9650 activation BEWARE!

**randymc2641** · 05-18-2010, 08:06 PM

I am on the phone with sprint right now, and they are trying to make me switch my current family plan to an individual plan saying that the 9650 can not be activated on a family share plan. More to follow.....

**papped** · 05-18-2010, 08:28 PM

What kind of family plan is it. Most carriers have restrictions in terms of what types of plans you can activate newer phones on.

**MsRandall** · 05-18-2010, 08:41 PM

Hang up, count to 20, and redial...GOOD LUCK

**randymc2641** · 05-18-2010, 10:38 PM

well in the fine print it does say that the 9650 is only compatible with the new data plans...but I ended up getting a sweet deal out of the whole thing.

**xs11e** · 05-18-2010, 10:41 PM

And a 'sweet deal' is....?

**randymc2641** · 05-18-2010, 10:45 PM

1500 family data plan, 3rd line, 114.49/month.

**xs11e** · 05-18-2010, 11:37 PM

That's a fairly good discount, did they offer it willingly or did you have to push a bit?

**randymc2641** · 05-18-2010, 11:48 PM

Originally Posted by xs11e

That's a fairly good discount, did they offer it willingly or did you have to push a bit?

I had to push for it, took about 3 total hours to get everything done....don't mention you are recording the call for quality assurance though, that get's you hung up on :-)

**txfarmboy** · 05-19-2010, 12:44 AM

Sometimes I hate Sprint. $199 for the phone, if you can upgrade. Then they want you off the family data plan?

**randymc2641** · 05-19-2010, 10:35 AM

Originally Posted by txfarmboy

Sometimes I hate Sprint. $199 for the phone, if you can upgrade. Then they want you off the family data plan?

Well I figured out this is their way of making you change your plan that they tell you that you can keep infinitely. Tie a new phone to only certain plans. But yes (but try $450 for the phone) and then they wanted $40 more per month.

And I LOVE sprint, except when I have to talk to someone at sprint. As long as I don't have to call someone everything is great, but when I need to activate, order, change service, or get customer service (which I avoid like the plague) I have nothing but headaches, 3 hour phone calls, and them giving me their 888 # instead of the * number that will not count against my minutes!

Posted from my CrackBerry at wapforums.crackberry.com

**Spice404** · 05-19-2010, 11:20 AM

I just got new Bold, now Sprint is not activating the phone. I need to change my BB plan, they say it is not compatible with Bold

Current BB & plan: 8830 - Unlimited Data + Enterprise + Modem + 0.2 cent per minute voice = $39.99

**xs11e** · 05-19-2010, 12:16 PM

Originally Posted by Spice404

I just got new Bold, now Sprint is not activating the phone. I need to change my BB plan, they say it is not compatible with Bold

Current BB & plan: 8830 - Unlimited Data + Enterprise + Modem + 0.2 cent per minute voice = $39.99

I don't see that on their website, looks like Sprint is taking advantage of you upgrading to eliminate an obsolete plan and force a current more expensive plan.

Whoever is telling you this, hang up, count to 10, call back and see if you get a different CS person. If they still want you to upgrade the plan tell them you'd like to speak to their supervisor and don't stop there, keep moving up the ladder if possible.

BTW, if that plan was still available I'd already be a Sprint customer! Sounds very much like the old T-Mo plan of BIS plus $0.20/minute for voice, they raised the price of the BIS AND raised the per minute to $0.45 making it no bargain at all.

**its_miller_time** · 05-19-2010, 12:34 PM

ACTUALLY xs11e, it clearly states on the website (you have to go to Sprint.com, browse to smartphones, then actually open the BB Bold 9650, then click the links "about plans for this blackberry") that it needs to be on an "Everything" plan - whether it be an simply everything plan or an everything data family plan.

**papped** · 05-19-2010, 12:42 PM

As will most all of the wanted smartphones. Sprint wants you off the old plans, not a particular rep taking advantage.

**xs11e** · 05-19-2010, 01:21 PM

Originally Posted by its_miller_time

ACTUALLY xs11e, it clearly states on the website (you have to go to Sprint.com, browse to smartphones, then actually open the BB Bold 9650, then click the links "about plans for this blackberry") that it needs to be on an "Everything" plan - whether it be an simply everything plan or an everything data family plan.

That's exactly my point, that's why you argue and escalate as far as possible
until they see it your way

ALL PLANS ON ALL CARRIES ARE NEGOTIABLE, what they'll offer depends on how much they want your business and if you've been with them for several years you have some leverage.

**Mystic205** · 05-19-2010, 01:24 PM

so this thread is double posted...

