Upgraded Storm - Lost "Documents to Go"
I upgraded last night and this morning tried to open a .xls sheet and it says "The Attachment Type cannot be viewed on Your Device"
WELL.....I could last night.........
Any help would be appreciated.
- 12-08-2008, 12:45 PM #3
When you upgrade BB software, you have to check Docs2go. I don't know what rocket scientist decided to make it unselected by default, especially when docs2go is an important feature to a lot of people, but you must manually select docs2go for it to be installed when you update your BB software.Former BB8830 owner, moved on to iPhone 4 then iPhone 5.
Thanks for all of your help guys!
BTW....I had to have VZW send service books and setup BIS account this morning.
When they do that it resets BIS and you have to put in passwords again.
If your password isn't correct, it gives you the "The Attachment Type cannot be viewed on Your Device" message......
Update Password = Problem Solved.......
Who woulda thunk it???
(Probably everyone but me)
- 01-02-2009, 10:01 PM #9
I also learned that any emails that come while you don't have the blackberry attachment service application installed can never be opened on the BB. You have to install the application using the desktop manager, and then attachments you receive after installing it will be viewable.