[Roveer]

I've had my 9810 for a few years and in the past 2 weeks I'm getting a lot of lock-ups, freezes, uncaught exceptions. A few weeks back I was getting freezing screens during phone calls but this past week while on vacation I started getting a lot more lock-ups. I'd wake up to see my bedside mode stuck at some odd hour in the night (clock stopped) and have to reboot. Most of the times I can reboot with the keyboard but sometimes I need to do a battery pull. I tried stripping off as many apps (I really don't have that many) as possible. I even cleared out most photos/music etc. Free memory (storage is in the GB's on the phone) and I have a 16GB microsd installed which has lots of free memory. I also deleted and re-installed my hotmail email and did a new enterprise activation on my work email. I had made a few profile settings changes (vibrate/ringtone) changes 2 weeks ago when I realized I wasn't getting vibrating alerts. Things seemed to get worse from that point on but I can't say it was tied directly to that. Today I had an uncaught exception with the ringtone and had no sound alerts at all. All these problems is making the device almost unusable. I find it can freeze when using the buttons, keyboard or touch screen. Have done multiple battery pulls, cleared things off etc. Checked and I'm up to the latest OS offered by AT&T.

Thinking about trying to reload OS but how do I do that when I'm at the latest version? Would think it woudn't do a reload when it's not "upgrading".

Any help appreciated. Have to limp this device along until I upgrade my MS Server/Exchange to allow for new BES and BB 10 devices.

Thanks.

Roveer

[zocster]

Hi, please try and follow this instruction

Here's my updated OS install guide if anyone needs a refresher...

ELITE1's OS UPGRADE GUIDE
(updated 2012-09-01)

1. (Optional) Uninstall any previous OS from PC.
2. Download OS to PC. Use Internet Explorer, not Firefox or Chrome. (For leaked versions, browser is irrelevant.)
   *If 100% certain you previously used FF or Chrome on same PC to DL an OS successfully, feel free to use FF or Chrome again.
3. Following successful DL, run OS file to install OS on PC.
4. On BB, go to BBM Options, scroll down to Backup section. Ensure Remote Backup is enabled AND also conduct a Local Backup to media card.
5. Go through any 3rd party apps with option to save settings to media card. Conduct Backup to media card within each of these apps. (Examples: Bellshare apps like BerryBuzz & BerryWeather; QuickLaunch; Shao's apps like Wallpaper Changer & SixTools; etc).
6. Connect BB to PC. Open DM and backup device. Close DM.
7. (Optional) Use desktop app like BBSAK or BBMCP to backup 3rd party apps.
8. On PC, delete Vendor file located here:
   64-bit: Computer/C:/Program Files (x86)/Common Files/Research In Motion/AppLoader
   32-bit: Computer/C:/Program Files/Common Files/Research In Motion/AppLoader
9. (Optional/Recommended) Run BBH Tool (formerly Shrink-A-OS) or BB Boss v2.2 (not as updated as BBHT).
10. In same AppLoader file where you deleted Vendor, double-click Loader to load OS to BB. Follow onscreen instructions.
11. After loading OS, perform several physical battery pulls over first 1-2 days for OS to "settle in." Perform first batt pull very soon after OS is loaded.

**TROUBLESHOOTING**
How to Fix OS not Appearing as Available
There are 2 common reasons:

A. HIDDEN VENDOR FILE
Consider trying this new desktop app to remove Vendor from several common locations:
http://forums.crackberry.com/blackbe...-files-709738/

If manually deleting Vendor, always hold down SHIFT and press DELETE to permanently delete.
Check here first:
64-bit: Computer\C:\Users\{USER NAME}\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
32-bit: Computer\C:\Documents and Settings\{USER NAME}\Application Data\Research In Motion\BlackBerry\Loader XML
If Loader still doesn't make new OS available, search PC for "Vendor".

If Vendor is not found anywhere, see below to delete contents of AppLoader folder. (Folder where you found Loader & Vendor.)

B. APPLOADER FOLDER ITEMS

1. Uninstall the OS: Control Panel\Programs and Features, highlight this BlackBerry Device Software, click Uninstall at top.
2. Delete AppLoader folder contents: Highlight any item, CTRL+A to select all, SHIFT+DELETE to permanently delete.
   64-bit: Computer/C:/Program Files (x86)/Common Files/Research In Motion/AppLoader
   32-bit: Computer/C:/Program Files/Common Files/Research In Motion/AppLoader
3. Restart PC.
4. Re-install OS on PC: Go to your browser's downloads section, double-click OS to start InstallShield Wizard.
5. Delete Vendor: Return to AppLoader folder, highlight Vendor, SHIFT+DELETE.
6. Load OS to BB: Attach BB to PC, double-click Loader (in AppLoader folder, where you deleted Vendor).

PS I've posted this before in other threads, but there always seems to be some people that appreciate a step-by-step each time.

[gerlroribs]

perform several physical battery pulls over first 1-2 days for OS to "settle in." Perform first batt pull very soon after OS is loaded.