Why is Sprint Sales Personnel doing this???

**Fascade518** · 04-15-2012, 04:51 PM

Sprint sales personnel are spreading bad vibes/rumors about Blackberry products..and...why? It is bad enough that when I was interested in getting my Playbook last August (in 2011) they only had 16 GB...and nothing good to say about it...I wound up going to another distributor to get the 32 GB version of it...and found my self loving it...now I have a friend of mines going after the Blackberry Bold with touch screen...and their sales personnel is discouraging my friend from getting the Bold trying to sell her an Android product....shouldn't that be the customer's choice?? They should be showing the advantages of the products not showing their personal views of what they have, or friend's own!! I am a Blackberry loyalist from day one...I doubt that will change anytime too soon... Thanks for reading this drivel folks but I just had to vent somewhere.

**araskin** · 04-15-2012, 06:46 PM

I hear your frustration. I also don't see why ALL the carriers are doing this? What has RIM done to them?

**dangerousfen** · 04-15-2012, 06:53 PM

It's all down to the commission they get for selling certain products over others. Obviously, someone upstairs is pulling the strings.

Sent from my old faithful BlackBerry 9700 using Tapatalk

**anthogag** · 04-15-2012, 07:20 PM

OP, you're 100% correct. The salesperson should be happy to sell her the Bold

When I bought my 9810 in a carrier store I clearly said I'll take the 9810 and still the salesperson started to tell me about battery pulls and freezes with BlackBerrys

And I'm really happy with my 9810. It's a great phone. No battery pulls, no freezes, nothing...

**Blkacesvf41** · 04-15-2012, 07:25 PM

Carriers are in the business of selling you data packages and BBs have proven to be good at reducing data usage. Also, some of RIM's technologies, such as bridge, work in favor of consumers and not the carriers.

**Mystic205** · 04-16-2012, 09:15 AM

irrelevant.. sprint has either data in on, or data is off packages.. for your theory to work, Sprint would ONLY be selling BB

Originally Posted by Blkacesvf41

Carriers are in the business of selling you data packages and BBs have proven to be good at reducing data usage. Also, some of RIM's technologies, such as bridge, work in favor of consumers and not the carriers.

**Deathcommand** · 04-16-2012, 09:18 AM

When I tried to ask if any 9930's were in stock(They weren't) they recommended the 9650.

-__-

**Mystic205** · 04-16-2012, 09:27 AM

a) Salepeople push things that sell. Android phones are selling better than either ios or BB

b) the majority of users are (now) replacing touchscreen phones...and so less likely to desire a keyboard.

c) If you are to promote a blackberry then you will need to spend more time explaining what it cannot do, than what it can.

d) there is absolutely zero shock/awe/wow factor in a BB.. the 9930 is the worlds finest "so what" phone...

And yes, I have a 9930, but i understand why 92% of smartphone purchasers dont buy BB.

**ZMc1834** · 04-16-2012, 10:02 AM

Originally Posted by mystic205

a) Salepeople push things that sell. Android phones are selling better than either ios or BB

b) the majority of users are (now) replacing touchscreen phones...and so less likely to desire a keyboard.

c) If you are to promote a blackberry then you will need to spend more time explaining what it cannot do, than what it can.

d) there is absolutely zero shock/awe/wow factor in a BB.. the 9930 is the worlds finest "so what" phone...

And yes, I have a 9930, but i understand why 92% of smartphone purchasers dont buy BB.

I understand that Android's and iPhone's are the "thing" to have currently, but the OP references specifically that the friend was asking about the Bold and the salesman was discouraging the purchase and trying to push elsewhere.

I understand that a lot of people want iPhone's and/or Android's, but if someone specifically requests info about a BB then the salesperson should give them information about the phone and not just try to push them in a different OS direction.

**kg4icg** · 04-16-2012, 03:32 PM

Sometimes when the store is crap. Just hop online and order the phone that way.

By the way, was it a corporate store or a partner store. Usually the corporate Sprint stores goes by what the customer wants because at the end of each sale that a corporate store does, the customer rates the purchase experience. Partner stores and 3rd part sales don't go thru that.

**mzceetee** · 04-19-2012, 10:32 AM

The Sprint store is the same way where I live- .. agree with Kg4icg-go online and order,no need to deal with a sale's person.

**Fascade518** · 04-19-2012, 06:58 PM

Thank you all so much for your incredible feedback on this really frustrating matter on a really fine product...for me! Your responses really have open my eyes on how the playing field of "cheating" for revenues have changed dramatically with the heightened competition from Android, Iphone, and Web OS...I hope that BlackBerry in due time, and given opportunities return to the fore front that it once had....SOON!

