This is why I stay with Sprint/Nextel.

[0pusX]

I am still so impressed at the response I have received I am still a bit shell shocked.

So Friday afternoon I decide to shoot an email to dan@sprint.com. All I did was explain the situation. When at work phone is constantly on roam. No EVDO connection thus causing battery to die quickly and causeing y co-workers Moto v950 to never have direct connect service. I also wrote that we work in a 911 Dispatch center and use direct connect quite often and love the potential to have direct connect AND EVDO on the qChat devices...... if only we didnt roam.

Fast foward to today at about 3pm. My co-worker tells me someone is here to see me. Imagine my suprise when I find out it is a Engineer from Sprint. Drove from the other side of the state to get some readings and talk to me. I tell him our issue and he witnesses it by looking down at his curve 8330 only to see no service. (Im guessing he had roaming off).

Now it is 5:20 and my phone rings. It is a Exec Services Rep telling me they are working on my case and needed me to get a bit more info for her. She gave me all her contact info and once I get the info she needed she said she can go forward with fixing the problem. She noticed I had switched to an 8350i on iDen and I told her while that was true I do want to go back to my 8330 asap.

She apologized several times for my troubles and thanked me for my continued business.

I am so blown away that the next buisness day after sending the email they had people working on this. Now as soon as I get here some names they can get working on a solution.

KUDOS SPRINT!!! You earned a few lifetime customers today (me and 2 of my CDMA using co-workers were also very impressed)

Good job Sprint.

[MikeG7265]

It is always nice to hear a positive CS story instead of all the negative ones we seem to hear. Good job Sprint! And thanks for sharing your story, please update and let us know if they get your service issues addressed.

[BergerKing]

Seems folks there are getting the hint. Glad they worked it out for you. And giggle at the naysayers.

Posted from my CrackBerry at wapforums.crackberry.com

[Law2138]

I am in the same boat. For 8+ hours a day, I am nested in a call center type building. Verizon and T-Mobile signals penetrate the building but not Sprint. I've heard about the air rave signal booster device, but it would be impossible to use with company computers. I too have an 8330 curve and my signal reads 1XEV with 0 or 1 bar all the time.

Maybe I could e-mail this Dan@sprint.com and see what suggestions he has.

[javeluke]

Thats awesome, I love it

[elkosupertech]

I kinda wish Sprint/Nextel was in my area. I remember the old iDen1000 phones at my previous employer and I still have to say that was a wonderful design (I thought). Now they have Blackberry Curve with DirectConnect. Dang it!

[ScandaLeX]

Originally Posted by MikeG7265

It is always nice to hear a positive CS story instead of all the negative ones we seem to hear. Good job Sprint! And thanks for sharing your story, please update and let us know if they get your service issues addressed.

I couldnt agree with you more!!

[ScandaLeX]

Originally Posted by BergerKing

Seems folks there are getting the hint. Glad they worked it out for you. And giggle at the naysayers.

Posted from my CrackBerry at wapforums.crackberry.com

This is not about folks getting a hint, clue, idea...none of that. Dan Heese is in the business of turning a lot of things around.

The previous CEO didnt give a damn about the customers or what they wanted. So now here someone else has to step in and clean up the mess. That includes the level of customer service one is supposed to receive.

[BergerKing]

I think you have misunderstood the intent of my post, Scan. Dan has a clue and he is motivating folks to get the customers taken care of.

The only complaint I have EVER had with my carrier of choice is very tiny. That little thing is that my middle initial hasn't been corrected on my bill.

It takes someone with skill to pull a company back from the neglect that had become rampant, and I am pleased with what I'm seeing. I just kept it short. And I have no desire to change just to pay too much for the newest device.

My comment about the giggle was to the OP when the detractors made any flaming remarks.

Posted from my CrackBerry at wapforums.crackberry.com

[TvTechGuru]

Wow! I am truly stunned by this story. This really proves that Sprint cares and is making an honest & dedicated effort to customer service!! Go Sprint!

And, now we know that using that email address will expedite your problem and bypass the phone customer service tree.

[Lennyj17]

Way to go Sprint - NOW PLEASE PLEASE PLEASSSSSSSSSEEEEEEE HURRY THE **** UP WITH THE NIAGRA!!!!

This waiting is Killing Me! Sorry to get off topic.

Posted from my CrackBerry at wapforums.crackberry.com

[delaney77]

I have the same great customer service from Sprint/Nextel. They actually gave my bf a new SIM card when his wasn't able to be read for whatever reason. Their not even supposed to be doing that and they did.

[TonyChaos]

Eh... I don't see them doing any of that.

Always nice to have a happy ending though, regardless of how untrue it seems to be.

Posted from my CrackBerry at wapforums.crackberry.com

[BergerKing]

Originally Posted by delaney77

I have the same great customer service from Sprint/Nextel. They actually gave my bf a new SIM card when his wasn't able to be read for whatever reason. Their not even supposed to be doing that and they did.

Did you perhaps mean a media card? CDMA phones don't use SIM cards.

Posted from my CrackBerry at wapforums.crackberry.com

[0pusX]

Tony,

Maybe you havent had the same positive response from CS as I did because, just like this post, you start right off the bat with a negative attitude when you contact them.