[kazn3r]

Dear Verizon

One of the toughest decisions in my life was the one I made last
November. My account was due for all kinds of upgrades and I
sat back and wondered 'what phone should I get that would
make the most use of my upgrades, as well as last me another
two years?' I, shortly after, made my decision and upgraded my
Phone and Plan to a Blackberry Storm. This is not an email rant
of any sort. This is a simple letter to express my concern of
customer service. I doubt all my thoughts will fit into 2000
characters, so an immediate and concise response will be
greatly appreciated.

As you know the Blackberry Storm was one of the most
anticipated pieces of technology to come out in the year 2008. I
bought one. Ever since November, I have both loved and hated
my Storm. The past few months have really given me time to put
deep thought into the Storm and why I have it.

I know the phone has a lot of capability and, quite frankly, that is
why I have kept it this long. I'm a 21 year old college student
who wants nothing but the best in technology. I have spent
endless days and nights trying to better my phone, aside from
the days and nights that I work to pay that hefty Blackberry bill
every month! I am putting my 'suggestion in the suggestion
box', so to say, I am not looking for anything that is free. I have
come to the realization that Verizon does not care about any
problems with my storm. I've spoken to 611, but I feel as if
Verizon is in on the fact that the Storm was not released as it
should have been, and that attitude has affected your Reps,
Techs, and now Me, the Customer. If someone from Customer
Service could please give me a call at ---------- that would be
greatly appreciated. I will discuss the rest when I receive a call as that call will be my reassurance that Verizon gives its Worry Free Guarantee. I am worried.

[rane4life]

you had 30 days from when you purchased the device to exchange it its been half a year already and your barly telling them this?

[wentouch]

You should include the point, or the bottom line, to this letter, rather than indicate that you will discuss what that point is in some future call.

[scurvydlicious]

I didn't realise Verizon made phones. I thought RIM made the Blackberry Storm... *shrug*

[angelalynn79]

I didn't realise Verizon made phones. I thought RIM made the Blackberry Storm... *shrug*

I know I'm going to get it for this - so I'm sorry.

But I think the line is key "Verizon does not care about any problems with my phone."

The phone is on their network, dude. It's up to them to support it. I'm not saying the OP is right in any other way - I am just responding to your response.

[scurvydlicious]

I know I'm going to get it for this - so I'm sorry.

But I think the line is key "Verizon does not care about any problems with my phone."

The phone is on their network, dude. It's up to them to support it. I'm not saying the OP is right in any other way - I am just responding to your response.

They do support it, if he has problems with the phone that are covered under warranty, they will replace it. No one twisted his arm to get the device. And as previously stated, you have a full 30days to test out the phone. I knew I didn't like the Storm after the first 4 hours...

[angelalynn79]

They do support it, if he has problems with the phone that are covered under warranty, they will replace it. No one twisted his arm to get the device. And as previously stated, you have a full 30days to test out the phone. I knew I didn't like the Storm after the first 4 hours...

I knew I didn't like it before I left the store. I have noticed most people who complain just do not like touchscreen devices, and I wonder then why they bought a touchscreen only device. (I know there were some other issues, screen lag, and phone resetting itself, but these were hugely improved by the last OS install, if not eliminated to the point that the issues are no more than what is to be expected. The iPhone also has plenty of issues.)

And I agree with you scurvvy, I was responding to the response, more than the OP. Of course Verizon doesn't make the device in question, but they do support it. I'm sure the letter will elicit a response - but I just don't think the OP is going to get what he wants, which is basically a time machine.

[kazn3r]

Thanks for all of your input. I have still not received a response, as expected.

Here's the story. The bottom line of my letter is the fact that I stated, with great concern, that Verizon does not care about my problems with the Storm. I have upgraded to .148. It is just as slow, if not slower, than .75. With almost every action I perform I get the clock appearing indicating that the phone is working. I still have not downloaded anything to my phone. I had a stock .75 and now I have a stock .148. I don't have tons of media like I could have and I don't talk on the phone for hours on end. I don't text allllll day warranting a drained battery. I don't use the web on my phone in place of my laptop. For some reason my phone cannot make it through the day without me recharging it at least once. This was not the case when i had .75. I saw previous leaks, and IMO .132 was a heck of a lot better than .148.

