$10 new fee for replacing a broken Blackberry!!!!

eBoyDog · Thread Author #1 02-11-2011, 09:41 PM

I have been a supporter of Sprint for some time but I'm slowly losing my zeal.

Honestly I PO'ed!

My son broke his 8330 Blackberry so I found another on eBay to try to fix it (busted LCD and keyboard) Almost got it working but now I'm having a problem with it's battery.

Today I bought the wife a upgrade, she wanted a EVO so I surprised her and upgraded her Tour for a nice new white EVO, OK I knew it was going to have the $10 fee that while I don't like like it, I agreed to pay, No Problem!

Been working on the son's 8330 all week so tonight I called Sprint to see about transforming the wife old Tour to my son's number only to find that I will be paying an extra $10 for it too thanks to the new embezzlement fee that Sprint is charging for ALL "smartphones".

For a 9630 Tour that was doing it's normal rebooting, lockups everytime the camera was accessesd, at least 4 hours ago without a $10 extra fee will now cost me an extra $10 to enjoy such, seems like a BARGIN to me!!! (NOT!!) This is the same 9360 Tour that has been replaced 3 times under warrenty due to it's "problems" and the last time they wouldn't replace it with anything better like a 9650 so they changed to wife's number to primary so that it would be elgilble for upgrade WHICH come April, that's going away since I silver premier member not a GOLD which was one reason I upgraded today!!!!!

I refused to do it and the customer service rep told me that the only way they waive the new $10 a month fee is if there is a insurance claim replacement otherwise there is nothing they can do.

Despite my love of the EVO, right now I'm ready to take the wife's new EVO back and take my 5 lines to AT&T, they have Androids too not to mention iPhone which what the wife wanted in the first place.

Sprint, if your listening (which I doubt you are) This $10 fee business is going to ruin everything good you have done in the last couple of years, I really thought Sprint was making a come back until now.

Ok, I'm done ranting, I return you now to your higher priced monthly service plans.

6157 · #2 02-11-2011, 10:57 PM

Where have you been for the last 2 months? This was announced in December.

Even with these new customer-screwing policies, they've got a long way to go to get to AT&T and Verizon heights, so thats something you should keep in mind and I'm a 12 year Verizon customer.

Rather than think Sprint is just thinking 'how can we screw the customer more, these fees, these fees and these fees', I'd rather think they've hired some sharp sales guy who thought "Well if Verizon and AT&T can get away with outrageous hidden fees, why can't we?" At least I can respect the supply and demand aspect of that.

TERRY_BUTLER · #3 02-11-2011, 11:01 PM

Really,no matter where u go,they all r gonna do something to p us off.Let's b real,that 10 dollars is not gonna make u or beark u.Just go ahead and pay and keep ur head up.Its like tryin to find a perfect church,there r none!! I pray this helps u-God Bless!!

Posted from my CrackBerry at wapforums.crackberry.com

6157 · #4 02-11-2011, 11:46 PM

Quote:

Originally Posted by TERRY_BUTLER

Really,no matter where u go,they all r gonna do something to p us off.Let's b real,that 10 dollars is not gonna make u or beark u.Just go ahead and pay and keep ur head up.Its like tryin to find a perfect church,there r none!! I pray this helps u-God Bless!!

Posted from my CrackBerry at wapforums.crackberry.com

This is precisely the wrong attitude to have. It's not about what might break you. Where does it stop? 10 bucks for a phone swap, 10 bucks for premium data, 1.99 to text on a cloudy day but only 49 cents to text on a sunny day. You may be able to afford the 10 bucks but what are you going to do when your plan doubles or maybe even triples? If you don't think it could happen, you should do some research and look at what has increased and what has decreased when it comes to mobile phone plans in the last ten years. I'll give you a hint. Price has increased and minutes have decreased. That should give you an idea where we're headed.

