Sprint Blackberry Tour 9630 rebooting randomly

[ajonesma]

So I have a BB tour 9630, and whenever I click to change my picture in BBM or Ubertwitter it always reboots itself. Its only when im changing my profile pictures in certain apps. Does anyone know why?

[ajonesma]

So i took the phone to the Sprint store yesterday and they reset it and everything and said that if it continues to do this to bring it back and swap it out for a new one, which once I got home it started rebooting randomly again.......I'll be at the store again today or tomorrow

[John Quest]

Originally Posted by ajonesma

So I have a BB tour 9630, and whenever I click to change my picture in BBM or Ubertwitter it always reboots itself. Its only when im changing my profile pictures in certain apps. Does anyone know why?

Hmmm, mine is doing the random reboot as well. Whenever I change my background pic, or change my theme. Sometimes when I access my picture gallery, it will reboot as well.

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[chunligirl]

are u running .1030?

[CranBerry413]

That is an interesting conundrum. I would recommend an OS update. But I am by no means an "Expert". Though I have had the Tour I'm using since 2008.

Hahahaha...seriously Sprint: New Phone Now!

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[thecoach]

Same thing for me lately - my Tour does a random reboot at least once per day.

[noized77]

I had the exact same issue. Usually when I'm changing something using the blackberry button. This happened with .1030 OS. I downgraded all the way back to .624, the last stable OS and since then, I've never had any issue with reboot of any kind. If you rule out the battery, then try downgrading to an earlier OS.

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