Anyway.. are you aware that the $199 is a new contract price?... and that the obsolete plan you have cannot, under anyones perspective.. be viewed as a "new" contract?

Sprint clearly state you need an everything data plan for this phone...(since they are the only new contracts that support BB's) so i totally fail to see your beef here.

Of course, you are entitled to keep your plan if you want...simply pay the $449 no contract price for the 9650...or you could simply have returned the phone as this was a misunderstanding on your part.....

But to post in two forums, complaining as if this was Sprints fault, or a conspiracy on their part, when what we are discussing is your entitlement syndrome... you want to keep your old cheap plan AND take benefit of the offers for new contracts..

I am really disappointed that anyone at CS gives way... go to VZ and pay $1000/2yr extra and THEN say how bad Sprint is...

**papped** · 05-19-2010, 01:31 PM

Originally Posted by xs11e

That's exactly my point, that's why you argue and escalate as far as possible
until they see it your way

ALL PLANS ON ALL CARRIES ARE NEGOTIABLE, what they'll offer depends on how much they want your business and if you've been with them for several years you have some leverage.

Eh not exactly. It took you 3 hours, which I wager is longer than a lot of people are willing to even speak on the phone with CS for, let alone argue for.

I would rather pick another alternative than to have to spend 3 hours on the phone with CS... Not to mention, say something happens like whatever they said doesn't show up on your bill exactly like they said it would (happens). There's some more time with CS...

**backspacepc** · 05-19-2010, 01:36 PM

I know I'm gonna get flamed, but the issue is not wanting to raise prices. The way it works is that when you get a new phone under upgrade pricing, you are also looking for a renewal of your contract. The plans that are being referred to are no longer available through new contract pricing. The only way you can retain that plan (or pricing) is to not upgrade. That way we can retain your current plan even without a current contract. In other words, if you never upgrade or purchase another device, the pricing you have now would never change (not including tax or FCC charges). And before asking, that also includes Premier with 12 month upgrades. Now the other issue with family data. There is NOTHING that says you cannot get the new 9650 under a everything data family share plan. That being said, I think that the CSR you got ahold to just didn't know what they were talking about.

**papped** · 05-19-2010, 01:44 PM

Indirectly that kind of is about netting more money though. Sprint doesn't want to subsidize the phone under the old plan costs, so they say we will only subsidize if you agree to the currently available plans (which to be realistic, are never going to be lower than they used to be).

If you use a subsidized upgrade on a dumbphone are they able to extend your contract with a plan that is no longer offered?

**backspacepc** · 05-19-2010, 02:02 PM

Originally Posted by papped

Indirectly that kind of is about netting more money though. Sprint doesn't want to subsidize the phone under the old plan costs, so they say we will only subsidize if you agree to the currently available plans (which to be realistic, are never going to be lower than they used to be).

If you use a subsidized upgrade on a dumbphone are they able to extend your contract with a plan that is no longer offered?

To answer that question, no. The rate plans that are offered are the ones that are on the current pricing. I.E. If you were to upgrade a Katana to a Katana 2 the new pricing would apply, so if you wanted Everything + Data, the pricing would be the same regardless of the device. IF you had all available services through your old device, the price would actually be much greater than the current Everything + Data plan that is offered. If you are signing a "new" contract, the price would be exaclty the same regardless of device. Example: Katana 2 on Everything + Data= $69.99, Blackberry 8530 on Everything + Data= $69.99. Same goes for the "share" plans.

**papped** · 05-19-2010, 02:26 PM

So in order to get upgrade pricing on a Katana you'd have to sign up for everything data? That seems kinda odd...

**xs11e** · 05-19-2010, 02:47 PM

Originally Posted by papped

Eh not exactly. It took you 3 hours, which I wager is longer than a lot of people are willing to even speak on the phone with CS for, let alone argue for.

It took me exactly zero hours, I never talked to Sprint CS because I'm not a Sprint customer. You're mixing up posts I think?

**papped** · 05-19-2010, 02:59 PM

Originally Posted by xs11e

It took me exactly zero hours, I never talked to Sprint CS because I'm not a Sprint customer. You're mixing up posts I think?

Woops, yeah that was regarding the OP's negotiation.

**bllackkman** · 05-19-2010, 04:22 PM

You just bought Tour 2!!!! Am I the only person that think that's crazy???

**backspacepc** · 05-19-2010, 04:29 PM

Originally Posted by papped

So in order to get upgrade pricing on a Katana you'd have to sign up for everything data? That seems kinda odd...

No, I was saying if you already were paying for everything you would have to get Everything + Data. There are a lot of other plans though, in order to use the 9650's features you would have to have Everything + Data.