But as I've said before, people are so desperate for the latest and greatest technology, they don't even think about what they pay for the actual service.

dakid2k6 · #5 02-11-2011, 11:53 PM

Agreed here with 61 Sucks big time that they have these fees but hey what can we do. For me I just came back to sprint after 3 years away. Tried att tmo and verizon in that time none helped me better than sprint so I went back. Wrong time I came back should of did it on the last day before the fees were added but now I have the $10 fee.

Posted from my CrackBerry at wapforums.crackberry.com

eBoyDog · Thread Author #6 02-12-2011, 12:17 AM

Quote:

Originally Posted by TERRY_BUTLER

Really,no matter where u go,they all r gonna do something to p us off.Let's b real,that 10 dollars is not gonna make u or beark u.Just go ahead and pay and keep ur head up.Its like tryin to find a perfect church,there r none!! I pray this helps u-God Bless!!

Posted from my CrackBerry at wapforums.crackberry.com

Your misuse of the English language makes kittens cry....

If Sprint wants to bring a premium device on the market like the new 4G devices then that's their right to charge an addtional fee. Personally I feel that the EVO is worthy of an extra $10 a month.

Problem is that replacing a broken 8330 Blackberry for a 9630 that doesn't work as well is not a valid reason to charge an extra $10 a month esp when 8 hours ago it was not subject to this charge and the only reason I have this extra device is because I bought a new EVO and replaced the 9630, I wasn't asking to add a line, I didn't buy a new 9630.

Bigger problem is that Sprint doesn't have that much consumer confidence and this hurts them, one of the biggest attractions for new subscribers to Sprint has been their pricing plans but such is no longer the case. They raised their rates to match other carriers and honestly, they can not compete against the big two (AT&T or Verizon) and be able to survive.

If $10 was a big deal, I wouldn't be with Sprint but I have 3 EVO's with Sprint so that's $30 not to mention my other lines which include a busted 8330, I upgraded another line today because of their change coming April were my primary line will not elgible for upgrade so it's either do it now for not be elgilble for 8 months.

If those $10 fees were no big deal then I would be with AT&T or Verizon and could have a touchscreen Blackberry or a iPhone. What does Sprint offer new this week? A silly dual screen android phone that won't work on their 4G network.

Why is Sprint making a watered down Android wanna be tablet when they have the Playbook ready to roll out? Sprint has no direction, no goals, no marketing plan, they are like a young child who hasn't been taking their ADD meds.

papped · #7 02-12-2011, 12:21 AM

The $10 fee for an esn swap is shady, and a new tactic for Sprint...

ANY previous year a contract renewal or new contract would have been required... This is somewhat sketchy.

Granted, there's nothing you can do so either you stick it out or switch.

6157 · #8 02-12-2011, 12:36 AM

Quote:

Originally Posted by dakid2k6

Agreed here with 61 Sucks big time that they have these fees but hey what can we do. For me I just came back to sprint after 3 years away. Tried att tmo and verizon in that time none helped me better than sprint so I went back. Wrong time I came back should of did it on the last day before the fees were added but now I have the $10 fee.

Posted from my CrackBerry at wapforums.crackberry.com

And I in turn will agree with you. Having a cell phone is just a part of society now and to a further degree it's a must have in business, so most of us are hit twice for it. The unfortunate part for me is texting is becoming very prevalent in business and I do not have an unlimited texting plan and I simply refuse to pay an outrageous 20 dollars for unlimited with Verizon. Unlimited texting was part of the lure of switching to Sprint but as we've gone over many times with the fee hikes and possible future fees, it's simply not viable economically.

6157 · #9 02-12-2011, 12:38 AM

Quote:

Originally Posted by papped

The $10 fee for an esn swap is shady, and a new tactic for Sprint...

ANY previous year a contract renewal or new contract would have been required... This is somewhat sketchy.

Granted, there's nothing you can do so either you stick it out or switch.

Charging a fee to swap a phone thats under warranty or has a legitimate fault to it or anything along that manner is beyond shady. Thats bordering on fraud.

computertekguy · #10 02-12-2011, 09:08 AM

It's not a fee and they are not charging you to swap your blackberry. It's a required add-on for smart phone service.

