1. boxerboomjay's Avatar
    My BB Z10 has a problem..

    Android app over Mobile data 3G connection not working but over WI-Fi its worked.. what the problem please help me..

    When i bought this mobile that time Android app working but from last 4 days its not waorking and says "NO CONNECTION AVAILABLE"............... What to do please help...
    07-08-14 10:38 PM
  2. anon721037's Avatar
    Try deleting the app and redownload , or do a hard reset on your device.
    07-08-14 10:43 PM
  3. Thunderbuck's Avatar
    Some specifics would help. What app? And what version of the OS are you running?
    07-08-14 10:44 PM
  4. boxerboomjay's Avatar
    All android app or including BB apps......
    How to hard reset the phone..
    Please help..
    07-08-14 10:46 PM
  5. anon721037's Avatar
    Hold the volume up and down until you see the blue loading circle, and if you have a stl1 use the power button
    07-08-14 10:47 PM
  6. boxerboomjay's Avatar
    All anroid app, OS 10.2.1...
    07-08-14 10:48 PM
  7. anon721037's Avatar
    You might need to side load the android runtime again.
    07-08-14 10:48 PM
  8. boxerboomjay's Avatar
    If HARD RESET done that after my contact and and all setting will be remove or nor??
    07-08-14 10:49 PM
  9. anon721037's Avatar
    If HARD RESET done that after my contact and and all setting will be remove or nor??
    No
    07-08-14 10:50 PM
  10. boxerboomjay's Avatar
    how ton load the android runtime ?????

    Actually i am a new BB user so not to know about ..
    07-08-14 10:50 PM
  11. anon721037's Avatar
    You side load using chrome.


    Posted on CB10
    07-08-14 10:51 PM
  12. boxerboomjay's Avatar
    I didnt understand, please eleborate.. how to HARD RESET the bb z10
    07-09-14 01:15 AM
  13. boxerboomjay's Avatar
    Same problem here..
    07-09-14 01:19 AM
  14. boxerboomjay's Avatar
    i have Z10 with STL 100-1
    07-09-14 01:41 AM
  15. Dave Green1's Avatar
    I also have trouble with my Android runtime. Where do I get the files to sideload????

    Thanks
    07-09-14 07:37 AM
  16. ddbaloi's Avatar
    Having same issues in my Z30 after updating to. 10.2.1.3247

    Z30 heals,weed cure!
    07-09-14 07:40 AM
  17. Parth Shah6's Avatar
    Same problem here it says no Internet connection though I m connected to 2G network perfectly

    Posted via CB10
    07-09-14 07:47 AM
  18. klandz's Avatar
    I had this problem for a while, specifically since the 10.2.1 update. And I've read somewhere about doing a factory reset. I tried it and well, it works now.

    I did it two weeks ago and I've not encountered it again. So I guess the factory reset did the job.

    Posted via Q10
    07-09-14 08:19 AM
  19. anon721037's Avatar
    I believe there has been a lot of problems from the ota update, reload your software through link or load an autoloader from the leak section here on CB.

    Posted via CB10
    07-09-14 09:43 AM

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