VZW Customer Service

[BlueBerry9550]

This is about what most of my calls with CS look like.
Think ill edit the words later, but you'll get the idea.
YouTube - This Cat Betrayed His Girlfriend

[JRSCCivic98]

OMG!!!! I just about pissed my pants... lol. That's hilarious!

[MizzDimpl3z]

ROTFLMAO!!!!!!!! OMG... This is great!!

[ChuckH0308]

OMFG that was some funny isht! It goes about like that with Dell too...lol!

[JRSCCivic98]

Originally Posted by ChuckH0308

OMFG that was some funny isht! It goes about like that with Dell too...lol!

Man, I never have issues with Dell. I always end up getting an English speaking person and I tell them what is wrong and what I've done already and they're like, OK, we'll send you the part or whatever. Not like Verizon... (I need you to wipe the phone... I already did it... You'll need to do it again... OK, let's do it... There, it's wiped again, still isn't fixed... Let's wipe it one more time... I'll need for you to go into a store and have the tech onsite wipe it again. WTF?! )

[patches152]

i called tech support today....to make sure that they had the plain text and dimming and a few other things in their trouble ticket system, etc...generally giving everyone a hard time. poor tech rep has never used a blackberry other than what he had to for training and for work, he uses a clamshell phone.

i gave him the "do you know who i am?" line....just to see if it would work. anyway....the care rep was on my level, but tech support wasn't. just found that ironic. the people who KNOW more about the device/product doesn't have access to a data entry application do document an issue, yet some old fart who's barely used a blackberry, but can sit through training without falling asleep, is who i get to deal with.

all is well with the world.

and i agree with the redundancy of the tech support with VZW. i hated it. everyone acts like if you skip something it'll make a big deal and come back to you, but there is literally zero accountability within that company. no matter what you write in the notes, what you say on the call, 99.999999% of the time it'll just end up being someone else's problem to fix. it's cheaper for person 2 to fix person 1's errors than it is to follow up with person 1, re-train them on the issue, ensure they understand the policies and procedures, and go on with their day. WTFE

/jaded rant

[BrianM23]

This reminds me of the time I called Dell for a product repair, and they said they would offer no support, NOT even phone support, unless i paid the $75 warranty mumbo jumbo.

[tghockey07]

Originally Posted by BlueBerry9550

This is about what most of my calls with CS look like.
Think ill edit the words later, but you'll get the idea.
YouTube - This Cat Betrayed His Girlfriend

So which cat is you and which is CS?

Posted from my CrackBerry at wapforums.crackberry.com

[ChuckH0308]

Originally Posted by JRSCCivic98

Man, I never have issues with Dell. I always end up getting an English speaking person and I tell them what is wrong and what I've done already and they're like, OK, we'll send you the part or whatever. Not like Verizon... (I need you to wipe the phone... I already did it... You'll need to do it again... OK, let's do it... There, it's wiped again, still isn't fixed... Let's wipe it one more time... I'll need for you to go into a store and have the tech onsite wipe it again. WTF?! )

LOL, well Dell is definitely better than Verizon, but they still have their moments. I'm just still bitter about the last trip my computer took there for repair. They had it for about a week and then shipped it back to me on the slow boat from China, FedEx screwed up and wasn't smart enough to ring my doorbell the day it showed up, and THEN when I finally got it the next day I fired it up and it had more problems than before it even went on it's two week vacation. Even worse, they sent it back with some repair check list paper that had absolutely nothing on it and when I contacted them to ask them what they did (or didn't) do, they couldn't tell me.

DUH!

And by the way, I buy from Dell Business and I bought the upgraded service contracts and everything. The only other time I ever sent a computer to them for repair was about 6 years ago and DHL picked it up from me while still on the phone with support and it was back in two days all fixed! Not sure what the h3ll went wrong this last time, but eventually I worked out the problems myself...