Can't Update to New Device Software - Tried Everything

ekimBC · Thread Author #1 06-08-2010, 08:34 PM

Hi there,

I'm trying to update my Storm to the new V5 device software. I get halfway through the module downloads and it gives me an error saying that I am not connected to the internet. I have tried it on 3 different computers, all with extreme high speed internet. I have reset the device completely and tried it again with no success.

This is a company phone and I had my IT person call into Telus and they told him that the phone might be corrupted.

Any insight?

I'm new here...

Mike

ekimBC · Thread Author #2 06-10-2010, 09:09 PM

Not all at once now

03CrewSC · #3 06-11-2010, 09:22 AM

Is it a company phone on a BES? Your IT department may be blocking software updates.

ekimBC · Thread Author #4 06-14-2010, 10:48 PM

That's not it. Not on a BES. Any other suggestions?

DJM1947 · #5 06-14-2010, 11:00 PM

Have you downloaded the OS to your computer and then installed it to your computer? If so, you should not need to be connected to the internet. Don't use Desktop Manager to load, but rather after installing the OS to your computer go to here on your computer:

Program Files/Common Files/Research in Motion/AppLoader

Then delete the Vendor file, near the bottom of the list, and scroll backup in the same folder and try to install using Loader.exe

JRSCCivic98 · #6 06-15-2010, 12:46 AM

Download the OS exe file from Telus' download site on RIM's download page and install it. Once that's done, DM should be able to load the OS. What you're doing now is using the built in update check downloader and that's process sucks big time... that's why it doesn't work right for you.