, be happy and just ask were your phone is or when youll recieve your new one, if you bought it from tellus, they have to replace, again i dont know where you would have sent your phone thoough, did they give you an address. telus that is?

[09DannyH]

We have a Telus distributer where I live. They can't replace the phone but they can send it to telus to get it fixed/replaced. Telus already said they wouldn't fix it, they'd replace it, but we've yet to hear of any action. I need this phone, I'm going to school and I keep absolutely everything on my blackberry. I have it backed up to my computer but usually I'm on the go and don't have access to it.

[fecurtis]

Did you try to just replace the battery?

[anotherxyz]

Whaaaaaaat? WTF is Telus doing? if the calm approach doesn't work then try calling them all raging! but that only seems to work for my dad...lol

[09DannyH]

Sorry, kinda old thread. They forgot to send the phone for a week, so they're sending it tomorrow. Here's exactly what happened, if you wanted to see:

YouTube - BlackBerry Storm Died - Screen Malfunction.