02-12-15 05:08 AM
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  1. Naveen kumar30's Avatar
    Naveen kumar30
    Hi I plugged put at night 11.30pm after that I went to sleep. When I wake up I seeing my battery level 38% I checked the moniter it says bbm's eaten 44% of my battery level and I didnt even touched it for the entire week. Please somebody help me with this its happening quite often.

    Posted via CB10
    02-11-15 08:06 PM
  2. jaydee5799's Avatar
    jaydee5799
    Q&A Team
    Ambassador
    Wait. You plugged in your phone at night and instead of charging your phone went down to 38% while charging? That's not a bbm problem, that's a charging problem!
    02-11-15 08:27 PM
  3. mad_mdx's Avatar
    mad_mdx
    Originally Posted by jaydee5799
    Wait. You plugged in your phone at night and instead of charging your phone went down to 38% while charging? That's not a bbm problem, that's a charging problem!
    If bbm is using more power than the charger can provide it will do this.
    Reboot your phone and it should solve the problem
    02-11-15 08:30 PM
  4. Naveen kumar30's Avatar
    Naveen kumar30
    No after I unplugging my phone all this problem appears not when im charging

    Posted via CB10
    02-11-15 08:30 PM
  5. TheBirdDog's Avatar
    TheBirdDog
    In Soviet Russia, BBM eats battery!

    ...sorry, I couldn't resist.

    I agree with Jaydee, if your phone is losing battery while plugged in, you have more than just software promlems. I'd try turning the phone off and charging it.

    Posted via my BlackBerry Passport
    02-11-15 08:31 PM
  6. Naveen kumar30's Avatar
    Naveen kumar30
    I didnt even touch the bbm

    Posted via CB10
    02-11-15 08:31 PM
  7. Naveen kumar30's Avatar
    Naveen kumar30
    Originally Posted by mad_mdx
    If bbm is using more power than the charger can provide it will do this.
    Reboot your phone and it should solve the problem
    Is there any chance of the problem might exist

    Posted via CB10
    02-11-15 08:37 PM
  8. TheBirdDog's Avatar
    TheBirdDog
    Perhaps a simple question but it needs to be asked, have you done a hard reset of the phone? (hold the 'volume up' and 'volume down' buttons until the phone resets)

    Posted via my BlackBerry Passport
    02-11-15 09:10 PM
  9. Naveen kumar30's Avatar
    Naveen kumar30
    Originally Posted by TheBirdDog
    Perhaps a simple question but it needs to be asked, have you done a hard reset of the phone? (hold the 'volume up' and 'volume down' buttons until the phone resets)

    Posted via my BlackBerry Passport
    No

    Posted via CB10
    02-11-15 09:19 PM
  10. TheBirdDog's Avatar
    TheBirdDog
    Originally Posted by Naveen kumar30
    No

    Posted via CB10
    Well, assuming that you've tried that now, does it seem to have resolved itself?

    Posted via my BlackBerry Passport
    02-11-15 11:54 PM
  11. girinath's Avatar
    girinath
    It's a issue with the latest official update in z10 or z3. It will max 2-3 times than it will work well again. Wait for BBM update to solve the issue. It will be coming soon.

    Posted via BlackBerry z10
    02-12-15 01:02 AM
  12. Naveen kumar30's Avatar
    Naveen kumar30
    Originally Posted by girinath
    It's a issue with the latest official update in z10 or z3. It will max 2-3 times than it will work well again. Wait for BBM update to solve the issue. It will be coming soon.

    Posted via BlackBerry z10
    Thanks

    Posted via CB10
    02-12-15 05:06 AM
  13. Naveen kumar30's Avatar
    Naveen kumar30
    Originally Posted by TheBirdDog
    Well, assuming that you've tried that now, does it seem to have resolved itself?

    Posted via my BlackBerry Passport
    Well actualy I just restart the device. If it happen again surely I will try that method thanks. Thread closed

    Posted via CB10
    02-12-15 05:08 AM
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