1. jevinzac's Avatar
    I'm getting this error when trying to log in to buy an app, please help.


    Posted via BlackBerry Z30
    Last edited by zocster; 02-11-14 at 01:36 AM.
    02-11-14 01:02 AM
  2. zocster's Avatar
    Removed your email address... Try selecting the 'change PayPal account' option and logging back in to the existing account.
    02-11-14 01:41 AM
  3. jevinzac's Avatar
    Removed your email address... Try selecting the 'change PayPal account' option and logging back in to the existing account.
    I don't have that option, maybe it's cuz my PayPal account is not added to BlackBerry World, only my debit card is. So I only have an option to add a PayPal account but if I try to add, the same error occurs!

    Posted via BlackBerry Z30
    02-11-14 02:01 AM
  4. zocster's Avatar
    Is this after a power cycle? And your PayPal verified?

    Sent from what ever device I got my hands on via Tapatalk
    02-11-14 02:20 AM
  5. jevinzac's Avatar
    Is this after a power cycle? And your PayPal verified?

    Sent from what ever device I got my hands on via Tapatalk
    What is power cycle? Sorry am new to PayPal
    And yes it was completely verified but I have never bought anything using this!

    Posted via BlackBerry Z30
    02-11-14 04:18 AM
  6. jevinzac's Avatar
    Can anyone help me out?

    Posted via BlackBerry Z30
    02-11-14 10:28 PM
  7. Tingeltangelbob's Avatar
    I have a similar error.

    When I want to buy anything via paypal there is an error message after klicking on the buy button

    Code:
    error AW589009c
    I already removed the paypal account multiple times and set it up again. The password is working (I tried it on the paypal website) and I already bought some apps a little while ago.

    Does anyone have an idea how to solve this?
    02-12-14 03:11 AM
  8. jevinzac's Avatar
    I have a similar error.

    When I want to buy anything via paypal there is an error message after klicking on the buy button

    Code:
    error AW589009c
    I already removed the paypal account multiple times and set it up again. The password is working (I tried it on the paypal website) and I already bought some apps a little while ago.

    Does anyone have an idea how to solve this?
    Yeah I can log into PayPal's website but cannot log in to PayPal from BlackBerry World. This is getting annoying!

    Posted via BlackBerry Z30
    02-12-14 03:47 AM
  9. AndreyLepher's Avatar
    Same here that shucks!!
    02-19-14 06:35 AM
  10. Mike Sumner's Avatar
    Hi,

    I too have the same issue.

    Also, I can't use my PayPal account to buy things on eBay either.

    I am in Australia and there are a few things I've tried:
    1. Removing one of the credit cards (thought it might be an international currency thing)
    2. Changed my primary currency to AU$ (from US$)
    3. Logging out of PayPal on my BlackBerry and logging back in - that's when I get the AW3097vq error
    4. I've called PayPal and they said that my account is fine.
    5. Added a credit card into BB world - that doesn't work either

    I'm running 10.2.1.2102 on a Z30. I was running 10.2.1.1925 on my Q10 and got the same errors. I've since put 10.2.1.2102 onto my Q10 BUT I've not tried to buy from BB world on the Q10 yet.

    I am truly at a loss as to how to fix this issue. Any help greatly appreciated.


    UPDATE:
    ========
    I can now make purchases on eBay via my PayPal account
    I cannot use PayPal to buy from BlackBerry world
    I did remove all payment options from BlackBerry world and then went in to purchase a 99c app.
    I used PayPal first but I got the same error
    I added in a credit card and the transaction worked
    Last edited by Mike Sumner; 02-20-14 at 02:54 AM.
    02-20-14 01:58 AM
  11. jevinzac's Avatar
    Is there anyone who can help us out?

    Posted via BlackBerry Z30
    02-22-14 02:55 AM
  12. AndiARST's Avatar
    okay,first sorry for ma english,cuz im indonesian.

    i have the same proble too when i want to buy Neutron music player with my z10 (costed 4.99 bucks! / IDR 63.500 that was a lot of money! ),and i resolve with these step.

