[ukmgranger]

Hi all,

I just tried uninstalling device OS 5 from my Windows7 machine and found that it wouldn't uninstall. It threw up an error 2738 message.

Anyway, there are many solutions if you google (re-register a .dll) but none of them worked. I only found one solution that did work (by altering the registry). See below:

Here's the fix:

1- First try to register the vbscript.dll
A- Click Start "globe"
B- Type in Search programs and files box> cmd
cmd.exe should show in list, right click on it and select Run as administrator
C- Make sure your in system32 directory, if your unsure type:
for 32bit OS => cd %windir%\system32
for 64bit OS => cd %windir%\syswow64
2- Now register the dll with this:
regsvr32 vbscript.dll
You should receive a massage saying it was successful.

Now try to install or uninstall again.
If you still get error then it's time for a quick regedit:

1- Click Start "globe"
A- Type in Search programs and files box> regedit
regedit.exe should show in list, right click on it and select Run as administrator
2- Find this key and delete it:
HKEY_CURRENT_USER\SOFTWARE\Classes\CLSID\{ B54F3741-5B07-11CF-A4B0-00AA004A55E8}
Now done with regedit.
3- Register the vbscript.dll as described above.

Now you should be able to install or uninstall.

[geanab]

This same fix has been suggested for my laptop.
I tried this fix, but the key to delete is not there.
I have been trying to get the vzaccess software installed without success.
Verizon says to call dell and dell says it is a software problem call verizon.
I have a new studio 1555 laptop with window 7, 64 bit
Any ideas

[pkcable]

moving to os discussion

[nevildev]

Thanks ukmgranger!

Step 2 of your fixes worked. This has been an issue for a couple of weeks.

Evan

[dadoohan]

Hi,

I've the same error under Windows 7:

I can repair or modify but not uninstall BlackBerry Dektop Software (V. 5.0.1 SP1)

- For the Step 1, the command to register as an administrator the dll vbscript is OK but the error is still there when I try to uninstall.
- For the Step 2, I haven't the key HKEY_CURRENT_USER\SOFTWARE\Classes\CLSID\{B54F3741-5B07-11CF-A4B0-00AA004A55E8} in my Regedit (neither under HKEY_LOCAL_MACHINE)

Any other idea ?

Regards

[Coversky]

Hi !
Nice solution, works on windows seven 64-bits if you delete the:
HKEY_CURRENT_USER\SOFTWARE\Classes\Wow6432Node\CLS ID\{B54F3741-5B07-11CF-A4B0-00AA004A55E8}

Works here but I don't have the slightest idea how.

[Lucky45]

Found the easiest way to fix this problem - download Revo Uninstaller Pro.

[ajziat]

McAfee cleanup and removal utility tool will DEFINITELY help you all.

It works perfectly!

> download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

[andy957]

Found the easiest way to fix this problem - download Revo Uninstaller Pro.

Tried that too. Same 2738 error.

[andy957]

Has anyone EVER found the solution to this? I have some old BB OS versions I'd like to delete but cannot. I've tried everything possible, I think, other than ripping the hard drive out of my PC and manually scratching the sectors off.

[andy957]

This same fix has been suggested for my laptop.
I tried this fix, but the key to delete is not there.
I have been trying to get the vzaccess software installed without success.
Verizon says to call dell and dell says it is a software problem call verizon.
I have a new studio 1555 laptop with window 7, 64 bit
Any ideas

Same exact issue, geanab. And I also have a Dell Studio (although it's the 1735) laptop, and also I'm running Vista 32-bit but still...