07-30-09 10:13 AM
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  1. iCandi's Avatar
    so i sent them an email today telling them that id like to upgrade early because my pearl is a POS, and it freezes and i cant get phone calls cuz the phone acts up etc. and all i get is i can get an upgrade in november blah blah blah---

    ugh.

    this pearl is useless!!!
    07-28-09 03:47 PM
  2. ridesno159's Avatar
    Just calling them until you get someone who will help you. If your phone is such a POS then they should help you out.
    07-28-09 04:00 PM
  3. lawless_pc's Avatar
    The pearl was the first blackberry I owned...I sent it back after a week, so I feel your pain. My sister is in the same boat as you. The pearl is a nice start for Blackberry devices, but leaves you wanting so much more. Did you talk to retentions??? It doesn't always work, but if your contract is up in November I'm sure they will be willing to work with you...if not, then things have drastically changed. Good Luck!
    07-28-09 04:01 PM
  4. coolguy78240's Avatar
    try craigslist, thats where i got my last phone cause i did not get anywhere with sprint.
    07-28-09 04:06 PM
  5. 12MaNy's Avatar
    Call retentions and threaten to leave. I bet you'll get your upgrade then.
    07-28-09 04:10 PM
  6. iCandi's Avatar
    i have generally had really good luck with sending emails. yeaw the pearl is my first BB and i almost bought a curve like 2 or 3 weeks ago but i heard the tour was coming out and its a world phone ( im goin to germany in a few months etc. ) whatevver.


    i dont know why there not being so nice,
    07-28-09 04:13 PM
  7. princess_t's Avatar
    Have you complained about your pearl before? Or just like the million others now when sprint has back to back new devices I am sure. You have 30 days to return your unliked unwanted device. Manufacturer warranty for defects is 1 year. You want to be on the now network, then use your device until your upgrade is available to use.
    07-28-09 04:41 PM
  8. iCandi's Avatar
    Have you complained about your pearl before? Or just like the million others now when sprint has back to back new devices I am sure. You have 30 days to return your unliked unwanted device. Manufacturer warranty for defects is 1 year. You want to be on the now network, then use your device until your upgrade is available to use.
    yes. i have. ive had this piece of work since may of last year. and like i stated before i was going to buy a curve outright...but then i heard of the tour coming..obviously a no brainer to wait for it.but my phone is really on its last leg.
    07-28-09 04:51 PM
  9. boomhower1820's Avatar
    Why does everyone think that they deserve a brand new just released phone when their year old phone is giving them issues? If you have insurance get another Pearl from Assurion. If not fork out the money for another phone. You signed a contract and should live up to it, Sprint doesn't owe you a thing. Its not their fault the phone is dying, they didn't build it.
    07-28-09 05:14 PM
  10. iCandi's Avatar
    cuz the pearl is a POS. i dont want to replace one pos with another pos. duh.
    07-28-09 05:16 PM
  11. avacomputers's Avatar
    Why does everyone think that they deserve a brand new just released phone when their year old phone is giving them issues? If you have insurance get another Pearl from Assurion. If not fork out the money for another phone. You signed a contract and should live up to it, Sprint doesn't owe you a thing. Its not their fault the phone is dying, they didn't build it.
    So true. Everyone and the parents think they should get a free tour. These companies are in business to turn a profit, not give away the latest and greatest (or the not so great). If your conversation with sprint was anything like your Original Post, you won't get much from them. Be polite, respectful and maybe they will give you an early upgrade.
    07-28-09 05:19 PM
  12. ERDude's Avatar
    cuz the pearl is a POS. i dont want to replace one pos with another pos. duh.
    As I see it you have 2 choices.

    1. File an insurance claim, get a replacement Pearl and wait for your upgrade in November.

    2. Purchase a Tour for full price.
    07-28-09 07:12 PM
  13. boomhower1820's Avatar
    cuz the pearl is a POS. i dont want to replace one pos with another pos. duh.
    With such an intelligent and thought out reply I can't imagine why Sprint won't bow down to your demands and next day ship you a $500 phone to replace your phone.

    If your Pearl is such a piece of junk after a year and a half why would you want to buy another phone from the same manufacturer. I could buy your argument a bit more if you wanted to get a phone from another manufacturer because you were so disappointed with the durability of RIM's products. Just admit that you want a new phone because its the hot new thing and move on.

    They base the price of their phones on the customer fulfilling a two year contract. If you don't fulfill it they don't make their money. They don't make money they don't fulfill share holder expectations and people lose their jobs. You need to grow up and learn how the world operates.
    07-28-09 08:20 PM
  14. LonerATO's Avatar
    With such an intelligent and thought out reply I can't imagine why Sprint won't bow down to your demands and next day ship you a $500 phone to replace your phone.

