1. Preetam Junnarkar's Avatar
    Hi Folks, I have a z10 and I'm facing a strange problem, whenever I put my earphones on and the phone rings the ringtone sound cannot be heard through the earphones while normal songs play very smoothly. Only the ringing sound doesn't come up to ears. Kindly help in this issue.

    Posted via CB10
    06-07-14 06:49 AM
  2. JamBueree's Avatar
    Okay. Eliminating the obvious question first, are you sure your device is not on Vibrate or Silent?

    BlackBerry Z10 | 10.3.0.296
    06-07-14 07:00 AM
  3. imcrackedout's Avatar
    I posted the same problem with my q10, most thought I was crazy............I rarely got "rings" through my ear buds, no matter the setting, my friends q10 is even worse, it rarely rings at all, buds in, or out.. Cleary a major bb10 deficiency. I just updated to the newest os, hope they fixed it with this latest release.
    The only thing I tried was reformatting, that helped for a while , then the bug came back.





    Hi Folks, I have a z10 and I'm facing a strange problem, whenever I put my earphones on and the phone rings the ringtone sound cannot be heard through the earphones while normal songs play very smoothly. Only the ringing sound doesn't come up to ears. Kindly help in this issue.

    Posted via CB10
    06-07-14 07:07 AM
  4. thanasi's Avatar
    The phone will not ring through the headphones. Neither will you hear an alarm. The only ringtones you hear through headphones are notifications.

    Posted via CB10
    06-07-14 07:13 AM
  5. Preetam Junnarkar's Avatar
    Yeah any solutions on this

    Posted via CB10
    06-07-14 02:09 PM
  6. dloewen2's Avatar
    I think it has something to do with the headphones you're using, whether the end has two or three rings. I hear my ring tone through my headphones, but when I hook my z10 up through a PA with a cable that goes from 1/8 inch to RCA, the ring tones don't go through. The headphones have a three ring end whereas the adapter only has two. I can only assume the third ring is the reason.

    Posted via CB10
    06-07-14 03:13 PM
  7. Preetam Junnarkar's Avatar
    The headphones are absolutely fine they are working perfectly while listening to music but while ringing it stops. This is a major bug in BB10. BlackBerry needs to find a solution to it. It gets quite difficult to answer the important calls while driving.

    Posted via CB10
    06-08-14 01:30 AM
  8. Dave Dekeling's Avatar
    I have the same problem. Tried different headphones and they all have the same problem!

    Posted via CB10
    06-08-14 04:02 PM
  9. Techno-guy's Avatar
    Ok...I thought I was going crazy. Same thing for me with my new Z30 but I'm using Bluetooth headphones listening to music or a podcast. Never hear any ringing or notification sounds if something is playing. Thought it was a setting I may have had wrong but seems it's endemic to the OS which is not good.
    06-08-14 09:20 PM
  10. Dave Dekeling's Avatar
    I tried several headphones now and they al work like a charme except giving the ringtone on the headset. Are we the only ones having this problem????

    Posted via CB10
    06-11-14 09:48 AM
  11. nfsw's Avatar
    I thought it's a feature of BB10...

    Yes... it's a problem I'm also facing no matter what headphones/headsets I'm using... I understand, when I'm playing music or videos it stops when phone rings. But when I'm not playing anything at all and I'm walking in some crowded place with my headset connected, I miss many calls.


    Posted via CB10
    06-11-14 10:55 AM
  12. Preetam Junnarkar's Avatar
    BlackBerry needs to fix this issue as early as possible. We miss many calls due to this issue.

    Posted via CB10
    06-11-14 01:28 PM
  13. Dave Dekeling's Avatar
    It seems not everybody has this problem. For those who don't... wich headphones you are using?

    Posted via CB10
    06-12-14 12:24 AM
  14. james-007's Avatar
    I've had the same issues on Z30 when using headphones that came with the unit.
    I thought it was just me
    06-12-14 12:54 AM
  15. silverbullet's Avatar
    Same issue for me and my z30.

    I use bose headphones.

    Yes it's a BlackBerry. If you have something bad to say... speak to Easton!
    06-12-14 02:32 AM
  16. huy2261995's Avatar
    Have you guys solved the problems? I am having the same problem too
    12-27-15 12:12 AM

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