Sprint Navigation Update wont install - can't find url

**estroh** · 09-14-2011, 12:29 PM

I get a message when trying to start Sprint Navigation for Blackberry that an update is available, but when I click on it it says can't find url. I even tried uninstalling and reinstalling software. Doesd anyone have the url or new files?

**KenjiatTeleNav** · 09-14-2011, 01:09 PM

Hi,

My name is Kenji and I work for TeleNav, the company that powers Sprint Navigation. Sorry about the problems. Can you copy and paste this URL into your phone's web browser? h t t p : / / ota .telenav .com / sn / nav (REMOVE SPACES)

A download should begin and you should be able to install Sprint Navigation on your phone. Please let me know if this helps! If you still have trouble, please let me know by emailing me at kenjio at telenav.com.

Thanks!
Kenji

**Jandrsn36** · 09-14-2011, 01:50 PM

KenjiO, I used that link and my phone wasn't listed. Is Telenav going to do an update for the bold 9930?

**estroh** · 09-15-2011, 12:43 PM

I emailed you back - It has the most modern Blackberry phone listed was 9630 - I use a Blackberry Style 9670. There are many new Blackberrys that I also did not see listed there.

Thank you for responding and forwading it on in your company. PLease let me know what you find.

Originally Posted by KenjiO

Hi,

My name is Kenji and I work for TeleNav, the company that powers Sprint Navigation. Sorry about the problems. Can you copy and paste this URL into your phone's web browser? h t t p : / / ota .telenav .com / sn / nav (REMOVE SPACES)

A download should begin and you should be able to install Sprint Navigation on your phone. Please let me know if this helps! If you still have trouble, please let me know by emailing me at kenjio at telenav.com.

Thanks!
Kenji

**estroh** · 09-16-2011, 01:39 PM

Have been on the phone after escalating (thanks for providing the ticket number).

Has been a backend problem, they said mark it don't remind me again to upgrade.