1. Hussein Z10's Avatar
    A q5 and the owner had forgetten the password, and after trying several wrong passwords the phone is desplaying a black screen with exclamation mark at the middle
    Can any one tell we can unlock the Device?

    Amazing z10. But stupid battery
    07-06-14 07:36 AM
  2. ronfc's Avatar
    Screen shot, perhaps?
    07-06-14 07:38 AM
  3. smart548's Avatar
    A q5 and the owner had forgetten the password, and after trying several wrong passwords the phone is desplaying a black screen with exclamation mark at the middle
    Can any one tell we can unlock the Device?

    Amazing z10. But stupid battery
    I think that reinstalling the OS through autoloader could fix everything. You'll lose your data, but anyway I suppose that if you have missed the pwd many times you have already lost them..

    Posted via CB10
    07-06-14 07:39 AM
  4. Akainzo's Avatar
    Without the password, I'm afraid you've got no other means of unlocking the phone.

    After the 10th try, the phone will be wiped clean. Sorry.

    Posted via CB10
    07-06-14 07:39 AM
  5. ronfc's Avatar
    I think that reinstalling the OS through autoloader could fix everything. You'll lose your data, but anyway I suppose that if you have missed the pwd many times you have already lost them..

    Posted via CB10
    You will still be ask for your password before you can continue an OS reload via the autoloader method.
    smart548 likes this.
    07-06-14 07:41 AM
  6. Hussein Z10's Avatar
    No problem with the wipe its ok, but even after the 10th try its not asking for a wipe
    We can't get a screen shot but here is a picture
    Forgotten password, displays black screen with exclamation mark-10448211_1503301933215839_9214257646463800434_n.jpg

    Amazing z10. But stupid battery
    07-06-14 07:44 AM
  7. ronfc's Avatar
    No problem with the wipe its ok, but even after the 10th try its not asking for a wipe
    We can't get a screen shot but here is a picture
    Click image for larger version. 

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    Amazing z10. But stupid battery

    BB10-0015

    The device cannot boot due to a file system error.

    (BlackBerry 10 OS error codes - US)


    It seems that the only way to get out of this is to reload your OS via BlackBerry Link. For procedures, go here:

    How to reload the OS on a BlackBerry Z10 or BlackBerry Q10

    or here:

    How to clean reload the BlackBerry 10 OS or BlackBerry PlayBook OS using BlackBerry Link
    07-06-14 07:49 AM
  8. Hussein Z10's Avatar
    Thx I'll see what to do

    Amazing z10. But stupid battery
    07-06-14 08:21 AM
  9. defyance's Avatar
    I had this happen when my phone was stolen, and I used protect to change the pass and lock the phone, I was able to get the phone from my ex, and it displayed this error. You guys may have just helped a criminal.

    Posted via CB10
    07-06-14 10:10 AM
  10. meltbox360's Avatar
    I had this happen when my phone was stolen, and I used protect to change the pass and lock the phone, I was able to get the phone from my ex, and it displayed this error. You guys may have just helped a criminal.

    Posted via CB10
    Won't help anyone really as you can always pin lock the phone if it's stolen. Or imei blacklist it.

    Posted via CB10
    ronfc likes this.
    07-06-14 11:07 AM
  11. ronfc's Avatar
    I had this happen when my phone was stolen, and I used protect to change the pass and lock the phone, I was able to get the phone from my ex, and it displayed this error. You guys may have just helped a criminal.


    Posted via CB10

    BB10-0015 means a file system error, a corrupted OS, much like Windows having a BSOD everytime you boot it up. Search the Web and you will see this happen even in a simple device restart or people simply doing a Security Wipe. We don't want to accuse them as criminals too, don't we? A stolen BlackBerry 10 device can be reloaded by a new OS using tools available, but the most important part of it is they cannot access your data. Your data is still secure. And you can always block the PIN so it will be unusable.
    07-06-14 11:07 AM
  12. ronfc's Avatar
    [WARN]
    Play Nice, Be Helpful, and have Respect!
    This means keep the language clean, keep your posts polite, and don�t get into arguments over dumb things. If somebody responds to a thread you posted in poor fashion, ignore it, and the moderation team will quickly clean it up (you can always message or email a moderator at any time if you observe anything that is in poor taste/against the rules). Think back to what your parentals and teachers used to lecture - if you don't have something nice to say, don't say anything at all.
    [/WARN]

    Thread closed.
    Hussein Z10 likes this.
    07-09-14 10:18 AM

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