1. AGYEMAN HAMPEL HENRY's Avatar
    I have a Q10 and Z10, for 3days now, when I receive calls on the Z10, the caller on the other end don't hear a word. I thought it was the network but I used the BBVE app to test the audio recorder and it failed 4 times.

    I don't know what to do since we don't have a BlackBerry service centre in Accra.

    Please help me.......

    Posted via CB10
    07-09-14 08:34 AM
  2. tmichaelmorrissey's Avatar
    Try a battery pull

    Posted via CB10
    07-09-14 08:35 AM
  3. Uzi's Avatar
    If it's hardware problem you need to go to service centre
    You can try to do security wipe first see if it fix your issue

    Sent from my BlackBerry 10 smartphone.
    07-09-14 08:36 AM
  4. AGYEMAN HAMPEL HENRY's Avatar
    I tried the battery pull but didn't work.

    Anyone know where I can find a BlackBerry service centre in Ghana,if there is?

    Posted via CB10
    07-09-14 08:43 AM
  5. FF22's Avatar
    Did you get it from a carrier? Contact them.

    Also, try blowing in the microphone hole. Sometimes dust gets in there. Good luck
    07-09-14 06:20 PM

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