**mnm2012** · 04-19-2012, 10:23 PM

Sprint sales associate do not make more money selling an iPhone over a blackberry same amount of commission.

Blackberries IMO this is MY OPINION blackberries come back more frequently then most other phones. Constant rebooting, White screen of death, poor battery life....or maybe its sprint customers. I sell what the customers want, but returns and exchanges take away from my commission, and I have to make a living to, so, I WILL sell what I know will work and will be right for the customer.

I have no preference for what phone I sell, but like I said I will sell the phone I think is right for the customer. I think customers come in and just want a phone based off opinion and it isnt the right for them.

**stackberry369** · 04-20-2012, 10:32 AM

What YOU think is right is irrelevant.

**mnm2012** · 04-20-2012, 12:45 PM

Originally Posted by stackberry369

What YOU think is right is irrelevant.

what I think is right is RELEVANT.

Im not trying to start something. People dont always know what they need or want. IF a customer comes in asking for a specific phone then they know about it. If a customer comes in and says they want a BLACKBERRY but god forbid they start playing with an iPhone or Android phone it seen as being a traitor to blackberry. I will sell what they want but if they are relying on me for an opinion which MOST do then I will give it to them.

So yes my opinion is relevant, yes im going to steer them to a phone that is more suited for their lifestyle and if that is an iPhone or Android I WILL SELL THEM and gladly take that blackberry off there hands.

**9of13** · 04-20-2012, 12:53 PM

i have the opposite experience here in NYC with Sprint. Whether i go to the one in Lower Manhattan by Fulton St, the one on 14th St near 6th Ave, and even the one near my job in Greenwich Village, they always seem to show no bias. theres always BBs on display. When i went to the Village one the other day to pay my bill, they were about to try and sell me a 9930 because "it goes great with my PlayBook". I think that when it comes to Sprint in particular, any 'bias' as those here have put it so often (BestBuy, staples, Verizon, etc) seems to be according to the individual salesperson who probably prefers an Android personally.

**mrrsquared79** · 04-20-2012, 04:18 PM

Originally Posted by kg4icg

Sometimes when the store is crap. Just hop online and order the phone that way.

By the way, was it a corporate store or a partner store. Usually the corporate Sprint stores goes by what the customer wants because at the end of each sale that a corporate store does, the customer rates the purchase experience. Partner stores and 3rd part sales don't go thru that.

Where you at? I started many years ago at FULA then SNAR then on to ONTR as a DG Agent...

**geoffsdad** · 04-27-2012, 04:13 PM

In the last month, I have visited two Sprint stores to have a battery checked. Both times I was treated like an for owning a blackberry. The store manager at one location went off on a rant about how much he hates BB hardware and the OS. He wasn't attacking me, but I found it to be very inconsiderate. The second time, the sales associate couldn't answer a question about blackberry and pretty much chalked it up to it is blackberry's fault because they suck.

**bigbmc26** · 04-28-2012, 07:48 PM

Originally Posted by geoffsdad

In the last month, I have visited two Sprint stores to have a battery checked. Both times I was treated like an for owning a blackberry. The store manager at one location went off on a rant about how much he hates BB hardware and the OS. He wasn't attacking me, but I found it to be very inconsiderate. The second time, the sales associate couldn't answer a question about blackberry and pretty much chalked it up to it is blackberry's fault because they suck.

That seems to be the usual for most sales reps at all retail locations nowadays. Pretty sad and very unprofessional.

**MissJennell#IM** · 05-02-2012, 10:41 PM

Originally Posted by kg4icg

Sometimes when the store is crap. Just hop online and order the phone that way.

By the way, was it a corporate store or a partner store. Usually the corporate Sprint stores goes by what the customer wants because at the end of each sale that a corporate store does, the customer rates the purchase experience. Partner stores and 3rd part sales don't go thru that.

3rd party sprint stores have to go thru the same sprint survey that corp employees go thru. I work at one.

**RJB55** · 05-03-2012, 11:21 PM

Not a Sprint store but I did get a lot of grief from a Sprint support tech over the phone after I mentioned I was seriously considering a 9930. I'd called regarding lousy cell service at my home, they did send an Airave free of charge with no monthly - kudos for that, and asked if a BB would work with it. He then went on and on with a story about buying his 16 year old daughter a BB and how her life was ruined until he got her an iphone. He clearly wasn't a BB fan. Nice, like I want to play angry birds or whatever it's called.... sheesh..