You know, some people work their butts off to pay bills, and a 117$ a month bill for something that does not perform at levels exceeding any other Blackberry is purely insane. I need a Blackberry and I need one that works--perfectly. Yea, I know someone that has had a Bold replaced 5 times. sucks. There is no reason for my phone to be replaced. There is however a reason for a Verizon tech to spend 48 hours with my phone and then try to tell me that it works like it should. Technically, my phone is an example of how the Storm performs. My phone could be a Demo in the store with .148 on it--but it would not sell the product.

I will report back when I receive any response from Verizon.

[jds8]

Sorry to hear you are so miserable. I also got the storm the week it came out. I love it. The otyher point I have to disagree with you on is VZ customer service. I have never gotten off the phone with them and not had my problem solved. I do however agree that it is pricy. About the battery. Simply put the backlight to 10%. You can still see it fine, and the battery lasts 10 times longer.

[kazn3r]

Sorry to hear you are so miserable. I also got the storm the week it came out. I love it. The otyher point I have to disagree with you on is VZ customer service. I have never gotten off the phone with them and not had my problem solved. I do however agree that it is pricy. About the battery. Simply put the backlight to 10%. You can still see it fine, and the battery lasts 10 times longer.

I have never not had a problem solved either, which is why I do not understand why Verizon has continued to basically ignore the fact that the storm is not so great. my backlight is at 20% my friend. I know the ins and outs as I have spent many nights on CB. I dont even have any APPS and the phone isn't great with .148...

[Pickman]

Please tell me you have autopull installed?

[snork]

I have never not had a problem solved either, which is why I do not understand why Verizon has continued to basically ignore the fact that the storm is not so great. my backlight is at 20% my friend. I know the ins and outs as I have spent many nights on CB. I dont even have any APPS and the phone isn't great with .148...

try reinstalling your OS. if you're still not noticing a difference between .148 and .75, then you need a replacement. ive had .148 for about a month now and it has been nothing short of amazing. lightyears ahead of .75.

as for your bill, the blackberry plan is $30/month. anything else you pay is on you for features not exclusive to the storm or any other blackberry. if you're struggling to pay for it, then perhaps it wasn't a wise purchase.

finally, while i sympathize that your phone doesn't work as good as mine and other storms that work wonderfully, i don't see why it took you 8 months to act. i hope verizon gets back to you, but short of giving you another storm which you could do by going to any store, i dont see what you think you're entitled to by writing your letter.

[kinggeoff]

i was gonna say... 117$ a month is insanity.

[emeraldj718]

I've noticed that the majority of the Storm phones purchased in November all have some kind of issue or problem that can't be resolved by your basic technical support or even the wonderful people here at crackberry. Crackberry has been a great help to me with my questions and concerns over the phone.

Now, I'm not saying I had huge problems with my original Storm but I did have alot of minor issues that no matter how much i tried did not get resolved. However, I lost my phone last month and had it replaced through insurance. What an amazing difference it has been between this phone and my original Storm. It runs beautifully now. It doesn't lag and with some minor exceptions (i think there will always be some), the battery life is much better, etc. I'm very pleased with my phone these days.

Maybe what you need is an exchange. You should call Verizon and discuss that with them.

[kazn3r]

Verizon has gotten back to me.

The verdict is--well I cannot say so on Crackberry because Verizon should not have to have everyone here calling them. To say the least, Verizon has heard the message I was trying to get across and they were very concerned on the phone. Nothing was ever mentioned about switching to ATT or any of the like and I never threatened or tried to complain my way for any free services or goods like some people might do. Verizon has realized that my case may be just one of many and they were quick to make sure that they understood what I tried my best to convey to them. This is just an example of what a concerned customer can offer to a company that bases itself upon customer service.

Always stand up for yourself!!!

Respond as you please, but I probably won't check the thread any longer. Admins are free to delete it as well.

[bigstuck419]

wow, if upgrading your phone was one of the biggest decisions you've made in your life, that alone should is cause to make you happy as you have no real decisions to make it seems