[anon(1862960)]

I'm trying to register my device on Suretap and the app says "Unfortunately, your device doesn't seem to be SureTap ready".

Now I'm using a Z10 on the Rogers network with a SureTap SIM. OS is official Rogers supported Z10STL100-3/10.2.1.3247.

Rogers lists the Z10 as supported. What else can be done? Anyone else successful on Rogers with Z10?

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[anon(1862960)]

I should add that my phone is unlocked and I brought my own device to Rogers instead of on contract. Wonder if this matters?

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[mared_3400]

Any luck getting this resolved? I am currently having the same problem. I am not able to make my Suretap or UGO wallet app working. I do have the NFC enabled sim card on my unlocked Z10. Rogers are refusing to help since they said it is not a Rogers issue phone which is pretty ridiculous. UGO have said that some of activation/rules should be sent by Rogers to the new card which Rogers denies.

Any help would be appreciated.

Cheers,

[dwaram]

I saw a previous post that said you need to make sure that Wifi is off when registering your cards or using the app.

I'd try that first.

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[mared_3400]

Thank you for your reply dwaram. Wifi was off when I was registering. I have tried uninstalling the app, battery pulling, and then installing it again. Same problem.

[MobileMadness002]

Did Rogers have any suggestions when you spoke with the?

[mared_3400]

Yes, their suggestion was to get a Rogers locked phone.

[tdotknight]

If anyone is having problems registering the app I finally got it to work on my Z10. Make sure your sim is a NFC sim. First I disabled my wifi. Then went to my app permission settings and gave the Suretap app access to my phone. I then opened the app and registered. I was also successful getting the $100 Mastercard.

Good luck

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[mared_3400]

Unfortunately still doesn't work for me. I am starting to think there is a problem in my phone. My gf has an unlocked Z10 as well and I moved my sim card to her phone and was able to go pass the error screen I was getting on my Z10. Not sure how I can troubleshoot that any further.

[JordanLehigh]

I want this but unfortunately they say my Z30 isn't compatible. Why would that be? I thought that the 30 was an upgrade to the 10.

?