    If your Pearl is such a piece of junk after a year and a half why would you want to buy another phone from the same manufacturer. I could buy your argument a bit more if you wanted to get a phone from another manufacturer because you were so disappointed with the durability of RIM's products. Just admit that you want a new phone because its the hot new thing and move on.

    They base the price of their phones on the customer fulfilling a two year contract. If you don't fulfill it they don't make their money. They don't make money they don't fulfill share holder expectations and people lose their jobs. You need to grow up and learn how the world operates.
    I agree with you 100%. I love how people feel that they deserve all these free phones and instant upgrades. I thought that was only the Apple crowd these days
    07-28-09 08:39 PM
  15. ace587's Avatar
    cuz the pearl is a POS. i dont want to replace one pos with another pos. duh.
    hahaha, at first i was willing to help you, but not anymore. A free Tour? dream on buddy.
    07-28-09 08:43 PM
  16. LonerATO's Avatar
    hahaha, at first i was willing to help you, but not anymore. A free Tour? dream on buddy.
    I have seen Sprint bend over and give customers new phones after breaking ones they have had after only 4 months
    07-28-09 08:46 PM
  17. iCandi's Avatar
    hahaha, at first i was willing to help you, but not anymore. A free Tour? dream on buddy.
    never said i wanted it for free.

    other than the memory leaks which cause a large percentage of the problems im having-- so having them replace it with a phone that has memory leaks kinda puts me back to where i am. other than that the phone is alright.

    the phone was fine until i just stopped recieving phone calls all together cuz when the backlight turns off it takes so *********** long to get the hourglass off the screen, that it wont take the calls.

    i plan on extending my contract so its not like some people who say *oooooh im gonna run away to verizon or att or whoever else is out there because you wont give me what i want***---im saying give me the upgrade early and that be that.

    i mean some of the stuff ive seen ppl do and manipulate sprint for is just unbelievable. im peanuts compared to them....ive been a customer with them forever.
    07-28-09 09:51 PM
  18. boomhower1820's Avatar
    So them being really wrong makes it OK for you to be a little wrong? Wait a couple months, fulfill the contract and get a new phone. This has absolutely nothing to do with Sprint. Your issue should be with RIM.

    The good news? By the time your contract roles around you should be able to pick up a new in box Tour on ebay for right at $200 so you can save your upgrade for whatever comes out next year.

    I have been through your situation many many times. When I am partially through a contract I hit up ebay and buy a new or new to me phone to get me through until my upgrade. To me, I can't try and screw one company for the faults of another.
    07-28-09 10:03 PM
  19. iCandi's Avatar
    i dont buy phones off ebay just for the fact that ppl could send you a box of rocks and they can run w/ your money

    meh ill wait. who knows maybe the next phoen that comes out can make my migranes go away lmao
    07-28-09 10:08 PM
  20. lbulluck's Avatar
    Glad im not the one complaining....Honestly if you didn't replace your phone in the first place with the manufacturers warranty they don't care. Right now they are saying they will replace my curve with a tour ONLY because i have been exchanging my phones out with no complaint. It is a device it does have defects. so, IMO i would lose the attitude and maybe exchange it and see how it works first and then be patient. You don't write a letter for your first phone. Are you serious. Seriously this isn't something they WANT to do its what they have to do in order to keep business. That's for LOYAL customers....
    07-28-09 10:29 PM
  21. iCandi's Avatar
    huh?

    ive been a customer for 10+ years.
    07-28-09 10:38 PM
  22. lbulluck's Avatar
    i dont buy phones off ebay just for the fact that ppl could send you a box of rocks and they can run w/ your money

    meh ill wait. who knows maybe the next phoen that comes out can make my migranes go away lmao
    you shouldnt have to worry about that, paypal backs you up in that department. PLUS you dont just buy from anyone
    07-28-09 10:39 PM
  23. lbulluck's Avatar
    huh?

    ive been a customer for 10+ years.
    No im not saying your not a loyal customer but you do have to show that you have been trying to work with it and them.
    07-28-09 10:40 PM
  24. aleano75's Avatar
    So true. Everyone and the parents think they should get a free tour. These companies are in business to turn a profit, not give away the latest and greatest (or the not so great). If your conversation with sprint was anything like your Original Post, you won't get much from them. Be polite, respectful and maybe they will give you an early upgrade.
    As I see it you have 2 choices.

    1. File an insurance claim, get a replacement Pearl and wait for your upgrade in November.

    2. Purchase a Tour for full price.
    I agree with you 100%. I love how people feel that they deserve all these free phones and instant upgrades. I thought that was only the Apple crowd these days
    Well said all!!!
    07-28-09 10:42 PM
  25. rallyhammer's Avatar
    you must not have a way with people.. I've gone from Instinct to Rant back to Instinct finally to Curve without ever paying retail or renewing my contract.
    07-28-09 10:49 PM
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