Desktop Backup Problem

[kraigka]

After upgrading to 148 with version 5.0, I am not getting a unknown error message when I try and backup my data using the BB desktop software, version 4.7. I reloaded the software thinking it might be corrupt, but I'm still getting the same unknown error message! It seems to happen when it's trying to backup my apps. Can anybody out there help me solve the problem?

[brianr0131]

try going into your browser then bb button>Options>cache options and clear everything then try your backup again.

[schirmerdt]

Originally Posted by kraigka

After upgrading to 148 with version 5.0, I am not getting a unknown error message when I try and backup my data using the BB desktop software, version 4.7. I reloaded the software thinking it might be corrupt, but I'm still getting the same unknown error message! It seems to happen when it's trying to backup my apps. Can anybody out there help me solve the problem?

Happened to me this AM! I just forgot to clear my browser cache...

[kraigka]

Just cleared my browser cache and it still gives me that unknown error message!

[summerfish]

When you're in DM, go to Backup and Restore>Advanced. On the right hand column, go to Browser Data Cache, click on it, and click Clear. Now try doing a backup. Also, for me, .151 has fixed this issue.

[kraigka]

Well, I tried the last procedure and it looks like I'll need to upgrade to .151 in order to fix the problem. Can someone lead me or send me the .151 link?