- I have a private blackberry v7 on which I want to get my work emails.
Work says they only support activesync and I can't get it on a blackberry v7.
Vodafone says I can enable BES privately for �10 a month and then get the emails.
Does anyone know if that will work please?
I can't try on my current PAYG and want to know if it will work before signing up for anything (the �10 is ok with me as I'll get an allowance).
Many thanks.05-18-14 07:02 PMLike 0 - Welcome to CrackBerry! You don't need BES, BIS is enough. As long as your exchange server supports OWA then you'll be fine.05-18-14 07:51 PMLike 0
- OmnitechDragon SlayerIn addition to OWA (which may not work the same for newer versions of Exchange - ie 2010 and 2013), there are some 3rd-party apps that can be installed on BBOS devices for Exchange ActiveSync support. Here's one of them:
NotifySync - BlackBerry Activesync - BlackBerry Sync for MS Exchange Kerio Zimbra05-19-14 06:09 AMLike 0 - Thanks Omnitech too! I'd have to pay for any extra software myself (allowance only covers cost through phone bill) so that would be a bit too expensive for me. Apparently my work does support OWA though, I think it will be Exchange 2010. I'm trying to set it up on my blackberry but it keeps asking for 'enterprise activation' and I don't seem to get any other options to set up another email account. It's a blackberry 9790 by the way in case someone knows a way around that. I haven't activated anything, currently it's only on PAYG but I'm planning to change that.05-19-14 07:59 AMLike 0
- OmnitechDragon SlayerThanks Omnitech too! I'd have to pay for any extra software myself (allowance only covers cost through phone bill) so that would be a bit too expensive for me. Apparently my work does support OWA though, I think it will be Exchange 2010. I'm trying to set it up on my blackberry but it keeps asking for 'enterprise activation' and I don't seem to get any other options to set up another email account. It's a blackberry 9790 by the way in case someone knows a way around that. I haven't activated anything, currently it's only on PAYG but I'm planning to change that.05-19-14 04:04 PMLike 0
- Now my work is saying they don't support OWA, though it seems I had the right URL and since it locked me out of my work account when I tried, I guess it did get through but then just didn't allow me to connect.
So I presume I'm back to trying getting BES myself and connecting to activesync that way, assuming that's even possible. Unless someone has another idea of what I could try please?
Any help is greatly appreciated!05-20-14 09:17 AMLike 0 - OmnitechDragon Slayer
Yep, there's no guarantee they support that, and my understanding was that the way the old BBOS devices connected to MS Exchange using BIS was actually via WebDAV, which was removed by Microsoft starting with Exchange 2010, the last version that supported it was Exchange 2007.
If I were you I would check out the following two products - and make sure you ask them if you can use their product without having admin access on the server side, but just as a user. (As long as you have access credentials)
AstraSync - BlackBerry ActiveSync Compatibility - Sync BlackBerry with Exchange ActiveSync Server
NotifySync Overview | Notify Technology05-20-14 07:25 PMLike 0 - Thanks Omnitech, that's really very helpful!
Re OWA I found that I can actually use that in my browser when connected to the work network, so I guess something must be enabled, but I'm pretty sure we're using 2010 so I guess it wouldn't work on the BB7 anyway from what you say.
Ok, I'll abandon the thought of 'BES', it's what the Vodafone shop suggested, they might not know what they are talking about.
If IMAP and POP are not usually enabled then I'm pretty sure my work won't have it enabled.
So I guess I'm back at either buying a BB10 or one of the products, thanks for the tip to ask them first if that would even work.05-21-14 03:50 AMLike 0 - OmnitechDragon SlayerThe pleasure is mine.
The other thing is, as I recall, is that IMAP support on legacy devices is not so hot either.05-21-14 04:07 AMLike 0 - I just heard back, they don't support IMAP either, no surprise I guess.
I now installed the trial version of AstraSync and it seems to connect to the mail server, but then it goes to 'sync settings' and fails at 'checking available folders' with an 'error 500: Access denied'...05-21-14 08:56 AMLike 0 - OmnitechDragon SlayerI just heard back, they don't support IMAP either, no surprise I guess.
I now installed the trial version of AstraSync and it seems to connect to the mail server, but then it goes to 'sync settings' and fails at 'checking available folders' with an 'error 500: Access denied'...05-21-14 02:59 PMLike 0 - OmnitechDragon Slayer
It could be an issue on either side, but since calling Astrasync doesn't unnecessarily use up more of your email admins time and Astrasync has a vested interest in helping you overcome obstacles, they might give you some ideas why you would see such a message.
In general, if your credentials were good enough to give you an initial connection, you should not get an "access denied" error later. So this could be a sign of some other issue, or a configuration issue on your employer's side, etc. You may have some delegated mailboxes setup on your account that you didn't know about until using this connection method, all sorts of possible answers. I'm just a fan of keeping the pestering of the corporate I.T. staff down to a minimum unless you really need to, in case they start getting an attitude about an employee that wants to "do things different" and then stop trying to help you. Some I.T. people are accomodating and helpful, some are not.05-21-14 10:31 PMLike 0 - Good point, I phoned AstraSync now and they suggested to try 'testconnectivity.microsoft.com' which works, and then they couldn't suggest anything else. They say no extra configuration server side is needed, so I guess there isn't much anyone can do. My work certainly wouldn't investigate their logs to see what went wrong. I could try NotifySync to see if that works but that's quite a lot more expensive and I doubt my work will pay for that... Maybe I'll try it anyway just to see, they do a trial version as well.05-22-14 10:19 AMLike 0
- OmnitechDragon SlayerGood point, I phoned AstraSync now and they suggested to try 'testconnectivity.microsoft.com' which works, and then they couldn't suggest anything else. They say no extra configuration server side is needed, so I guess there isn't much anyone can do. My work certainly wouldn't investigate their logs to see what went wrong. I could try NotifySync to see if that works but that's quite a lot more expensive and I doubt my work will pay for that... Maybe I'll try it anyway just to see, they do a trial version as well.
This includes features that look for information sent by an email client about what hardware and software it is running, and it can block connections based on hardware model, OS version, or specific device. (ie allow you to connect, but not allow your wife to connect with the same hardware/software but just a different serial number on her phone)
Since NotifySync running on a BBOS device is likely a hardware/software combination that your email administrators have never seen before, they may intentionally or unintentionally be blocking it from connecting.
So at this point I would suggest contacting them, telling them that you've tried this 3rd-party ActiveSync solution, and ask them to check if they might have something in their configuration that is blocking this particular hardware/software. They should be able to review their logs to verify this, if they are so inclined.05-22-14 02:35 PMLike 0 - OmnitechDragon Slayer
That's strange - I'd have to review the prior posts but if they were absolutely strict about precisely which devices can connect (not just "go get something with Activesync"), why didn't they tell you that before?
Did they define what they mean by "type of device"? Was it down to the model number or just "Androids", "Samsungs", "iPhones", etc?05-23-14 08:52 PMLike 0
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