Yea it sucks, employee plans aren't even grandfathered in. They changed the day this was enforced. Consumers consider yourself lucky.

And how many threads do we need for this one topic!

MissJennell · #11 02-12-2011, 12:05 PM

It sucks but it is what it is. All the companies have ways they nickle and dime you. For me and where I live and travel Sprint is the best best service and value. Verizon is the only other viable option and I would spend $100 more a month for their service. Even with the $10 fee added to all my lines. So before you freak out and switch. Maybe sit down rationally and figure out what a comparable plan would cost you on ATT. Plus add in the price of new phones and etf's. Is it cheaper to pay the $10 for the remainder of the contract for your kids line? Or is it cheaper to switch? That would suck to switch out of haste and then it cost more. We all need to do what works best for us. That is the good thing about options!

mustangboy88 · #12 02-12-2011, 12:15 PM

Agreed

This sounds like a decision based on impulse. You really have to consider that if you switch and throw all that money down on new devices, how long until you recover that extra $10/month? If you were to pay out $400 on new devices, that is almost 4 yrs of paying an extra $10/month. I understand your frustration. We bought our daughter the Style mid January just to give it to her today for her birthday, so we would dodge the extra charge.

And why not VZW? They will have the iPhone and they have a better selection of Android phones at this moment. VZW and ATT are almost identical in plans. And you would at least have unlimited data for the iPhone in that case.

But I would really consider the full picture. It's frustrating, I agree.

TERRY_BUTLER · #13 02-12-2011, 12:46 PM

Quote:

Originally Posted by eBoyDog

Your misuse of the English language makes kittens cry....

If Sprint wants to bring a premium device on the market like the new 4G devices then that's their right to charge an addtional fee. Personally I feel that the EVO is worthy of an extra $10 a month.

Problem is that replacing a broken 8330 Blackberry for a 9630 that doesn't work as well is not a valid reason to charge an extra $10 a month esp when 8 hours ago it was not subject to this charge and the only reason I have this extra device is because I bought a new EVO and replaced the 9630, I wasn't asking to add a line, I didn't buy a new 9630.

Bigger problem is that Sprint doesn't have that much consumer confidence and this hurts them, one of the biggest attractions for new subscribers to Sprint has been their pricing plans but such is no longer the case. They raised their rates to match other carriers and honestly, they can not compete against the big two (AT&T or Verizon) and be able to survive.

If $10 was a big deal, I wouldn't be with Sprint but I have 3 EVO's with Sprint so that's $30 not to mention my other lines which include a busted 8330, I upgraded another line today because of their change coming April were my primary line will not elgible for upgrade so it's either do it now for not be elgilble for 8 months.

If those $10 fees were no big deal then I would be with AT&T or Verizon and could have a touchscreen Blackberry or a iPhone. What does Sprint offer new this week? A silly dual screen android phone that won't work on their 4G network.

Why is Sprint making a watered down Android wanna be tablet when they have the Playbook ready to roll out? Sprint has no direction, no goals, no marketing plan, they are like a young child who hasn't been taking their ADD meds.

I aim 2 plz!! Lol!!!

Posted from my CrackBerry at wapforums.crackberry.com

cheech4 · #14 02-12-2011, 12:57 PM

you know it does suck. But Sprint is making some serious moves on the network with combining all 3 technologies so we get better coverage, better data and better service overall. It takes money to increase coverage and service. This 10 dollar fee although we all hate it Sprint is still cheaper and has more feature per Buck than the 2 other major carriers.

6157 · #15 02-12-2011, 05:15 PM

Quote:

Originally Posted by computertekguy

It's not a fee and they are not charging you to swap your blackberry. It's a required add-on for smart phone service.

Not according to a majority of Sprint posters here. There's a fee for smart phone service AND a fee when you exchange a phone that is not an insurance swap.

Quote:

Originally Posted by computertekguy

Consumers consider yourself lucky.

OH WOWIE ZOWIE, can you guys charge me 20 bucks then? I'M SO LUCKY. HERE JUST TAKE MY WALLET!

That's the kind of arrogance I expect from Verizon.