    1.if u logon ur paypal account in ur BB10,try to logout
    2.login BB id with ur PC - > Free & Paid BlackBerry Apps for Smartphones & Tablets - BlackBerry World
    3. then go to payment option and edit ur payment option at ur PC->https://appworld.blackberry.com/webs...&userauth=true ( note: if the link was broken,you know what u must to do )
    4.login with ur paypal account.
    5.and then try to buy again at bb appworld on ur bb10,and voila!

    hope it can help for y'all
    sibeans likes this.
    02-22-14 05:42 AM
  13. fatzdomingo's Avatar
    Cannot open BlackBerry World in IE11 running on Win7. The Web page is formatted incorrectly, the drop downs don't work and the only time I inadvertently reached payment methods, selecting PayPal and "next" I go on a merry go round of logging back in to exactly the same place

    Really not good enough BlackBerry. Don't know if this is a symptom of the disease, of the reason for it.

    Posted via CB10
    03-08-14 06:39 PM
  14. ketan srihas's Avatar
    ^ how to solve this issue.
    04-10-14 12:42 AM
  15. sibeans's Avatar
    okay,first sorry for ma english,cuz im indonesian.

    i have the same proble too when i want to buy Neutron music player with my z10 (costed 4.99 bucks! / IDR 63.500 that was a lot of money! ),and i resolve with these step.

    1.if u logon ur paypal account in ur BB10,try to logout
    2.login BB id with ur PC - > Free & Paid BlackBerry Apps for Smartphones & Tablets - BlackBerry World
    3. then go to payment option and edit ur payment option at ur PC->https://appworld.blackberry.com/webs...&userauth=true ( note: if the link was broken,you know what u must to do )
    4.login with ur paypal account.
    5.and then try to buy again at bb appworld on ur bb10,and voila!

    hope it can help for y'all
    seriously, this post should be stickied: i was on the phone w/ an agent from paypal and BB and both couldn't help me

    THANKS!
    06-02-14 08:13 PM
  16. z10baby's Avatar
    this error is so annoying fix please.. i want spend my money bb.
    12-23-14 12:16 AM
  17. kamazuki's Avatar
    where is the location of the payment option at the web? which buton to click? under what option?
    I could not find anywhere. The link given is for Indonesia and cannot be used.
    03-22-15 01:21 AM
  18. tuanhien's Avatar
    I had the same problem. And now It's ok.
    May be you could try:
    1. Connect your phone with a PC.
    2. Open BBLink program.
    3. Sign in BB ID in BBLink.
    4. Add Payment Options on your phone (phone still connecting to PC).
    May be that will help.
    06-26-15 04:10 AM
  19. babugaru1's Avatar
    I had the same problem. And now It's ok.
    May be you could try:
    1. Connect your phone with a PC.
    2. Open BBLink program.
    3. Sign in BB ID in BBLink.
    4. Add Payment Options on your phone (phone still connecting to PC).
    May be that will help.
    U r legend, it worked finally
    11-17-16 11:45 PM
  20. lobbyintx's Avatar
    How do you enter bbid in link?

    Posted via CB10
    02-17-17 02:58 PM
  21. sonmort's Avatar
    Hi All, in case anyone is still having PayPal issues on BB10, I hope I'm not being insulting / stating the obvious here; but I take it you have done the following (published on the BlackBerry site)? :

    Overview

    When prompted to enter the PayPal credentials in BlackBerry World,*after*entering*the*credentials the following error message is displayed in red:

    We ran into a problem while processing your request. Please try again later.* (PS1036lq)

    Note: This can occur when attempting to enter PayPal login information through the BlackBerry World app or in Settings > Payment Options.

    Resolution
    Delete*and*then*add*the*PayPal account*payment method from*BlackBerry World*on*the*BlackBerry*10 smartphone*following*these*steps:

    Open BlackBerry World on*the*BlackBerry 10 smartphone.
    Swipe down from the top bezel and select Settings
    Select Payment Options
    If*prompted*for*BlackBerry ID credentials then*enter*them*now.
    If a PayPal payment method exists*then tap it and select Delete.
    Press the + button and select PayPal as an additional Payment Method.
    Enter the*PayPal Credentials.
    Set PayPal as the default payment method.
    Workaround

    Change the payment method to something other than PayPal if available.

    To confirm the payment method is now set to use PayPal:

    On the home screen, swipe down from the top of the screen.
    Tap Settings > Payment Options.
    Your PayPal address should be listed as your method of payment.

    If not, I hope this cracks it for you!

    Posted via CB10
    06-08-17 12:37 PM

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