04-06-14 07:42 PM
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  1. edberry12's Avatar
    edberry12
    By this I don't mean physical buttons, I mean the touch screen buttons. The screen used to go into a separate mode where it wouldn't press numbers/hang up when up against my ear, but now it does. Any idea on how I can sort this out? During a few important phone calls I've hung up and it's becoming very annoying!

    Posted via CB10
    04-06-14 05:22 PM
  2. jaydee5799's Avatar
    jaydee5799
    Q&A Team
    Ambassador
    I think the proximity sensor is not working properly on some of the leaks. Which version of the OS are you on?
    04-06-14 05:24 PM
  3. edberry12's Avatar
    edberry12
    It's not on a leak. The latest official update.. any other ideas?

    Posted via CB10
    04-06-14 06:38 PM
  4. Mihal Shopofolives's Avatar
    Mihal Shopofolives
    It was a huge issue sometime last year, when there was a communication failure between Berries and BlackBerry servers. What helped was a simple restart. Hopefully it is also the case for you and a plain restart will solve the issue, rather than any other software/hardware problems!

    Posted via CB10 on my Q10
    04-06-14 06:49 PM
  5. manant155's Avatar
    manant155
    Put it on speaker and talk into it without putting it against your ear, thats how I do it

    Posted via CB10 for BlackBerry Q10
    04-06-14 07:42 PM
« Problem | Just got my Q10 in white, I'm impressed »

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