Terrible Customer Service

[ltrujillo44]

Sprint Reps are horrible. Some are nice, knowledgable, and genuinely want to help. But most are ghetto children who will lie and transfer you or just terminate the call. I had a Supervisor actually lie to me last night. He told me he was calling a local store and spoke to the manager to line everything up for my visit. I called the store immediatley after hanging up with the rep. Turns out that the manager I was supposed to speak to doesnt exist and the real manager did not speak to a the supervisor. Whats worse, is this store is about 45 min away and I would have wasted my time and fuel if I had not followed up. With AT&T and T-Mobile merging, they cannot afford to have their first line treat paying customers this way.

[lax42]

Yea there's always a couple fools everywhere. I haven't (thankfully) had to deal with someone like that. I always have received great service

Posted from my CrackBerry at wapforums.crackberry.com

[meistro]

There are going to be hit and miss reps where ever you go. That is why i usually go into the store if i have problems.

[opskmallory]

In recent years I have had few occasions to call customer care. My bill has been straightforward with no problems or misc/random charges. But the couple of times I have called (usually device related), they have always been friendly, helpful, and informed. One or two have had to escelate the call, but it's usually been resolved quickly thereafter.

Sorry you've had bad luck. I think Sprint is great. Nearly 10 years of service, and still no inclination to go anywhere.