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  1. bellemonkey's Avatar
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    Thread AuthorThread Author   #1  

    Default HELP-cannot dial extensions.

    This just started happening today. I'm on sprint with a Q10. I can make an initial phone call but cannot dial extension#s after that. As I dial the extension, the #s show on the screen, I hear the tone, but it's like the phone is not registering. This means I also cannot check my voice mail. This of course would start happening on a day when I am working from home, with no access to a land line. I have several work voicemails at this point that I cannot get into. I have tried using both the keypad, and the touchscreen, and neither work.

    I have tried a restart, shutting down and starting, and a battery pull, and nothing. If anyone has any ideas, I'd be glad to hear them. I'm a little desperate right now. I'm also cross-posting on the 10 OS forum.

    Posted via CB10
  2. jaydee5799's Avatar

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    #2  

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    Do you remember when it stopped working? What have you installed or updated since then? I am thinking a reload of the OS is going to fix it but maybe you can just reload the radio file with Sachesi instead....
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  3. bellemonkey's Avatar
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    Thread AuthorThread Author   #3  

    Default

    So I ended up calling Sprint customer care, who told me I needed to take the phone to the store, which I did. Had a 35 minute wait. The rep informed me that this has been a common issue-Sprint is updating their network to include HD voice. Said they started this update yesterday at 9am, and it is expected to continue for another 24-48 hours, at which point the issue will stop. It's affecting those trying to dial extensions, enter passwords, credit card #s etc. I wasted a trip to the store, 35 minutes in line, and several hours of wiping, reloading, and fixing the phone after a security wipe, all for a known issue that could have been communicated to customers beforehand. I am LIVID.

    Posted via CB10
  4. bluesjr01's Avatar
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    #4  

    Default

    Is your voice mail working?

    Posted via CB10
  5. bellemonkey's Avatar
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    Thread AuthorThread Author   #5  

    Default

    It's working in the sense that people can call me and leave me messages. I'm still unable to enter my password to hear the messages. Had I known this network nonsense was going to happen, I would have changed my settings ahead of time so that the password wasn't necessary.

    Posted via CB10
  6. bluesjr01's Avatar
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    #6  

    Default

    They told me it's a problem with their network, I can access from a land line, also emergency alerts not working
    HELP-cannot dial extensions.-img_20140418_133623.png

    Posted via CB10
  7. bellemonkey's Avatar
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    Thread AuthorThread Author   #7  

    Default

    The rep I spoke to at the store did tell me I would be able to call into voice-mail from a landline. Unfortunately I don't have one!

    Posted via CB10
  8. bluesjr01's Avatar
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    #8  

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    Did you get your problem fixed yet?


    Posted via CB10
  9. 9of13's Avatar
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    #9  

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    It should be fixed now. I had the same problem and now it works again. It was the same issue when calling voice-mail.

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  10. bellemonkey's Avatar
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    Thread AuthorThread Author   #10  

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    It started working again late last night thankfully. Really irritated with Sprint and their lack of communication!

    Posted via CB10
  11. bluesjr01's Avatar
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    #11  

    Default

    yeah, my VM started working Saturday night, and your right about Sprint, I had to speak to them 3 times, go thru a bunch of stuff before they realized the problem was on their end.

    Posted via CB10

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