do I have a battery problem?

[debsbb]

Hi folks,

Today I had my Storm I in a pocket in my purse. When I took it out a few hours later (about 2-3 hours) I found it was completely dead. When I originally stuck it in the pocket it had about half a battery charge and maybe a little more. Since it wasn't used while in my purse pocket imagine my surprise when I took it out and found it so dead it wouldn't even turn on.

The battery is fairly new, perhaps 6mos old or so, so it should *not* have gone dead. Hubby thinks when I stuck it in my purse I may have activated something that stayed on and this is what drained the battery. He could very well be right, but I don't know for sure.

Anyway, since I couldn't turn it on and the battery is pretty new, I tried plugging it in. After a few min I got a white screen with that "dead battery" icon (blue empty battery w/like a lightening bolt through the middle). I left it alone for probably 7-10 min and it then seemed to go into regular "boot mode" and eventually the screen showed my clock. I then turned it off using Quick Pull ... not the complete OFF just the hibernate kind of OFF. When I got up about 5 hours later, phone seemed to have taken the charge and has been working since.

Since I have very little time to run to the Verizon store to buy a new battery (the store's like 30mi away one way) I'd have to actually plan for the trip SOON cuz I can't be w/o my Stormy. I'm wondering what I've described sounds logical and that the battery is probably ok or if that white screen only shows up with there's a major problem or a battery due to die permanently?

Thanks

[gregs87]

More than likely what killed it was the phone constantly searching for a signal. Make sure you have your GPS turned to 911 and not on. Are you running 5.0? There have been battery issues on 5.0 but nothing as drastic as you described.

[debsbb]

The last app I installed is a trial of Empower Email Viewer a few days ago. Prior to that was Poynt probably about a week or so ago.

I remember having to make a selection when installing Poynt regarding the GPS, don't remember what the selections were or what I chose. In checking my Options --> Advanced --> GPS I find GPS Data Source, only selection is Device GPS. I find GPS Services which has E911 Only and Location On. I find Location Aiding which is set to Enabled. I changed Location On to E911 Only as that was the only drop down that offered any 911 setting selection. My battery still drained very quickly, like maybe 5-6 hours and it was completely dead.

I have now deleted/uninstalled Poynt and am currently rebooting after uninstalling Empower to see if that makes a difference. I can see where Poynt might have something to do w/this problem but not the Empower Email Viewer unless there's something I don't know.

Are there any other settings or options I should be looking at? Do I have the GPS settings set correctly before I go back to Verizon and request they replace the battery since other than what I've explained, this seems to be a faulty battery if these deletions don't cure the problem. Previously my battery would last 2-3 days before I really needed to recharge although I most often recharge once a day even if it doesn't need it.

[werel321]

Hey
Other than the gps you should go to options>mobile network and turn off while in roming that will save battery.

Also I have another problem i nucked my blackberry and my blackberry desktop manager whont allow me to install the software. It says that a fatal error occured while upgrading my device and when I try to do it through the app loader it says that a bb device manager must de installed but ive allready installed it what can i do my bb device is a bb storm 9530
Thanks