1. Jay Panchal Phoenix's Avatar
    Subject: Wi-fi Connection Drops and Disables wifi radio on TP-LINK 470N Router(Single Band - 2.4GHz)(Home Connection)

    Hello,

    I am Jay Panchal

    Recently i owned BlackBerry z10 and Having Latest firmware upgrade version: 10.2.1.2102 Update.

    I am Using Wi-fi Connection to connect internaet to my phone but since i h'd started using BlackBerry z10 it constantly drops connection with Home Router wifi furthermore it also disables wifi radio so other device connect ed to that router even make disconnected to router. Solution is to that problem is i have to restart my router every time.

    I tried to change following changes to my router:

    Mode: From 11bgn mixed to 11n only
    Enabled SSID Broadcast
    Wireless Security: From WAP-Personal to WAP2-Personal
    Beacon Interval: From 100 to 50
    RTS Thresold: From 2346 to 2304


    I h'd made Address Reservation of my phone to router.

    Note: My Router has Latest Firmware Version:3.16.6 Build 130529 Rel.47286n (H/W Version WR740 v4.0000)

    I am using Sony Xperia Acros, HP ProBook 4440s, Sony Vaio Laptop Devices Parallely, Either of any h'd not problem with connection drop out until.

    So, I request you to Help me out any from this situation.

    Ant Modification/ Changes/ Suggestion are Welcomed.

    My Router Setting:

    Wireless Radio: Enable
    Name (SSID): XXXXXXXXX
    Channel: Auto (Current channel 11)
    Mode: 11n only
    Channel Width: 20MHz
    MAC Address: XX-XX-XX-XX-XX-XX
    WDS Status: Disable

    Beacon Interval : 50
    RTS Threshold: 2304
    Fragmentation Threshold: 2346 (Fixed)
    DTIM Interval: 1
    WMM Enabled
    AP Isolation Disabled

    WAN Connection Type: PPPoE (Connect Automatically)


    Settings on phone:

    Enable Connections
    Hidden SSID off
    Security Type WPA/WPA- Personal
    VPN Profile <None Selected>
    Band Type 2.4GHz
    Auto Obtain IP - On
    Using Auto-IP - Checked
    IPv6 Disabled
    Proxy Disabled
    Inter-Access point Handover - On


    Please help me to rid out this situation.

    Thanking You.

    Have a Nice Day

    Regards - Jay Panchal
    05-14-14 03:13 AM
  2. scrannel's Avatar
    Is your phone a 100-2 or?
    Since you changed from mixed mode, to n, have you tried straight b or g? (I know you'd prefer n, but...)
    Have you tried different channels?
    Is this just a problem on this router or others as well?

    Also see this thread: http://forums.crackberry.com/blackbe...l#post10352298
    05-14-14 03:43 AM
  3. Jay Panchal Phoenix's Avatar
    Thanks Scrannel for Reply,

    Well My Phone is Z10 STL 100 - 1

    No, I h'd not yet tried for b or g mode. Idk rather which one mode is better for my device.
    But, i will surely try for b or g mode.

    Yes, I h'd tried different channel : i h'd also used inSSIDer to find best channle, but problem still persist.

    It's just problem is just for Home Network only, Rather it is TP-LINK or Netgear or D-LINK, it's just matter for home network only.

    It's work well and fine at public network.

    Thanking You.
    Have a Nice Day
    Regards - Jay Panchal
    05-14-14 04:50 AM
  4. Jay Panchal Phoenix's Avatar
    Okay, So Far doing (Exhausted ) too many testings after (also after changing OS from 10.2.1.2102 to 10.2.1.2914_OS175) i am on just about to conclusion that,

    I think My wifi disables due to the reason that my cell phone is not getting far good signal.
    Can that be a possible reason?

    Thank You,
    Regards - Jay Panchal.
    05-19-14 04:06 AM
  5. scrannel's Avatar
    Have you tried it with cell radios off to begin with, like in airplane mode, then turn on wifi? But if it's just your home router I would look, obviously, for a local cause.
    05-19-14 08:18 AM
  6. Jay Panchal Phoenix's Avatar
    Thank You, Scrannel.

    Yeah! I h'd tried that option also.
    But Why this is causing?
    Is that possible that weak wi-fi signal to my Z10 cause disable my router's wi-fi signal ??
    Normally if there is weak signal to phone it should just leave that network (without disabling Router's wi-fi signal) and if phone is come in range it should connect with that network.
    But it's not causing.
    So, What do you suggest? what it can be?


    Thanking You.
    Regards - Jay Panchal.
    05-19-14 10:06 AM
  7. badiyee's Avatar
    Thank You, Scrannel.

    Yeah! I h'd tried that option also.
    But Why this is causing?
    Is that possible that weak wi-fi signal to my Z10 cause disable my router's wi-fi signal ??
    Normally if there is weak signal to phone it should just leave that network (without disabling Router's wi-fi signal) and if phone is come in range it should connect with that network.
    But it's not causing.
    So, What do you suggest? what it can be?


    Thanking You.
    Regards - Jay Panchal.
    I'm a Z10 STL-100-1 user. I think its the Z10's fault at times. For example, I also own a Lumia 525 that literally, I would say, "SUCK" at becoming a hotspot. When its used as a hotspot, none of any of my BlackBerry devices (a Torch 9800, a Z10 STL-100-1, A PlayBook and a broken 9780 will connect. (i bought it just to understand the WP ecosystem, and i'm just not happy with it).

    Weirdly, the Z10 can connect to the u8800 Android (hotspot mode) and the Acer A500 with a 3GUSB stick working as a hotspot.

