[smoothrunnings]

Running BES 10.2.4 - When a user goes to to try and access their work account on Blend (they are using a Passport) get the the following error:

Work data is blocked by an IT Policy. Please contact your administrator to request access.

Does anyone know which policy affects this in BES 10.2.4?

Thanks,

[MobileMadness002]

Have you contacted the Administrator to bring this to their attention?

[higherdestiny]

Yeah Mate.

Manage IT Policies > (select the relevant policy, or default).

Find the "Software" heading.

Adjust the following settings to suit:

BlackBerry Blend: Allow (default)
BlackBerry Blend Access to Work Data: Allow
BlackBerry Blend Access to Work Files: Allow
BlackBerry Blend Access to the Work Browser: Allow

The last three there are specifically relevant for work data - so that's probably the key!

[smoothrunnings]

Have you contacted the Administrator to bring this to their attention?

Thanks for wasting your time posting this.

I am the Administrator!!

Geez!

[Bluenoser63]

Took me 5 seconds to find this.

KB36374-BlackBerry Blend IT Policies are not applied to the BlackBerry 10 Smartphone

Why are you posting here when all the information you need is provided by Blackberry.

[smoothrunnings]

Took me 5 seconds to find this.

KB36374-BlackBerry Blend IT Policies are not applied to the BlackBerry 10 Smartphone

Why are you posting here when all the information you need is provided by Blackberry.

Took me 3 to get it from higherdestiny.

[Bluenoser63]

Took me 3 to get it from higherdestiny.

Actually the time between your post and the response was 19 minutes.

[higherdestiny]

Sometimes it's easier to ask the question in a forum - we all understand that.

[chasdrury]

I have all those set in 10.2.4 and blend isn't working still... same error

Posted via CB10

[cottonakin]

I had the same issue as you when I installed the first Passport into our system. Restarting those services mentioned in the KB and then resending the profile to the device fixed it for me.

Restart the following services on the BlackBerry Enterprise Server:
1.BES10 - BlackBerry Administration Service - Application Server
Note: Do not complete step 2 until the first service has successfully started.
2.Restart the BES10 - Enterprise Management Web Service

[aussienick]

For me to resolve this i had to restart the BES server after applying the 10.2.4 upgrade

[webmeister]

Took me 5 seconds to find this.

KB36374-BlackBerry Blend IT Policies are not applied to the BlackBerry 10 Smartphone

Why are you posting here when all the information you need is provided by Blackberry.

Not a very helpful reply. We're here to help not shout "RTFM".

Posted via CB10

[cottonakin]

Did you get it figured out?

[Bluenoser63]

Not a very helpful reply. We're here to help not shout "RTFM".

Posted via CB10

Actually it was helpful. It had all the pieces that everyone posted individually. Why not go to the company who makes the product for support and has it documented instead of asking on a forum. Now if Blackberry didn't have any documentation, then I would say that asking a forum is the right thing.