12-18-09 01:15 AM
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  1. HollyDolly's Avatar
    I suddenly can't connect to the internet, Facebook app, send texts, receive emails, etc. BBerry keeps saying data service is not available, though my phone reads 1EX and has 3 bars. I can make phone calls, though.

    I tried to call Sprint but they're closed (it's after midnight).

    I also tried battery pull several times, etc. but no luck

    What's going on? Anyone else having this issue right now?
    10-18-09 03:21 AM
  2. chiwo's Avatar
    Me too!! I have full bar EVDO signal strength but data is not working at all
    10-18-09 04:02 AM
  3. HollyDolly's Avatar
    I just tried to go to their website and after trying to log in to my account, this pops up:

    My Sprint is Temporarily Unavailable

    We're working to add features and functionality to My Sprint so that we can continue to bring you a great self-service experience. The website will be back online soon. During this time you can still manage your account by calling us or using your phone's internet browser.


    What the....
    10-18-09 04:10 AM
  4. RIMFanatic84's Avatar
    My data is working fine here in the NYC/NJ area. No issues at all.
    10-18-09 05:21 AM
  5. SammyB's Avatar
    I've had similar problems all day yesterday. Messages would come through sporadically.
    10-18-09 06:11 AM
  6. Zookeeper29's Avatar
    Started this morning about 4 am, no internet!
    10-18-09 06:21 AM
  7. cougar3219's Avatar
    Hi, I have sprint/nextel and my service has NOT gone down. let me know why it flopped when ya find out. seems pretty strange
    10-18-09 06:44 AM
  8. Nsdoubleh's Avatar
    I have sprint and im in NY and my internet, aim, msn, facebook, everything went down, and i cant even recieve texts or emails!!! what is going on here.
    10-18-09 07:08 AM
  9. RIMFanatic84's Avatar
    Yep, earlier all my stuff was good to go, Now i'm experiencing the data loss like everyone else.
    10-18-09 07:12 AM
  10. berryfit's Avatar
    Started this morning about 4 am, no internet!
    The real question is, What the heck are you doing up at 4am? lol.

    Someone else from sprint had a post here a little while ago about BIS being down....he's in Michigan I think. Looks like sparatic Sprint outages or updates going on.

    Then again, maybe you guys are up too early on a sunday morning and the Sprint employees just wanna mess with your heads! lol.
    10-18-09 07:13 AM
  11. Nsdoubleh's Avatar
    ok so i called sprint, and while on the phone with them, 3 more similar calls came in. they decided it would be best to write up a ticket, work on the problem and call me back in 2-4 hrs. so please call ppl, she said the more ppl call the more tickets will be written and the faster it will be addressed!
    10-18-09 08:02 AM
  12. japerry's Avatar
    Sprint itself doesn't appear to be down because I can make phone calls and do SMS. But BIS seems to be down. I can't send/receive email or do any internet related functions. I'm in the Houston TX area.
    10-18-09 08:06 AM
  13. jlsparks's Avatar
    BIS is fine in Kentucky on VZW.
    10-18-09 08:08 AM
  14. Henryishenry's Avatar
    ive been down scince 7:30 a.m on long Island NY
    10-18-09 08:12 AM
  15. j.p.hatfield's Avatar
    BIS outage in philly too...updates coming thru
    10-18-09 08:20 AM
  16. dchawk81's Avatar
    I had random oddness with my signal strength and type for a bit last night but it seems fine now. We had some rain so maybe a squirrel slipped, fell, shorted a line and got turned into charcoal.

    Posted from my CrackBerry at wapforums.crackberry.com
    10-18-09 08:27 AM
  17. Want2BBBUser's Avatar
    I'm in Oklahoma, and no data this morning. BB showing 1XEV, but not getting any email or internet. Texting works.
    10-18-09 08:34 AM
  18. dstar2002's Avatar
    all is well in CT
    10-18-09 08:35 AM
  19. japerry's Avatar
    I wonder if it's just Sprint or if other carriers are affected?
    10-18-09 08:38 AM
  20. HollyDolly's Avatar
    It's 6:40 a.m. here in Los Angeles, and I still have no data. It's been down since 11 p.m. last night, PST. No internet, no data, nada. I still can make phone calls, though.

    Why doesn't Sprint have an online bulletin to post outages and such? Oh, I know: because that would actually make sense. So frustrating. And, for some reason I thought they had 24-hour customer service...and nope. If your service goes down and it's after 10 p.m., you're SOL.

    ETA: Actually, they seem to have an outage board..or at least, a service update one: https://www.sprint.net/maint_view.php

    Not that it says ANYTHING about the current outage...
    Last edited by HollyDay; 10-18-09 at 08:51 AM.
    10-18-09 08:42 AM
  21. chrisgraz's Avatar
    strange... no emails, no internet browser, Weatherbug wont connect... however, texts work fine as does Mini Opera... no idea why MO works but the BB browser doesn't... I'm in the Boston area...
    10-18-09 08:46 AM
  22. HollyDolly's Avatar
    Well, at least it seems it's affecting a bunch of us that are posting here from all over the country.

    I'm trying everything on my end to make it work, including registering and resending service books. But nope, nothing happened. Nothing came through.
    10-18-09 08:49 AM
  23. rachel0179's Avatar
    In wisconsin

    I have 1XEV
    my bbweather is now working
    I dont have a browser, nor internet settings icon, Im sending service books from sprint.blackberry.com and they are not working.. no data or push.
    10-18-09 08:54 AM
  24. Nile911's Avatar
    BIS is down in Southeast Michigan too.

    Can't even send service books from the BIS online too, the option is just not there.
    10-18-09 08:57 AM
  25. HollyDolly's Avatar
    Can't even send service books from the BIS online too, the option is just not there.
    I noticed the same thing, but if you click on HELP under the options in the LEFT hand column on the BIS page, the service book option actually appears there. No idea why.

    It doesn't help to resend it, though, as I did and nothing happened. But just FYI...so you can at least try.
    Last edited by HollyDay; 10-18-09 at 09:10 AM.
    10-18-09 08:59 AM
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