    But with the same 3GUSB stick on the laptop and converted into a hotspot (via a .bat script), the Z10 refuses to connect. Weird, but true.
    05-19-14 10:23 AM
  8. PatrickMJS's Avatar
    Jay,

    I don't believe the phone can cause the router to malfunction as you have described.

    I understand your router is a TP Link model # TL-WR740N. It looks like you have the latest firmware installed on your router.

    According to your description above, it seems you have made a number of changes to the settings. Given the terrible problems you are having, I suggest you reset your router to its default factory settings and start over. To do this, you need to insert a paperclip or similar small hard wire or metal tip into the reset opening on the back of the router (usually it's a small hole just to the right of the wan ethernet port.). Stick the tip of the paperclip into the hole a few millimeters, you'll feel a small click as it depresses the reset switch inside. Hold it depressed for at least 5 seconds, then remove the paperclip. Now the router will reset itself, and this may take a minute or two. After it has done so, try reconnecting the Z10. Leave all the settings alone except maybe give your router a unique name if you want to. I use WPA2 encryption. It works perfectly.

    Let me know how you make out.
    Last edited by PatrickMJS; 05-19-14 at 01:31 PM.
    05-19-14 12:34 PM
  9. Jay Panchal Phoenix's Avatar
    Thank You, PatrickMJS

    Router Details:
    Make: TP-LINK 150M Wireless Lite N Router
    Model No. TL-WR740N / TL-WR740ND

    Firmware Version: 3.16.6 Build 130529 Rel.47286n
    Hardware Version: WR740N v4 00000000


    And I am Using Z10 STL 100-1 With 10.2.1.2941(OS3175)

    Any technical Suggestion, Solutions and Advises are welcomed.

    Thank You.

    Regards - Jay Panchal.
    05-19-14 12:52 PM
  10. kbz1960's Avatar
    Almost the same thing as

    http://forums.crackberry.com/blackbe...-error-909783/
    05-19-14 12:54 PM
  11. Jay Panchal Phoenix's Avatar
    Thank You, kbz1960
    Ahh, Ohh God!! It's too much man!!

    Had problem informed to BlackBerry Officials or not??
    kbz1960 likes this.
    05-19-14 01:14 PM
  12. kbz1960's Avatar
    Thank You, kbz1960
    Ahh, Ohh God!! It's too much man!!

    Had problem informed to BlackBerry Officials or not??
    Yes if you're having the same issue people are sending logs in that thread.
    05-19-14 01:16 PM
  13. Jay Panchal Phoenix's Avatar
    Yes if you're having the same issue people are sending logs in that thread.
    Yes, I had also Turned On trace Route on my phone to BlackBerry.
    05-19-14 01:26 PM
  14. PatrickMJS's Avatar
    Have you tried a hard reset as I suggested above?

    Posted via CB10
    05-19-14 01:33 PM
  15. PatrickMJS's Avatar
    Have you tried a hard reset as I suggested above?

    Posted via CB10
    Plus, after a hard reset, delete the saved wifi profile from your wifi settings list then reconnect the Z10 to the router. That should work.

    Posted via CB10
    kbz1960 likes this.
    05-19-14 01:38 PM
  16. Pandastrong's Avatar
    Exact same thing happens to me. Sucks.

    Posted via CB10
    05-19-14 10:55 PM
  17. Jay Panchal Phoenix's Avatar
    Al Right Heading towards the solution,

    After too many experiment and experiences i am on the way to solution.
    Solution(Intermediate solution not) is reside in router setting.

    Just Disable WMM in your Wireless Advance setting in your router.
    This Should help you.

    I had an my cell phone under continuous observation of 18Hrs. and continuously connected with my router. Not occurred any even single penny of drop connection.
    __________________________________________________ _______________________

    Now question is Why Z10 device doesn't support WMM functionality.

    Though i h'd some research and get to know that BlackBerry officials made an algorithm in wireless module that makes wireless connection to "Check Re-Connect" signal to router (if you had observed). though this Signal makes Wireless connection disables only if you have "BAD" Signal strength code in return. My all other devices supports WMM so why not BlackBerry.


    Thank You
    - Regards Jay Panchal.


    I request to CrackBerry, Please forward this query to BlackBerry and make Stable solution for this situation.
    05-21-14 08:06 AM
  18. PatrickMJS's Avatar
    That's interesting. I'm going to try that even tho my router doesn't have your issue. How did you monitor your phone's wifi connection to verify there were no gaps during the 18 hours?

    Posted via CB10
    05-21-14 10:02 AM
  19. Sankalp Palav's Avatar
    Please can you tell me the steps to disable WMM in your Wireless Advance setting in your router as you said too where suffering for same issue . As I'm using Blackberry Q5 with home network of WIFI of TPLINK - N740.
    11-27-14 10:59 AM

Similar Threads

  1. Probably the best deal ever on a BlackBerry/ I am a believer now
    By DeRedder in forum New to the Forums? Introduce Yourself Here!
    Replies: 14
    Last Post: 06-03-14, 11:00 PM
  2. Z10 narb
    By targnik in forum New to the Forums? Introduce Yourself Here!
    Replies: 13
    Last Post: 05-18-14, 11:33 AM
  3. Couldn't stay away from my BlackBerry Q10
    By BURZIN in forum BlackBerry Q10
    Replies: 18
    Last Post: 05-17-14, 06:21 AM
  4. Instagraum [YM] for BlackBerry
    By yanike in forum BlackBerry Bold Series
    Replies: 2
    Last Post: 05-14-14, 11:28 PM
  5. Instalar cut the rope 2 en blackberry
    By wwjdmarco in forum More for your BlackBerry 10 Phone!
    Replies: 1
    Last Post: 05-14-14, 09:48 PM
LINK TO POST COPIED TO CLIPBOARD