9650 activation BEWARE!
I am on the phone with sprint right now, and they are trying to make me switch my current family plan to an individual plan saying that the 9650 can not be activated on a family share plan. More to follow.....
And I LOVE sprint, except when I have to talk to someone at sprint. As long as I don't have to call someone everything is great, but when I need to activate, order, change service, or get customer service (which I avoid like the plague) I have nothing but headaches, 3 hour phone calls, and them giving me their 888 # instead of the * number that will not count against my minutes!
Posted from my CrackBerry at wapforums.crackberry.com
Last edited by randymc2641; 05-19-2010 at 10:37 AM.
- CrackBerry Newbie
05-19-2010, 11:20 AM #11
- 1 Posts
Push to change plan
I just got new Bold, now Sprint is not activating the phone. I need to change my BB plan, they say it is not compatible with Bold
Current BB & plan: 8830 - Unlimited Data + Enterprise + Modem + 0.2 cent per minute voice = $39.99
- 05-19-2010, 12:16 PM #12
Whoever is telling you this, hang up, count to 10, call back and see if you get a different CS person. If they still want you to upgrade the plan tell them you'd like to speak to their supervisor and don't stop there, keep moving up the ladder if possible.
BTW, if that plan was still available I'd already be a Sprint customer! Sounds very much like the old T-Mo plan of BIS plus $0.20/minute for voice, they raised the price of the BIS AND raised the per minute to $0.45 making it no bargain at all.
Last edited by xs11e; 05-19-2010 at 12:21 PM.
- 05-19-2010, 12:34 PM #13
ACTUALLY xs11e, it clearly states on the website (you have to go to Sprint.com, browse to smartphones, then actually open the BB Bold 9650, then click the links "about plans for this blackberry") that it needs to be on an "Everything" plan - whether it be an simply everything plan or an everything data family plan.
- 05-19-2010, 01:21 PM #15
until they see it your way
ALL PLANS ON ALL CARRIES ARE NEGOTIABLE, what they'll offer depends on how much they want your business and if you've been with them for several years you have some leverage.
- 05-19-2010, 01:24 PM #16
so this thread is double posted...
Anyway.. are you aware that the $199 is a new contract price?... and that the obsolete plan you have cannot, under anyones perspective.. be viewed as a "new" contract?
Sprint clearly state you need an everything data plan for this phone...(since they are the only new contracts that support BB's) so i totally fail to see your beef here.
Of course, you are entitled to keep your plan if you want...simply pay the $449 no contract price for the 9650...or you could simply have returned the phone as this was a misunderstanding on your part.....
But to post in two forums, complaining as if this was Sprints fault, or a conspiracy on their part, when what we are discussing is your entitlement syndrome... you want to keep your old cheap plan AND take benefit of the offers for new contracts..
I am really disappointed that anyone at CS gives way... go to VZ and pay $1000/2yr extra and THEN say how bad Sprint is...
Last edited by mystic205; 05-19-2010 at 01:27 PM.
- 05-19-2010, 01:31 PM #17
I would rather pick another alternative than to have to spend 3 hours on the phone with CS... Not to mention, say something happens like whatever they said doesn't show up on your bill exactly like they said it would (happens). There's some more time with CS...
- 05-19-2010, 01:36 PM #18
I know I'm gonna get flamed, but the issue is not wanting to raise prices. The way it works is that when you get a new phone under upgrade pricing, you are also looking for a renewal of your contract. The plans that are being referred to are no longer available through new contract pricing. The only way you can retain that plan (or pricing) is to not upgrade. That way we can retain your current plan even without a current contract. In other words, if you never upgrade or purchase another device, the pricing you have now would never change (not including tax or FCC charges). And before asking, that also includes Premier with 12 month upgrades. Now the other issue with family data. There is NOTHING that says you cannot get the new 9650 under a everything data family share plan. That being said, I think that the CSR you got ahold to just didn't know what they were talking about.
- 05-19-2010, 01:44 PM #19
Indirectly that kind of is about netting more money though. Sprint doesn't want to subsidize the phone under the old plan costs, so they say we will only subsidize if you agree to the currently available plans (which to be realistic, are never going to be lower than they used to be).
If you use a subsidized upgrade on a dumbphone are they able to extend your contract with a plan that is no longer offered?
- 05-19-2010, 02:02 PM #20
- 05-19-2010, 04:29 PM #25